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Best Buy Mt Juliet (Providence Marketplace)
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Mt Juliet (Providence Marketplace)
How do I check product availability at the Mt Juliet (Providence Marketplace) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mt Juliet (Providence Marketplace) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mt Juliet (Providence Marketplace) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mt Juliet (Providence Marketplace) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2739 reviews)
jeremy r
December 29, 2025
1 out of 5
Geek squad at this location is terrible. My grandfather bought a laptop from here and they were supposed to transfer all of his stuff from his old computer and download everything he needs.
I dont know what he had so I dont know whats missing.
The issue I found is I could not hook up a second monitor when I connect an Hdmi.
I try so many different things and it turn out geek squad did not even install the graphics card drivers which is one of the most basic things in setting up a computer that i would expect them to know.
If you buy something from here dont expect help from geek squad because they do not know what they are doing.
Response from Best Buy
December 29, 2025
Hello and thank you for reaching out. Having troubles setting up the device as you would like can be frustrating and we would be glad to look into this and see what options are available. If you have a moment, please reach out to us on Facebook (https://bby.me/xmqas5), Twitter/X (https://bby.me/hms1g3), or Instagram (https://bby.me/vrxphz). Please also be sure to include Google Review number 97339.
Nellie M
December 28, 2025
5 out of 5
From the moment I walked in, I was greeted warmly by the knowledgeable and friendly staff.
The entire team at phone services displayed kindness and support in their interactions with customers. This made us feel comfortable throughout our visit.
Our family came in to change phone carriers and David with Verizon provided exceptional customer service, and expertise. He listened attentively to our concerns with our current phone service, and personalized our options for the best result. He went the extra mile during the entire process of switching us over to Verizon and ensured we left the store with what we wanted.
Great phone service, and employees! Our favorite Best Buy in the area.
Barker B
December 26, 2025
5 out of 5
We bought several products and received expert advice. 🙂
Michael W
December 26, 2025
4 out of 5
Definitely not the worst experience I’ve had at Best buy. Typically I’m met with a disinterested teenager. They at least have some experience and are actually willing to help.