Best Buy Hendersonville

Tired of the games. Had to take my HP back a SECOND time for repair after spending the money on their special “club”. As a writer, my laptop is crucial. They didn’t want to deal with anything less than compliments. I had already spent 1500$ on a new Mac I had to wait for. Additionally once it came in they gave me the impression that I they would work with me upon arrival, but had to make yet another appointment. The first employees that helped me, like Andres and the young man who sold me the computer were kind and communicative. The young woman who fixed it said A wasn’t qualified or authorized to say I could get setup help when picking up the laptops. I found this very unprofessional. Finally they found I had the wrong graphic hardware which they fixed on the old one, grateful for this. As for new computer they told me take it home that it didn’t have a password save my Apple password. I had a bad feeling about not being able to just open it and make sure I could at least get it running and open-Afterall thats how I ended up having to come back 2x for the HP! Well, back at home, an hour away, I can’t get into my new 1500$ Mac. This isn’t chump change. I tried the apple passcode as well. If he would have just spent 5 minutes with me I wouldn’t be posting this like a whistleblower. I consider myself the Good Critic! Look it up! Service has seriously gone down the toilet. Is it just this loc? I have been a customer service manager for several years. Maybe it’s just the way of things but Im not buying it anymore, not from here. I am just tired of being kicked when I am down and I won’t be silent anymore when it comes to getting bad service when I spend good money. I bet the people at the Apple store would have made sure I was smiling.

BEWARE: Best Buy’s third-party AT&T vendors engage in dishonest sales practices. They won’t give you a quote until they’ve seen your phone and collected your personal information. Once they have it, they set up an account and falsely claim it won’t be active until you activate a phone yourself. This is misleading and constitutes deceptive business practices.

Went there and they helped me fix my iPad right of way. Also helped me buy two phones. They are very knowledgeable and helpful.

Great store with competitive prices. Very knowledgeable staff.