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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(4974 reviews)
Katherine V
February 28, 2025
5 out of 5
Always pleasant and helpful with any problems.
Dewayne S
February 27, 2025
1 out of 5
Been trying to login to the app for the deal drops but when the drops go live the app crashes and when it reloads in a minute or two the items are already sold out. Very distracting
scott m
February 26, 2025
5 out of 5
Had what we were looking for!!
John V
February 26, 2025
1 out of 5
It's the worst customer service experience I've ever had. I tried to order something online for next day delivery, next day it wasn't delivered then I get an email saying it's going to take up to 2 weeks to deliver it when I try to call customer service I get people who can barely speak English and cannot help me at all. When I asked to speak to the Knoxville store they cannot get me to the Knoxville store on the phone. So now I can't cancel my order I can't receive my order and I have no idea where my order is absolutely pathetic.
Response from Best Buy
February 26, 2025
Good Afternoon, John. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64857304" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey

About Best Buy Knoxville

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