Three hours and my online pickup order hasn’t been fulfilled. The customer service rep refused to even look at the status of my order. Just told me there’s nothing she can do. They are short staffed and likely today no one was fulfilling these orders.
As soon as my son and I walked thru the door we were greeted, in comparison to the Southaven where we were not we were pleasantly surprised. The whole experience was excellent. In and out in about 15 minutes. We had just left the Southaven store where we waited 45 minutes for someone to acknowledge us.
Donte and Garrett are excellent. Donte went above and beyond to help me get a new cell phone set up when an old one completely died. He was patient, kind, knowledgeable, and professional. Best Buy is fortunate to have such an amazing employee!