Best Buy Murfreesboro

The service was okay — informative and helpful overall. However, I was originally told the turnaround time would be two weeks, but it ended up taking three. Clearer communication on the timeframe would have been greatly appreciated. Additionally, when I submitted my camera, it had the protective cap on it. When I received it back after three weeks, the cap was missing. I reported this, but it has been over a week with no update. Unfortunately, it seems my cap is gone. When I send in equipment, I expect all items to be returned in the same condition as submitted.

Customer assistance makes going here a pleasure. We had appt with Geek Squad today. Fixed everything, advised us about software nuances, and helped with new computer.

I seldom leave a review, but the Murfreesboro, Tn Best Buy is so bad I wanted to let others know the frustration they will feel if they bother to go there. A few weeks ago my wife and I went there to look at 65” tv’s. I had hoped to have a sales person help us and answer some questions. I felt they would be the best store to find a knowledgeable person to assist us and then we could get it installed as well. After walking into the store and being greeted at the door we found no one else to help us. We walked all through the area where the tv’s were and didn’t see anyone . We stayed in that area for maybe 10 minutes browsing and looking at the vast number that they had. There were so many options we actually left the store more confused than we were to start. We bought one at Costco and actually had a very nice person help us. Don’t bother with Best Buy, they apparently don’t need or want your business.

I had a great experience. Neyland was knowledgable and patient, and helped me pick the right CPU setup. Thank you Neyland.