Shooting S
September 12, 2024
Do not waste your money on buying a phone from this business or their worthless warranty. I spent $1000.00 on a phone they want to charge me an additional $200.00 to send off and return to me a refurbished phone that only has a 30 day guarantee.
Ahmed R
September 06, 2024
Excellent customer service
How sad!!! Upon initial walk in, my husband and I were greeted and pointed in the direction of the tablets. That part was nice. However, there were no Samsung tablets on display at their table; instead Bestbuy had a comparison chart to look at. There were many associates/salespeople with no customers walking around us. After being in the store for more than 15 minutes no one offered to help us until we were walking out. Also noted another customer left as he received no help either.
I came to Bestbuy to leave with a substantial purchase. Have bought several items from Bestbuy in the past. No more!!! I can get better customer service at my local Wal-Mart rather than make the drive.
Retailers wake up, when you see a customer standing by a display table, ask if you can help them then not as they are walking out the door. They took time to drive and visit your business, treat them with respect. Just my humble opinion 😌
Response from Best Buy
September 03, 2024
Hello, Lori,
Thanks for taking the time to write a review. We really appreciate your feedback. We know it's important to find the right help when you need it. We'd be happy to hear more about your situation and see what we can do to help. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64155707 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan