Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5285 reviews)
Jay S
December 05, 2025
1 out of 5
Impossible to get a person on the phone, awful service.
They bounce all calls to a call center who cannot redirect you to a store associate. Good luck if you ever have an issue. Would order from a locally owned business instead.
Hunter L
December 04, 2025
1 out of 5
Gave me a tablet with a damaged box in the locker. I went up to the customer service counter and the employees acted like I was bothering them for asking for an exchange for a tablet with a non damaged box. They weren’t friendly or apologetic at all. It’s employees like these that make people want to shop online instead…
xThisguy84x C
December 04, 2025
5 out of 5
The store items are reasonably priced. They did a good job making a larger poster board with my dog who passed, it wasnt too expensive and the staff are nice.
Dana B
December 03, 2025
2 out of 5
Eh. Order online. Customer service was not very helpful. The line that wrapped around the store was not worth the savings.
Response from Best Buy
December 03, 2025
Hi, Dana,
Thanks for your review. The holidays bring more people and longer lines to our stores. We want all of our customers to feel like they can get the assistance they need, whether that's in store or online. If you need support, please feel free to reach out on social media. Kindly include Google Review 81154 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport