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Best Buy Rivergate
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rivergate
How do I check product availability at the Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2933 reviews)
Richard A
November 20, 2024
1 out of 5
I feel like I'm wasting my time doing this but here goes. Today was the second time in about a month I've visited this store and received zero help. I was prepared to spend a fair amount of money today for two home stereo systems for my kids but no one was in the department and no one asked me if I needed help. The first time I came no one greeted me when I walked in and again no one was even stationed in the home stereo area. I walked out because the store was kind of busy. Then today when I came in around 11 at least the Geek Squad guy greeted me. After wandering around and looking for help I decided that it was time to go. I stopped and asked the Geek Squad guy if he would give the Store Manager a message for me. The GS guy was kind tall and slim and tried to do damage control but to no avail. You don't want my money I will spend it elsewhere. Thanks for wasting my time and I promise I won't be back
Response from Best Buy
November 20, 2024
Hello, Richard,
We appreciate your feedback on Google my Business. Not being assisted or able to find assistance in the store is frustrating. We would like to hear about your in-store experience, here at the corporate office.
Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64450431", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
B R
November 19, 2024
5 out of 5
Helped with transfer very good service
Barry L
November 18, 2024
5 out of 5
I went to see the week squad for a virus on my phone. I personally don,t have a lot of knowledge about smart phones, but the young man behind the counter did. He was able to fix it in a short amount of time. As soon as I walked thru the door a very polite associate asked if I needed help and had another associate show me where to go. It was so different with everybody so willing to help. Thanks to Best Buy and the Geek Squad.
Tyler P
November 14, 2024
5 out of 5
Great people good tv prices