I had a Great experience at this Best Buy! Kaydence was incredibly helpful! She helped me buy a new Iphone and switch from my Verizon plan to my husband’s AT&T plan seamlessly. She made the whole process easy, stress-free, and answered all of our questions with patience and professionalism. Excellent customer service!
"Several staff members appeared disengaged, spending time on their personal phones and browsing social media instead of assisting customers. I ultimately received the help I needed, but only after approaching three different employees to find the correct direction.”
Response from Best Buy
May 11, 2026
Hello.
We can see how the actions seen in store would be frustrating, and we would be glad to get this documented and help assist in any way. If you have a moment, please reach out to us on Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. when reaching out, please be sure to include Google Review number 151074.
Thanks!
Johnathan in the appliance department rocks. Outstanding service and very nice to speak with.