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Frequently Asked Questions About Best Buy Poplar Ave
How do I check product availability at the Poplar Ave Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Poplar Ave Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Poplar Ave stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Poplar Ave Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3580 reviews)
Cathy B
August 09, 2026
2 out of 5
Had an appt at 840 tp pick up computer and they tried to kick us out said they were closing told them we had an appt. Rude beyond rude
Response from Best Buy
August 09, 2026
Hello,
Thanks for taking the time to leave your review. We understand why you would be frustrated with going at the time of your appointment and not being able to pick up your device. It’s unfortunate that that happened. We would like to document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 200706 in your message to us.
X: https://bby.me/f4RCcz
Facebook: https://bby.me/9CAUlj
Instagram: https://bby.me/ulsjye
Bubba E
August 04, 2026
4 out of 5
Assistance was available, but their knowledge of the product was no better than mine.
Denise C
July 30, 2026
5 out of 5
Great customer service 👏
Matthew (
July 25, 2026
1 out of 5
UPDATE!!! 7-28-2026
UPSET UPSET UPSET!!! Was called on the delivery date, 37 minutes, into the delivery window, to tell me they DID NOT have the tv in stock!! What the heck!!! Unacceptable!!! My criteria for this tv purchase for my son was
1. Have it be a nice higher end tv
2. Have it IN STOCK and DELIVERED by the time we left town!!!
Failure on Bestbuy's account!!! Can't even talk to anyone at the store anymore either. Total BS. No opportunity for a discount due to the delay and massive inconvenience!!! Shame on you Best Buy.
Great experience, Thanks Webster!!
Went into this store on 7-24-2026.
I really like the Bestbuy Totaltech membership. That is why I shop here. In addition, to their excellent selection of high end tvs. Now, I'd like to thank Webster in tvs. He is a samsung representative and a sales representative on the floor.
I went in looking for a 55" tv. I already had in mind somewhat what I was looking to purchase for my son and daughter-n-law. Webster was helpful, knowledgeable, personable, and helped me find some apple air tags and accessories as well. Webster did not apply my $20 certificate as I asked. That would have been nice. Howevwr, at the end of the day I am sure I'll spend it anyway. He definitely went above and beyond in helping me out. Management needs to recognize him for a job well done. Thank you Webster!!!