Best Buy Mt Juliet (Providence Marketplace)

Unacceptable Service Failure – Order #1126076115278 I am writing to formally express my extreme dissatisfaction with the handling of my recent order (#1126076115278), which included a 75” television, mount, and professional installation for my condo in Gatlinburg, TN. This experience was completely unacceptable. I scheduled delivery and installation in advance for Tuesday, March 24, 2026, with a confirmed service window of 11:00 AM – 3:00 PM EST. I received confirmations via email, text, and your app. Based on this, I drove over 7 hours specifically to meet your team for this appointment. At approximately 1:30 PM EST, I noticed the appointment had disappeared from the app. Concerned, I called twice and received no clear answers. After a third call—well into the delivery window—I was finally told the order had been canceled due to being out of stock. At no point did anyone from your company proactively communicate this cancellation. No call. No email. No text. Nothing. Instead, I was left to discover the issue myself after traveling an entire day, rearranging my schedule, and waiting during the confirmed delivery window. This is not only a failure in logistics, but a complete breakdown in basic customer service and communication. While I understand that inventory issues can occur, the complete lack of notification is inexcusable. The burden of discovering and resolving your internal issue fell entirely on me, the customer. I have spent thousands of dollars with your company over the years, and this experience has completely eroded my confidence in doing business with you moving forward. As it stands today, I have no intention of purchasing from Best Buy again. I expect a formal response addressing: Why this order was canceled without any notification What you intend to do to make this situation right This was a preventable failure, and the lack of accountability is deeply disappointing.

the worker logan with ginger hair is so rude for no reason. he needs to get fired! his customer service is terrible. we were waiting for 2 hours in line for the restock on pokémon cards, i don’t know nothing about them only my brother does. i went to ask my brother what to get and asked to use his card and he got so angry he said “yall need to get this figured out before yall come in…” in such a rude tone. this guy needs to get fired pronto !

I don't shop here a lot but the times I have, it's been fine. The employees are friendly and the store is clean. 4 stars instead of 5 only because they don't always have what I'm looking for.

came into best, buy and needed a ipad for my grandchild and chloe was very helpful and answered all my questions.It's so nice to have a helpful employee who cares about what I needed? And she did that, then I had to come back a few days later, and she was there. So I she helped me with my TV setup bought, thank you, Chloe, you're a great person.