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Coming Soon, a new tech playground
Get ready to explore a new shopping experience at Rivergate.
Best Buy Rivergate
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rivergate
How do I check product availability at the Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3018 reviews)
J G
July 05, 2025
5 out of 5
Customer service was very helpful. They answered all of my questions. I ended up buying a new television.
Nomalanga E
July 02, 2025
1 out of 5
I am surprised to find myself writing a negative review for Best Buy, as I have generally had positive experiences in the past. This occasion marks a departure from that, and I hope it can be addressed. I had scheduled an appointment with the Geek Squad to have my iPad repaired. While I was late for the appointment, I have not received any acknowledgment or assistance from staff at the store. Despite waiting for 25 minutes, no one has approached or greeted me, which has been disappointing, especially considering I hold a membership. I appreciate any attention to this matter.
John C
July 02, 2025
5 out of 5
Went in to look at tvs today and spoke to Nico. He was wonderful and helped me with my tv purchase. He really knows his stuff. Great employee!
Charles L
July 01, 2025
1 out of 5
LOL Best Buy’s wonders why they lose so much business to AMAZON. Poor customer service. I called and was transferred to another Best Buy in another state. Her name was Casey and she was very rude. I think AMAZON is a better choice and Best Buy has become a Dumpster Truck for customer service.