Ashlea S
September 12, 2025
I am so incredibly disappointed in Best Buy’s customer service. My at-home appointment was canceled because of something on their end. They never called to reschedule, I had to call them. Unfortunately, I have to wait two more weeks to get my dryer fixed when I had already waited a week. So going to be just shy of a month of not having a working dryer. To make matters worse, this is the second time in a matter of months that I have had this issue with this dryer AND the second time I have had an appointment canceled by Best Buy and not being given a call. This is one of the worst customer service experiences I have ever had. You pay extra so your equipment can be repaired without hassle, but it’s nothing BUT a hassle. I used to love Best Buy. I’m so bummed about my experience.
Response from Best Buy
September 13, 2025
Hi, Ashlea,
Thank you for your review. We are truly sorry to hear that your recent service experience didn't go as expected.
We'd be happy to check into this to see if there's anything we can do to help. Feel free to reach out to us Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and be sure to mention this is in response to your Google review 42851.
Jonny F
September 12, 2025
Friendly and decent selection.
Emanuele C
September 11, 2025
This is your average comporate store, in a mall, with employees that are probably overworked and underpaid, so I don't want to go too hard on them. The prices are ok, especially when they have sales, but be prepared to do your own research because they're pretty unhelpful. They did offer help but they didn't know the difference between a CPU and a RAM, so I went ahead and did without assistance.
Austin S
September 08, 2025
Will not accept my return : has 15 day return policy and my car charger broke on day 15 and I was at work on that Saturday and had a surprise birthday party. I just foundall the part and tried to take it back and they told me no because it on day 18. I'm just annoyed it was 66 dollar and they can't exchange it or refund me.