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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5285 reviews)
Jay S
December 05, 2025
1 out of 5
Impossible to get a person on the phone, awful service. They bounce all calls to a call center who cannot redirect you to a store associate. Good luck if you ever have an issue. Would order from a locally owned business instead.
Hunter L
December 04, 2025
1 out of 5
Gave me a tablet with a damaged box in the locker. I went up to the customer service counter and the employees acted like I was bothering them for asking for an exchange for a tablet with a non damaged box. They weren’t friendly or apologetic at all. It’s employees like these that make people want to shop online instead…
xThisguy84x C
December 04, 2025
5 out of 5
The store items are reasonably priced. They did a good job making a larger poster board with my dog who passed, it wasnt too expensive and the staff are nice.
Dana B
December 03, 2025
2 out of 5
Eh. Order online. Customer service was not very helpful. The line that wrapped around the store was not worth the savings.
Response from Best Buy
December 03, 2025
Hi, Dana, Thanks for your review. The holidays bring more people and longer lines to our stores. We want all of our customers to feel like they can get the assistance they need, whether that's in store or online. If you need support, please feel free to reach out on social media. Kindly include Google Review 81154 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport

About Best Buy Knoxville

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