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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5280 reviews)
Dana B
December 03, 2025
2 out of 5
Eh. Order online. Customer service was not very helpful. The line that wrapped around the store was not worth the savings.
Response from Best Buy
December 03, 2025
Hi, Dana, Thanks for your review. The holidays bring more people and longer lines to our stores. We want all of our customers to feel like they can get the assistance they need, whether that's in store or online. If you need support, please feel free to reach out on social media. Kindly include Google Review 81154 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Sean D
December 03, 2025
4 out of 5
Ok
shawn h
December 02, 2025
5 out of 5
Got a good deal on a very good laptop. When we picked it up we realized we'd ordered the wrong one. Which was completely our fault. I expected a problem. There was none at all. They swapped it for us immediately and with extremely helpful and positive attitudes. Good prices and product give it 3 1/2 - 4 stars. But its the Employees that make it a 5 star review.
Wyatt B
November 29, 2025
5 out of 5
Staff is very friendly and professional. Great at educating on things I don't understand and helping me make the right decisions for my tech needs!

About Best Buy Knoxville

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