Jonathan M
September 05, 2024
I purchased a $1,500 laptop yesterday and have the Geek Squad plan as well. I went over to the Geek Squad to have the info transferred from the old to the new laptop. The clerk said “I’ll be right with you” then walked behind their curtain. After 15 minutes and a trip to customer service to ask for help, no one came. On my way out, a group of employees were hanging out by the front door, including a man in a grey golf shirt with Geek Squad on it. He looked like a mgr.
As I walked out, I said “you may want to get your Geek Squad to respond better”. His response was “Right, Boss.”
It wasn’t busy at all, btw.
I returned the laptop this morning. Purchased one somewhere else.
I won’t be back.
Virginia F
August 29, 2024
I bought a new printer and told the salesperson that I didn't want one that took multiple cartridges and I opened it today and it has multiple cartridges and they have changed the return policy so I am stuck with a printer that I do not like
Response from Best Buy
August 29, 2024
Hello,
Thanks for reaching out. There's so many types of printers and features, I can appreciate wanting assistance in choosing the right one for you. I understand finding that the printer that you got has the multiple cartridges that you were advised against, wouldn't have been welcome.
Printers should be returnable within our Return & Exchange Promise time frame (bestbuy.com/returns) if it is not meeting your needs. I'd be happy to have this looked into with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the Customer Service Pin Number from your store purchase receipt. Please also refer to your "Google review case 64134720" in your message to use.
Sincerely,
^Melissa
Excelente servicio, todos los trabajadores fueron muy amables y me indicaron donde conseguir lo que necesitaba...
Free money, no interest loans here!