Best Buy customer service is the worst of any business. There was no remote in the box. I called customer service and they said they would send one (unfortunately, the rep never logged my call or created a ticket). I waited three weeks and called back. Best Buy customer service said that I was past the window and they wouldn't be able to send me a remote. What? I had called three weeks earlier to report the missing remote. So, they refused to send me the remote. OK. I refuse to do business with them in the future.
Response from Best Buy
November 07, 2025
Hello, Jeff,
Thank you for your review. Not geting a remote with your new product would be really frustrating. If you are in need of assistance, please send a private message on social media to connect with a Resolution Specialist. Please include Review 66024 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Great products and service.
Kimberly H
October 28, 2025
Used the geek squad service for my daughter's airpods max and they were professional and helped a lot
Bad customer service, very little attention and terrible service when checking a laptop.