Very bad customer service
I asked for a laptop and the employee took 30 min to come and check me out.
No one seems busy in the store. They don’t have even basic knowledge regarding things which they are selling.
Confusing Pickup Experience; No Details On Where To Go. Really long wait trying to figure it out - plus at the checkout line. Should have been a 2nd person helping because someone was holding up the line for a while. Cashier should have asked for help, but don't think she did. Plus leadership walked nearby multiple times, and they are supposed to easily recognize these situations. Cashier was nice, diligent, and quick with me, so that's bumped it from 2 to 3 stars 🌟
Response from Best Buy
May 11, 2026
Hello,
We appreciate you for taking the time to share your experience with us! Using our In-Store Pickup (https://bby.me/ogmSTn) is meant to be simple and convenient. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/61tbNL), X/Twitter (https://bby.me/HjKVQc) or Facebook (https://bby.me/4nqrpU) with the full details of what took place. Also add Google Review 151051.
Mata-Rieras M
May 06, 2026
Went the Best Buy/Geek Squad to get some information on my tablet and was greeted as soon as I walked in. Employees right away offered assistance. The giant youngster who helped me out at Geek Squad was very friendly, helpful and answered all my questions with professionalism and a great attitude ( hard to find in Memphis)
This location has great trained employees! Thank you
Christopher T
May 05, 2026
A bit overpriced but it’s Best Buy I guess. Workers were somewhat helpful