I can't say anything bad about best buy. My issues were with Verizon porting from different carrier, we was in the store for 5 hours. Then for several months they messed bill up (60.00 more than what they quotedme), went back to store took another 2 plus hours to see how they messed up the bill, then was told my bill was going to be 30.00 more than what they quoted. It's a sad company.....
Response from Best Buy
August 31, 2026
Hello, Gwen,
Having concerns with porting a phone number to Verizon can be difficult. We are glad to hear that the store helped through your concerns with the process. If you would like to chat with us for support please reach out to us on any of our social media profiles below with Review 216025 for support.
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Great experience and great service fron store associates and Geek Squad.
Manifesting 9
August 29, 2026
I went to drop off three old cell phones for recycling. The young girl i gave them to at customer service was nice but she placed them by the register. Not sure if that's the safest place.
Response from Best Buy
August 30, 2026
Hello Manifesting,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #215330 in a private message. We’re here to listen and help however we can.
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I went straight to the checkout/pick up order line to pickup my cellphone that I ordered online. And when I walked in they had one female employee in front there and as soon as I got in the line they called security 2 of them to stand in front. This was such a weird experience at this location to have security ask two employees to come out to watch a customer who went straight to the pickup line.