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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5357 reviews)
Brenda T
January 30, 2026
1 out of 5
Purchased a new Samsung Galaxy tablet. Transferred all my data and apps but tablet wouldn't charge. Returned to Best Buy and they wanted $40 to remove information and transfer to new tablet. Wouldn't let me transfer in store so I lost all data and their response was sorry this is a Samsung problem.
Response from Best Buy
January 30, 2026
Hello, Brenda.
Thank you for your review. Losing the data from your tablet is understandably disappointing. We would like to follow up and learn more about this experience and make sure it is addressed and documented. Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/gmzdpc)
- Twitter/X (https://bby.me/2nldau)
- Instagram (https://bby.me/o3h1o4)
When reaching out, please reference your Google Review 110955.
Mallory J
January 30, 2026
3 out of 5
Our visit went well, nothing to get excited about .I felt like everything was seriously overpriced, but the employees were helpful, although they weren't very knowledgeable. The store & parking lot were clean.
GISgamer123
January 29, 2026
1 out of 5
12.31.25
If I could give 0 stars I would. This Best Buy experience was terrible. My husband and I came in to purchase a computer on this date - already knew what I wanted from online. There were 2 young men associates that 'assisted' us checking out. They were both incompetent and it was disaster with them attempting to sign me with a Best Buy credit. I lost count how many times they had to keep asking for my driver's license to put in my information. I have my orginal receipt if management would like to know who theses two were based on it.
Fast forward to a month later 1.30.26 - I still haven't received my credit card but I get a text from the credit card company saying my card got returned to them because the address didn't match. As many times as theses boys looked at my licenses there should have been no discrepancy in getting my address correct. After this experience I will probably end up canceling my card all together and not shop at Best Buy again.
Response from Best Buy
January 29, 2026
Hello,
Having issues with receiving your new credit card is upsetting. Please feel free to connect with us on social media to discuss this matter. Mention review # 110396.
Facebook (https://bby.me/ovf37t)
Twitter/X (https://bby.me/m3j4oa)
Instagram (https://bby.me/3l3lib)
Crazy A
January 21, 2026
1 out of 5
Poor no staff meeting on door overwhelmed by customers no info to get at all