I can't say anything bad about best buy. My issues were with Verizon porting from different carrier, we was in the store for 5 hours. Then for several months they messed bill up (60.00 more than what they quotedme), went back to store took another 2 plus hours to see how they messed up the bill, then was told my bill was going to be 30.00 more than what they quoted. It's a sad company.....
Response from Best Buy
August 31, 2026
Hello, Gwen,
Having concerns with porting a phone number to Verizon can be difficult. We are glad to hear that the store helped through your concerns with the process. If you would like to chat with us for support please reach out to us on any of our social media profiles below with Review 216025 for support.
Facebook (https://bby.me/vH1Q83)
X (https://bby.me/6I9oWZ)
Instagram (https://bby.me/RMXAwE)
Great experience and great service fron store associates and Geek Squad.