I had the loss prevention guy following me around over the whole store. I mean just cause your in plain clothes doesn't mean much when I see your bald head peering over every aisle beside me just staring until I look up. Lol. So sorry I was in my work clothes to grab a charger and look at a few other items. But I sure wont be back.
My Samsung tablet died. A person at our local computer shop suggested Best Buy. I called explaining I lived 100 miles away and had a dead tablet. She scheduled an appointment time. When I arrived I was told they only worked on machines sold there or with a service agreement for the device.
Response from Best Buy
October 26, 2026
Hi, Terry,
I can understand your frustration. After scheduling an appointment and explaining the situation beforehand, it would be disappointing to arrive and learn the service could not be provided.
I'd be happy to document your feedback regarding the information you were given and your experience at the store for internal review.
Please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #243795” when reaching out on social media.
BUYERS BEWARE! TAKE YOUR BUSINESS ELSEWHERE!
I paid $249 for a laptop I never received because Best Buy shipped it to an outdated address, despite my updating my primary address over a year ago. I later discovered that my purchase involved a third-party seller who closed my complaint without resolving the issue. Best Buy offered me a $75 gift card instead of a refund or replacement, then declared the matter closed. Apparently, losing $249 is my problem, not theirs! **Before shopping at Best Buy, understand that updating your primary address does not necessarily update your shipping address, and your purchase may involve a third-party seller.** I expected better accountability from a major retailer. Save yourself the frustration and take your business elsewhere!