Best Buy Memphis

Not worth the hassle. Ordered some items online for next-day delivery. They didn’t arrive for several days. Drove to the store to see if I could pick up instead. Employees said they couldn’t help and I’d have to wait 2 weeks for the online order to be cancelled/refunded. What a scam.

Very Disappointed – Received a Broken Keyboard That Appears to Have Been Repackaged I am extremely disappointed with my recent purchase of the ENHANCE Infiltrate KLT Gaming Keyboard from Best Buy. Upon opening the package, I immediately noticed that the keyboard was damaged. There were broken plastic pieces, and part of the keyboard's casing appeared to be coming apart. What concerned me even more was the packaging itself. The box looked like it may have been opened previously and taped back together. I cannot confirm that, but it definitely raised concerns about the condition of the product I received. I have attached pictures showing the damage and packaging. My family and I shop at Best Buy quite frequently, and unfortunately, our experiences have been hit or miss. We also purchased a refrigerator from Best Buy, and after only a few months, part of the bottom freezer broke. Having another product arrive damaged has made this experience even more frustrating. When customers spend their hard-earned money, they should be able to trust that the products they receive are in good condition and properly inspected before being shipped. I would really appreciate someone from Best Buy looking into this situation and explaining how a product in this condition could have been sent out. I would also like to know what can be done to resolve this issue, whether that means a replacement, refund, or another appropriate solution. I genuinely want to continue shopping at Best Buy, but these repeated disappointments are making it difficult to feel confident about future purchases. I hope Best Buy takes this seriously and helps make things right.

Found exactly what I needed. Very friendly and helpful staff. Keep up the great work.

They never seem to have what im looking for. The one staff member was helpful but they still didnt have what im looking for.