Best Buy Murfreesboro

Muy bien. Nic G

Went to look at and price smart rings. Carson was super friendly and great customer service. He was very knowledgeable of the products. After purchasing my galaxy smart ring, Carson helped set up and sync it to my phone. Definitely going back to this best buy for future purchases.

If your going to say that if I buy something online it'll be ready in a hour I expect it to be ready around that time. Although I know things can happen and sometimes you can't predict everything and maybe it might take a little longer than an hour heck maybe it'll take 3 hours or 4 hours. When you're told I'm sorry but it's not going to be even ready today it might not even be ready tomorrow it might be 3 days. I have a problem and that that is grossly misrepresenting your services and or product. I don't think I've ever been this upset about being lied to because that's what it boils down to! I was lied to in order to get me to buy the product because you know that that is one of the main reasons why someone might order something. They can order it, drive there, and it's ready to go. Not having to go inside the store, find the product, and then get an employee if it's a locked up is a driving factor behind using the ready in one hour service. Best buy however lied to me and there is no way with this kind of a business strategy, lying to customers that you're going to survive. I wouldn't be surprised if in less than 5 years you all are going bankrupt. I literally could get it from Amazon faster than your employees can walk over unlock the case and pull it out and hand it to me how is that even possible. Let me say that again, I can get on Amazon order something It will travel across an entire state sometimes two states and arrive at my front doorstep faster than an employee one of five employees walking around doing absolutely nothing can walk over unlock a case pull a box out and hand it to me please tell me how that is a winning business strategy? Your smug employee seemed to find joy in telling me I wasn't going to get my item anytime soon. They literally couldn't answer why it wasn't possible to go grab the item that was literally within 20 steps other than there were other people's items in front of mine. I asked if those customers were here waiting, they said no. If I have to explain beyond that well then that's why I will no longer choose best buy if I don't have to. This can't be the only instance of this happening either. So while you all obviously do not care about me and my thousands of dollars I have spent and will spend, eventually you lose enough customers that you are no longer a business, you will become a thing of the past. Everyone will wonder what happened, they will blame it on online shopping. I postulate it's a variety of factors, one of which is you have no morals when you are perfectly fine with lying to your customers. You know you can't get something ready in an hour, yet you still say you can. Of course you could, but for whatever reason you have told your employees to not get anything out of order even if the customer is waiting, and has waited 3 hours for their purchase. I also want to say this, If I pay for an item, and you have that item, and you refuse to give it to me, isnt that stealing? What right of yours is it that you sell me a product, you have the ability to give me said product with ease, yet you refuse to? I've been out 3 thousand dollars for over 9 days now due to the transaction still pending.

Great customer service lots of choices!!