Frequently Asked Questions About Best Buy Hendersonville
How do I check product availability at the Hendersonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hendersonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hendersonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hendersonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3161 reviews)
Tyler M
October 15, 2026
5 out of 5
Employees always friendly and knowledgeable
Junior L
October 08, 2026
1 out of 5
Stay away from this place! Different location. Same poor customer service! I ordered an item for same day delivery. It never arrived. I called them inquiring about my order. There’s nothing they could do. They told me they couldn’t cancel since it was “supposedly shipped.” They kept my money not sending my item. The customer service agent said the only thing she could do was process a request to her supervisor if they can cancel within 1-3 days! So wait! You keep my money which I paid an additional shipping fee for same day delivery. You don’t deliver my package. Now there’s a request on “IF” I can cancel and be refunded? With Christmas approaching, DO NOT ORDER ANYTHING FROM BEST BUY!
Response from Best Buy
October 09, 2026
Good morning,
Thanks for taking the time to share your experience with us. We understand wanting to get your item as quickly as possible, but having an unexpected delay isn't ideal. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/R3Kv8N), Twitter/X (https://bby.me/SJQR2w), or Instagram (https://bby.me/JJNhDP), and mention your "Google review 232576".
Aileen R
September 29, 2026
5 out of 5
Exceptional service! I went in just before closing with a return, desperate for replacement of my recent purchase of a defective laptop. I was very pleased and impressed with how well I was treated. Great job!
Jason R
September 25, 2026
5 out of 5
Was able to speak with a few associates and demo several audio components. Each were more than willing to spend some time with me to make sure my questions were answered.