Best Buy Knoxville

Their delivery people called me 2hrs before (I already had a delivery window done online the night before) to confirm and when I answered there was a computerized blip sound and the call dropped. I immediately hit return call and got the Best Buy service and waited in cue for several minutes and was told because I didn’t answer my delivery was canceled. There was no attempt from them to call me back. (I told her I had the trail on my iPhone showing that I called back immediately ).Then I tried to cancel my order and was told they couldn’t refund the taxes. I told the lady on the phone that I was pretty sure that was illegal and after a 45 min hold she figured it out. At least I think she did for she told me it would take 10 days to process the refund and they have sent me no follow up to indicate this took place. I wanted to speak to the manager at the local store but they told me I could not do that. So this is what happens when things don’t go as planned.

Hands down the best Best Buy experience we’ve had. The entire Knoxville team was fantastic, and a special shoutout to Kyle for taking such great care of us. He walked my wife and me through everything we needed to get started with our new Canon V10 vlog camera, Insta360 X5, and two pairs of Galaxy Buds Pro. Knowledgeable, patient, and genuinely helpful—this location sets the bar for customer service!

They were helpful in helping me find a cable I needed.

La verdad todo muy bien lo único es qe noy hay muchas personas que te puedan apoyar en español