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Best Buy Rivergate
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rivergate
How do I check product availability at the Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2998 reviews)
David M
May 05, 2025
1 out of 5
Horrible customer service. You have to join a waiting list just to ask a question about purchasing a product. Then the sales personnel were completely unknowledgeable about the items for sale on the showroom floor.
Charles P
May 02, 2025
2 out of 5
I amngreeted as soon as i walk in the door from a young man that wants to know what he can help me with. 5 more ask if they can help me find something. I appreciate the offer guys but im looking for an Easter present for my son. Im not here to boost or steal . I can look on my own
Esalay M
April 24, 2025
1 out of 5
Poor service! The Sale person did not help with the product that I was looking for. A group of 4 just stood around talking small talk with each other and have no plans of visiting the Rivergate store any time soon. Needed help with cell phone.
Veronica T
April 22, 2025
1 out of 5
I am NEVER shopping at Best Buy again. I spent over $2,500 on appliances and paid for dishwasher install. It was $200 for the install. The guys that arrived did not look qualied to do anything. Well, it was installed improperly. The mounting bracket was tightenined too tight on one side. The feet at the bottom weren't adjusted. The top is flush with my cabinets, the bottom sticks out 4". Well, now there is a huge gash in the console top of my brand new dishwasher. That was 4 weeks ago. I called and they will not warranty the completely subpar install and won't replace my now damaged dishwasher. The men that arrived were dirty, didn't speak English and did not respond to my complaints when I said the install didn't look correct. Best buy will NEVER get my business again.
Response from Best Buy
April 22, 2025
Hello, Veronica,
Thank you for taking the time to reach out on Google with a review. I can definitely understand the desire for a professional and well done installation. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65068719 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Best regards,
^Ryan