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Frequently Asked Questions About Best Buy Poplar Ave
How do I check product availability at the Poplar Ave Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Poplar Ave Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Poplar Ave stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Poplar Ave Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3598 reviews)
Curtis G
September 13, 2026
1 out of 5
Two people at the service desk but the young bro was too busy talking with his coworker who was with a customer, so I guess he figured it was okay to finish his conversation than acknowledge me to give me any service for about three minutes. I had an online order but it said I could do a store pickup so that's what I attempted to do but he only gave me half of the order and said the other half was going to be shipped out tomorrow and he couldn't get the change and update to show store pickup because it would be like giving me a free item. I'll never heard of such foolishness and pure laziness or he was just not qualified for the job (item was right there in the store) good help truly must be hard to come by. So that's an hour of driving, gas and time lost due to incompetence very poor customer service I would advise against doing business there, haven't been this irate in a long time
Chandra W
September 13, 2026
5 out of 5
My daughter’s order was ready. She was in and out in less than 10 minutes
Mindy K
September 11, 2026
5 out of 5
I always appreciate Geek Squad's support
Matt T
September 11, 2026
3 out of 5
They have just about everything you want, and need but some employees act like they want nothing to do with you until they have to help.