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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5335 reviews)
Al T
January 03, 2026
4 out of 5
Bought my wife a new cell phone. The same sales lady that worked with me when I purchased a new cell phone a couple months earlier and she helped again. She's very knowledgeable and extremely helpful.
Josiah T
December 31, 2025
4 out of 5
Went in looking for some switch 2 stuff after Christmas. I'm just old and distracted easily so it took a little longer than usual to find where it's at. It's only about two small aisles in the middle of the store. Easy to find what I was looking for and the staff was helpful.
Katie H
December 31, 2025
5 out of 5
Worker there was very nice, very quick, and I was out of there in under 10 minutes.
david c
December 31, 2025
4 out of 5
The customer service skills need to work at Geek Squad. They tried to overcharge me or charge me again for a warranty that was still active that the TV went out, and they tried to charge me again for the same warranty, and the manager had to step in and make it right because active warranty was still there. All they did was swap out the t, vs, but that customer service lady was so nasty. It wasn't funny.

About Best Buy Knoxville

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