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Frequently Asked Questions About Best Buy Poplar Ave
How do I check product availability at the Poplar Ave Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Poplar Ave Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Poplar Ave stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Poplar Ave Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3577 reviews)
Matthew (
July 25, 2026
5 out of 5
UPDATE!!! 7-28-2026
UPSET UPSET UPSET!!! Was called on the delivery date, 37 minutes, into the delivery window, to tell me they DID NOT have the tv in stock!! What the heck!!! Unacceptable!!! My criteria for this tv purchase for my son was
1. Have it be a nice higher end tv
2. Have it IN STOCK and DELIVERED by the time we left town!!!
Failure on Bestbuy's account!!! Can't even talk to anyone at the store anymore either. Total BS. No opportunity for a discount due to the delay and massive inconvenience!!! Shame on you Best Buy.
Great experience, Thanks Webster!!
Went into this store on 7-24-2026.
I really like the Bestbuy Totaltech membership. That is why I shop here. In addition, to their excellent selection of high end tvs. Now, I'd like to thank Webster in tvs. He is a samsung representative and a sales representative on the floor.
I went in looking for a 55" tv. I already had in mind somewhat what I was looking to purchase for my son and daughter-n-law. Webster was helpful, knowledgeable, personable, and helped me find some apple air tags and accessories as well. Webster did not apply my $20 certificate as I asked. That would have been nice. Howevwr, at the end of the day I am sure I'll spend it anyway. He definitely went above and beyond in helping me out. Management needs to recognize him for a job well done. Thank you Webster!!!
Mamaneeb n
July 24, 2026
5 out of 5
We had a Great experience. We had 2 people who wanted to help us right away even though we knew what we already were going too buy.
Lynette W
July 24, 2026
5 out of 5
The Geek Squad at Best Buy on Germantown Pkwy is AWESOME!
Kim B
July 23, 2026
5 out of 5
Place was too high I went to Walmart to for the same microwave got for $50 at their store it was $80 very clean nice workers too