Best Buy Poplar Ave

With the amount of times I’ve been to Best Buy I guess I was bound to have a negative experience at some point. Unfortunately, today was my day. Christine(or however it’s spelled), the supervisor today, should probably not be in a customer facing position let alone one with a little bit of power. Since my last visit to this particular store a lot of things have changed and while standing in the normal line I stand in, which was apparently the wrong line, Christine, took it upon her self to rudely dismiss me from the line without really trying to be helpful. When I looked at the line she wanted me to stand in, I uttered disappointingly that I might need to go to a different store that’s less busy because that line was ridiculously long. Christine looks at me, laughs and again dismissively says, “you go ahead and do that, you won’t have any better luck…bye bye.” Never in all my years doing business with BestBuy have I had a customer service interaction with such condescending and lack of professionalism. The tone and body language both suggested that Christine on behalf of BestBuy was letting me know she nor the company needed nor cared for my business today.

Pretty good selection of products. Staff was friendly. Line was long but moved quickly

The “greeter” couldn’t help anyone even though there were massive lines because he said corporate said the greeter isn’t aloud to do anything other than welcome guests. That’s the dumbest thing I’ve ever heard… esp since he had a geek squad shirt on; so clearly he can sell things!

I’ve been a long-time Best Buy customer and spent over $40,000 on a home theater system just a few years ago, so what happened yesterday was shocking. I stood at the register for approximately 30 minutes without anyone offering help or attempting to check me out. When I complained, the manager escalated the situation instead of resolving it. During the interaction, he attempted to grab my phone while I was documenting what was happening, which made me feel threatened and unsafe. The manager then told me that Best Buy “doesn’t want my business” and had me removed from the store for complaining about the lack of service. After leaving that location, I went to another Best Buy and spent $1,900, then later spent another $500—a total of $2,400 in the same day. That store lost a serious customer due to completely unnecessary behavior. I strongly suggest Best Buy review the security footage from yesterday, as I am seriously considering further action regarding how this was handled. This level of customer treatment is unacceptable.