Best Buy Memphis

I hope this review proves informative for others based on my experience. I purchased a soundbar from Best Buy's website, which indicated a one-year manufacturer warranty. However, the soundbar stopped working after five months. Initially, I contacted Best Buy's website chat support, which directed me to reach out to the seller. At the time of purchase, I was unaware that the product was sold by a third-party vendor. Despite sending multiple messages, the seller, Antonio Fitzgerald, failed to respond. I subsequently spoke with a Best Buy representative who scheduled an in-store support appointment for repairs. Upon arrival, I was informed that due to the third-party purchase, Best Buy could not assist me. Notably, Amazon provides support for customers who purchase from third-party sellers and holds those sellers accountable. As a result, I will refrain from making future purchases from Best Buy and am left with a non-functional soundbar.

Employees helpful, male manager extremely rude and not helpful at all. Combative and pretty much acts like he is just collecting a check.

Amazing curbside service. After checking in, it took less than 2 minutes for the clerks to bring our item outside. The clerks was friendly and professional. And the entire pickup process was smooth and seamless.

I had to make a return that doordash got wrong and they were expedient and very courteous.