Best Buy Poplar Ave

The “greeter” couldn’t help anyone even though there were massive lines because he said corporate said the greeter isn’t aloud to do anything other than welcome guests. That’s the dumbest thing I’ve ever heard… esp since he had a geek squad shirt on; so clearly he can sell things!

I’ve been a long-time Best Buy customer and spent over $40,000 on a home theater system just a few years ago, so what happened yesterday was shocking. I stood at the register for approximately 30 minutes without anyone offering help or attempting to check me out. When I complained, the manager escalated the situation instead of resolving it. During the interaction, he attempted to grab my phone while I was documenting what was happening, which made me feel threatened and unsafe. The manager then told me that Best Buy “doesn’t want my business” and had me removed from the store for complaining about the lack of service. After leaving that location, I went to another Best Buy and spent $1,900, then later spent another $500—a total of $2,400 in the same day. That store lost a serious customer due to completely unnecessary behavior. I strongly suggest Best Buy review the security footage from yesterday, as I am seriously considering further action regarding how this was handled. This level of customer treatment is unacceptable.

Very attentive and friendly staff, everthing Very Well organized very clean.and very nice

Bestbuy is like going to a warehouse with a lot of security and no customer service. You just stand in long lines with people that ordered online.