Best Buy Murfreesboro

Very quick on picking up my product. Customer service was great!

The guys in there know their stuff when it comes to helping you with your needs. If one doesn't understand something, they quickly refer you to someone who do understand. Fast help every time I go in. I leave satisfied 99% of the time. Every now and then, they don't carry what I'm looking for. They are quick to accommodate you, though.

Close to sunset in the middle of the week seems to be the time to come here if you're looking for fewer customers. The entire store was clean and organized. I was approached by two employees asking if I needed assistance. Everyone was friendly with customers and among each other. They have clean bathrooms, which is a big plus.

We ordered a dishwasher on February 19, 2025. It was supposed to be sent to store for pick up, March 11th. I got an email that said it was delayed. If it was not in stock by April 10th, the order would be canceled. And "not to worry, your payment won't be deducted from your account until the order is shipped." The funds were removed from my account on February 20th. We have not received any new emails and the order still has not been canceled or refunded. Today is April 11th. I have called several times to ask for an ETA and complain that the money was already taken from my account and Best Buy reps keep telling me that is has not been. The money was clearly deducted from my account. It is not pending. It was deducted. Today, when I go to the app to view the order, I can not cancel it. This means that once again, I have to call customer service, where everyone speaks broken English and try to get the order canceled. Then wait 7-10 business days to have the funds reversed and put back into my account. This is an absolutely ridiculous way to do business. I have had 2 past experiences with Best Buy being less than mediocre. This is just the cherry on top. We will never buy from Best Buy again.