Geek squad was very helpful
Sold me a broken Xbox headset and then refused to accept a return and told me there is no manufacturer warranty so I’m out of luck. Lots of other stores in the area that sell the same thing.
Response from Best Buy
October 14, 2025
Hi, John,
Thank you for sharing your concerns with your Xbox headset. We can understand that having a return denied can be difficult. We would be glad to look into this for you if you would like to reach out to us on any of our social media profiles below with review 55716.
Facebook (https://bby.me/blpgsf)
X (https://bby.me/8rarkb)
Instagram (https://bby.me/2e3d7t)
Josh was absolutely amazing! He helped me get a new phone at the best possible price and walked me through all the available options. He was incredibly honest, patient, and helpful throughout the entire process. If you ever need assistance, definitely look for Josh—he’s the best!