Be careful when they tell you to sign for a laptop warranty at checkout. They instead put me on a $179/year "Total Membership" plan without my consent. They can apparently sign you up for this in store but cannot cancel in store, requiring you to call a support number and wait half an hour to refund you. Scammy, unhelpful, and ridiculous.
Rebecca L
January 13, 2026
The absolute worst customer service I've ever experienced. I've returned 2 copiers now, and both times I've asked for assistance trying to figure out which printer is best for my needs.Tonight, the associate they sent to help me admitted that she's never owned a computer, or printer...and that printers have never been "her thing." I even asked for the manager tonight hoping she'd offer some insight....and nada. Nothing. No help at all. What will it take for this company to offer just a tiny bit of customer service? Shame on you.
I ordered a Meta 3 online as a gift. It was supposed to be delivered to a PO Box at a store front. Because the store was closed when they went to deliver jt they cancelled the order instead of trying to deliver it another day. When I called about it the staff was not helpful.
Response from Best Buy
January 02, 2026
Hi, Minimal,
Thank you for your review. It can be frustrating when an order is sent back because they aren't able to make the delivery. If you'd like assistance or want to formally document your experience, please send a private message on social media. Kindly include Google Review 99320 in your message.
Our team would be happy to assist you on any of the following platforms:
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Twitter/X: @BestBuySupport