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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Memphis
How do I check product availability at the Memphis Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Memphis Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Memphis stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Memphis Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3450 reviews)
Morgan M
November 10, 2025
1 out of 5
Terrible customer service from the geek squad 👍
Response from Best Buy
November 11, 2025
Hello Morgan,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/gp2p80), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 67555.
Kindest Regards.
Joe L
November 10, 2025
1 out of 5
Do not use app to order , go to store. App doesn’t have real time inventory and will sell you item out of stock. Best Buy 800 number no help, social media no help. App no help. Warning service is nonexistent. The only Service you will get is to run you in circles and waste your time. Go to another Big box store. You will get better Service. Also, if you use PayPal, be aware that it will post to your credit card account before you even get the item. Basically Best Buy has your money and if they don’t deliver your item, it will take you 10 to 15 days to get your money back.
And if Best Buy respond to this, please do not tell me to contact you on your social media pages. I have done this and it was virtually useless. It was just another way to get me to waste my time. Thanks for ruining my Thanksgiving. Also, please review Best Buy‘s headquarters reviews. You will see. Basically every review is about customer service being nonexistent.
Caleb G
November 08, 2025
5 out of 5
Daneille helped me with the situation with my cracked phone with a positive attiude.
Jeff M
November 07, 2025
1 out of 5
Best Buy customer service is the worst of any business. There was no remote in the box. I called customer service and they said they would send one (unfortunately, the rep never logged my call or created a ticket). I waited three weeks and called back. Best Buy customer service said that I was past the window and they wouldn't be able to send me a remote. What? I had called three weeks earlier to report the missing remote. So, they refused to send me the remote. OK. I refuse to do business with them in the future.
Response from Best Buy
November 07, 2025
Hello, Jeff,
Thank you for your review. Not geting a remote with your new product would be really frustrating. If you are in need of assistance, please send a private message on social media to connect with a Resolution Specialist. Please include Review 66024 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport