Logan D
September 15, 2025
Sent my laptop off for diagnostic/repair over two weeks ago, was told I'd receive a text alert when it was ready. Received no text, phone call, or email, but found out it had been sitting there for almost a week when I tracked the order.
Tried to make an appointment to come pick it up but never received the text or email to make said appointment on their website.
The guys in the Geek Squad were fine, they couldn't really help but it wasn't their fault. The store and website were absolutely at fault.
Shanthan R
September 12, 2025
I visited this best buy to get a Bluetooth speaker, unfortunately couldn’t get one that I was looking for and most of them are sold out, the staff were helpful but not as at best buy in Chattanooga. I was told this is only store in Knoxville radius, so yes they sell out fast.
No complaints about the service but felt they could do better in regards customer service. Located in a good location and felt safe parking my vehicle in the lot.
Amberlee K
September 11, 2025
Extremely rude and unprofessional manager. Never enough employees. Long wait for in every line. No help whatsoever with my return. Spent a substantial amount with Best Buy over the last year for the manager to tell me I could sell my unused product on Facebook. Never shopping here or giving them ANY of my money I earned so they can treat people how they want. Not fair and not ok.
Response from Best Buy
September 11, 2025
Hello, thank you for taking the time to share your experience with us here. I also like to know that my in policy returns will be processed quickly and efficiently. Can you please reach out to us on Facebook (https://bby.me/pdqd7x), Twitter/X (https://bby.me/ficrw4), or Instagram (https://bby.me/s1b42f) with more information about your experience? Please begin your message with "This is regarding my Google Review #42367".