Best Buy Murfreesboro

I recently purchased an item online that was listed in "Good" condition. Even with a two-hour round-trip drive for pickup, it seemed like a fair deal. However, my expectations for that condition rating differed significantly from what I received. In my view, "Good" condition implies that while some packaging or documentation might be missing and the item shows signs of light use, it remains fully functional and includes essential accessories like the remote and power cord. In this case, the remote—which is required for the unit to operate—was missing. I have included photos of the item’s actual condition here for your review: (please note that I had already cleaned the unit before taking these). I ultimately returned the unit. While I was disappointed with the item's condition, I must note that the return process itself was simple and the staff was friendly. Am I being too particular, or does this seem below the standard for "Good" condition? Best regards, Eldon

HANDS DOWN THE WORST CUSTOMER SERVICE EVER IF YOU CAN EVEN CALL IT THAT! I purchased a TV on 01/24 for Super Bowl to go in our new house. I scheduled delivery and up till that point everything was going smooth. On Saturday 01/31 the techs arrive to install and show up with a broken TV. I don't place blame on them as they said their truck had already been loaded with the TV but they would return it and someone would reach out with a replacement and a replacement install date. 3 hours go by and I've heard nothing so I call customer service and speak with someone, explain the situation, and he says no worries, we'll have a new TV out on Thursday the 5th in time for Super Bowl. Thursday the 5th comes and I get a call from the Geek Squad at 8:33am telling me that my TV hasn't come in from the warehouse and they don't think they'll be able to deliver and install today. I asked the person what can I do about this, he tells me he's going to speak with someone and try and help find me another one to be installed as soon as possible. Several hours go by and I hear nothing back from anyone so I call customer service again to see what is going on. I'm told that I have to wait 24 hours to call back to schedule for another install. I asked if it's possible to be done by Saturday the 7th and was told I have no idea you'll have to call back tomorrow. I told the person that this was crazy to spend over $2,000 on a TV and that I'm basically told sorry about your luck call back tomorrow and try again??? Really?? I canceled the order. 2 hours go by and I get a text, "A technician is en route to install" but about 10 minutes later I get a voicemail from Oscar saying that supposedly TCL is no longer offering this model and that's why my order was canceled but please call back and purchase a different option. Like a dummy I call customer service back and speak to another rude woman who says "yea no one is coming to install, you canceled the order" I said well if they found a TV that they're able to install I'm happy to leave the order in place if they can delivery today. She put me on hold and made a call just to tell me I don't know why you got that text no one is coming with a TV today. I asked why did I get a voicemail from Oscar saying the TV was no longer being offered, she said I don't know there are 90 in the warehouse they just didn't send one for your installation today..... UNREAL. Don't even call it customer service if this is how you're going to treat your customers. Never again will I purchase anything from this garbage company.

OK, Best Buy. You should treat every customer with respect and not waste their time. I just want to make it clear to others how you treat longtime repeat customers. I went to my Best Buy account, since sometime in 2019 to now, I have spent $23,358.51 dollars at Best Buy. Look it up and prove me wrong…. That does not include household spending of which is on my Sig-Os’ account. You shipped me a damaged product, your trusted partner gave me no time to send in photographs and you hide behind social media as your “customer service.” Sorry, I forgot about the immense help your chatbot gives… Anyway, I guess this kind of garbage service works for ya, but not for me. It was nice while it lasted. Cheers

No complaints