Best Buy Mt Juliet (Providence Marketplace)

If you are going to Best Buy in Mt Juliet and happen upon Logan I would ask for someone else to help. He is extremely rude and inpatient and not helpful at all. We were already giving this location a second chance because we had ordered a washer and dryer and it was going to be delivered 6 weeks from our purchase date. It was delivered not working according to the installation guys and all the Best Buy customer service could do for us was make us wait 6 more weeks for a replacement. It feels like the quality of this place has gone down tremendously and add rude store employees to the mix it doesn’t help the case! Logan may need a new profession or a vacation!

Just left Best Buy in Joliet and have to say—Kaydance is amazing! My friend and I brought in a camera that we were gifted to get some tech support and she provided the best service. She took the time to listen to our need, point us in the right direction, and stayed around until we found out exactly what it was that was causing our problem. Hands down 10/10 service. God Bless you Miss Kaydance

⸻ Review for Best Buy – Mount Juliet, Tennessee I visited this Best Buy yesterday to look at the 11-inch iPad with the A16 processor and 128GB of storage. The price listed was $274. I didn’t purchase it at the time because I needed to confirm the color for a gift. I returned today—literally the next day—ready to buy it, only to find the price had increased to $349. After waiting about 20 minutes for assistance, I finally spoke with an associate. When I asked what had changed, he told me the $274 price was a Cyber Monday deal. I explained that the associate who helped me yesterday never mentioned the price was for one day only, and there were no signs indicating it was a Cyber Monday promotion—just a price tag showing $274. Had I known, I would have purchased it yesterday. I asked if anything could be done. He went to speak with the manager—who had long hair and was behind closed doors—and then came back out to tell me there was nothing they could do. The manager never came out to speak with me directly, which I found unacceptable. A manager should address a customer personally, especially when it concerns a price discrepancy. This all happened around 5:00 PM, and I encourage management to review the video footage to see exactly what occurred and how long customers were left waiting for help. To make matters worse, I even had to ask the security guard at the front for assistance because no associates were available. He told me to “stand back there and wait,” and said he would send someone if he could—no one ever came. Meanwhile, I saw two or three associates standing around chatting and not acknowledging customers at all. All I was asking for was a little help and consideration on the price. Best Buy price-matches regularly, so I don’t understand why honoring the price from literally yesterday was impossible—especially for a Best Buy member who has spent thousands of dollars at this store. This location needs more associates, better training, and leadership that is willing to communicate directly with customers. Today’s experience was extremely disappointing and very unprofessional. Update. I tried these links and all 3 do not work. Once again nobody actually want to contact customers. You have all my information on file. You would think the store manager would contact customers about their bad experiences. Nope just want send you to someone else. I see why the associates act like they do now. Absolutely no management skills.

I just bought a 75-inch TV there and there were like 7 employees watching. I asked for help to carry it up and they just left me standing there watching. That's how they treat customers. really bad !