Best Buy Knoxville

DO NOT BUY ANY APPLIANCES FROM HERE & HAVE THEM INSTALL!!!! Out of 6, 3 were either defective and or installed incorrectly (wires melted and it arched). Was supposed to get a replacement for the 3rd today between 1-5 (don’t let you know the time until 9pm the night before). Received a call that it may or might not be here today… by 5. So, I am supposed to now wait to see if it shows up or not. Then possibly reschedule it for another day, several days out (because they don’t want to inconvenience others already scheduled). The store has no contact with the 3rd party distribution center and their 3rd party delivery companies. The customer service is repeating what is on the BB app and was there prior to the call needing to tell me my order. I called their customer service, and now they are telling me that they can only see what is on my app and have no idea what I’m talking about or if it’s going to be delivered when or what. Also, to be connected to someone in the United States, I was told that I must call customer service wait 10 minutes, and if not connected to someone in the US, I must hang up and recall until I find somebody because they are not able to transfer. I have spent thousands of dollars and treated like I don’t matter about everybody except for those in the store. And unfortunately, I don’t know how to write corporate. There is no way to reach corporate. I was told by corporate that there’s no way to tell corporate that you’re upset with them except for the third-party customer service that can’t tell you anything about corporate.

Nolan and Erin were so amazing and helped me today after my computer got soaked. He was so nice and understanding and was able to work me in slightly before my scheduled appointment which was wonderful. Every time I come in the geek squad is so helpful and polite.

Jacob was very informative and helped me get exactly what I needed.

Had what we needed...just took 20 minutes to get someone to help us find it!