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Best Buy Knoxville
8925 Towne And Country Cir
Knoxville, TN 37923
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4772 reviews)
Tony C
September 17, 2024
1 out of 5
If I could give zero stars I would. I probably spent over $25,000 at best buy over the last 3 years. I bought new appliances three years ago. I'm a total rewards member, and I PAID for the additional coverages on the products, and they STILL WANT TO CHARGE to come out and make minor repairs. NEVER AGAIN. I'll definitely be taking my business elsewhere.
Response from Best Buy
September 17, 2024
Hello, Tony,
Thank you for providing your feedback Google my Business. We appreciate you being a loyal Best Buy customers all these years. I know having to pay services fees is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention " Google Review 64210836", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
chaz
September 15, 2024
5 out of 5
This is a nice best buy
Marlon J
September 13, 2024
5 out of 5
Me gusta, es accesible
Andrew D
September 12, 2024
1 out of 5
Shopped here for years. They changed their return policy and wouldn't exchange defective headphones 16 days after buying them. Told me I had to buy a $50 extended warranty to exchange them. I'll be buying electronics elsewhere now.
Update - even the response below is trying to pitch their warranty. Consider yourself warned 😆
Response from Best Buy
September 12, 2024
Hi, Andrew,
Thank you for reaching out in regards to our Return and Exchange promise that has been consistent for about 7+ years. I can understand that the previous free memberships changing extended policy changes can be difficult. We do offer protection plans to assist with replacement or repair of devices past the standard return policy. You are also welcome to contact the manufacturer for any manufacturer defects you may have with your devices. Please reach out to any of our Social Media Profiles below for any support we can offer with Review 64192401.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Sincerely,
^Tommy