Best Buy Knoxville

The staff was very helpful. But not very informed on the items they where selling.

Update: I’ve already gone through every appropriate channel regarding this issue, including the store, Geek Squad, corporate escalations, and the BBB, and corporate has continued to deny liability. Kanisha from corporate acknowledged the smoke damage but still labeled it as “pre-existing,” despite the fact that it visibly worsened immediately after the technician’s visit. The TV was not in this condition before the repair attempt. I’ve provided full documentation and correspondence to the BBB, but the case was closed without any resolution or replacement offered because corporate refuses liability. I’ve now been through every possible route, including customer relations, with no progress, and corporate has refused to let me speak with Risk Management. At this point, I’m asking the store directly to review the evidence and do the right thing. I’ve followed all procedures, submitted every requested document, and simply want the product replaced or repaired properly. The situation has been ongoing for months with no accountability, and it’s been extremely frustrating as a loyal customer. I had a Geek Squad technician come inspect my Samsung TV under Best Buy’s protection plan, and during the visit he pressed on the screen, causing it to crack, emit smoke, and nearly start a fire. The technician even said, “I’ve never seen that happen before.” My husband and I were left with a room full of smoke, a completely unusable TV, and later both became sick from the exposure. Despite multiple attempts to resolve the issue, Best Buy and Sedgwick continue to deny responsibility—calling it “pre-existing damage”—even though the safety hazard occurred only after their technician’s actions. I’ve provided photos, videos, and detailed documentation, but no one at Best Buy has taken accountability. This was not just poor service—it was dangerous and unprofessional. Be cautious if you ever allow Geek Squad into your home for service. I do want to say that the managers Adrian and Jessica were the most helpful with my in store visit. Very professional and were very concerned about my issue. They receive 5 stars, but this company is trash.

Great store with excellent sale prices on computers, phones and major appliances.

Went in to get a starlink dish kit. At the service desk ran into a very helpful young manager who helped me to pick out the dish and accessories I needed wish I could remember his name.