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Coming Soon, a new tech playground
Get ready to explore a new shopping experience at Rivergate.
Best Buy Rivergate
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rivergate
How do I check product availability at the Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3025 reviews)
Alan D
July 22, 2025
5 out of 5
Friendly and helpful staff in the computer area.
russell d
July 19, 2025
4 out of 5
The staff was very friendly and was asking if we needed help and they showed us where to look for what we was looking for! The checkout area was a very slow process in just trying to purchase an item they could have used assistance as to dealing with one customer for an issue the rest of us standed in line waiting.
Darrell D
July 18, 2025
1 out of 5
Went to geek squad no one in line service people totally ignored us finally someone told us we had to make an appointment 10 employees were standing around doing absolutely nothing 😑 best buy lost me as a customer that day . Madison Tennessee
Response from Best Buy
July 18, 2025
Hello, Darrell,
Thank you for your review about your recent experience. It can be frustrating when you aren't aware of a policy in a store, so I can understand your frustration. Geek Squad does require an appointment in order to see customers. If you'd like to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 17468.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Polo A
July 17, 2025
5 out of 5
Wonderful and helpful people