Jennifer F
January 14, 2026
Horrible experience buying a much needed refrigerator that never showed up for the install and got told I was better off returning the item and going somewhere else, because this is a daily occurrence... Then was told by the mod that the recommendation is never to buy appliances at Best Buy!!! Im shook!
Stephanie L
January 14, 2026
I ordered something for my car online, which stated installation included. The order process told me that I would schedule the installation at checkout. It never gave me the option. After I ordered it told me to contact the Knoxville, TN store to schedule installation. I did, but then got a call center operator that told me I would have to go to Chattanooga (112 miles away) or Mount Juliet (164 miles away) to have it installed. Not once did I receive any kind of warning that the local stores do not do auto installation.
Response from Best Buy
January 14, 2026
Hi, Stephanie,
Thank you for taking the time to leave feedback for us regarding your recent order. I can understand wanting to set up your installation at a Best Buy that is convenient to you.
If you require assistance making an appointment, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/2drrk4), X (https://bby.me/yxsycx), or Instagram (https://bby.me/t89ooq).
Be sure to mention “Google review #104618” in your social media message.
Lots of electronics, and they are all for sale!