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Best Buy Mt Juliet (Providence Marketplace)
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Mt Juliet (Providence Marketplace)
How do I check product availability at the Mt Juliet (Providence Marketplace) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mt Juliet (Providence Marketplace) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mt Juliet (Providence Marketplace) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mt Juliet (Providence Marketplace) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2842 reviews)
Vivek J
July 15, 2026
1 out of 5
Wanted to get pokemon cards for my kids and the red head man at customer service was very rude and made hostile remarks about people wanting to buy cards? Apparently this also isn’t the first time someone’s left a review on him the general manager needs to get involved, he’s gotten way too comfortable talking to people this way
Response from Best Buy
July 15, 2026
Hi there, Vivek,
Thank you for leaving a Google Review. It definitely makes sense expecting friendly and fair treatment in store with our management team. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #188055" for reference. You can find us here:
Twitter(X):
https://bby.me/UxjSlB
Facebook:
https://bby.me/ga5dm9
Instagram:
https://bby.me/A1Sdvy.
Sean V
July 15, 2026
1 out of 5
Logan at customer service seemed like he did not want to be there and was not pleasant with any of the customers definitely walked out not wanting to come back
Enrique P
July 06, 2026
5 out of 5
Siempre encuentro lo que busco en las líneas que manejan, con gran respaldo y garantía
Lane R
July 05, 2026
1 out of 5
"Really disappointing visit. We walked around visibly looking for help and were ignored by multiple employees. When someone finally acknowledged us, he didn't answer our question or even walk us over — just told us to 'go to customer service' and moved on, like he wanted us out of his way. Then the customer service rep was flat-out rude. No greeting, short with us, and acted like helping us was a burden. It was honestly uncomfortable.
I've shopped at this location before and never had an experience like this, which makes it worse — the standard clearly used to be higher. Whatever is going on with staffing or management lately, it shows. I'll be taking my business elsewhere until something changes."