Best Buy Murfreesboro

If I could give zero stars, I would. I’m starting college in October and came into the store specifically looking for a computer. Unfortunately, my experience was very disappointing. Three employees were standing together having a conversation, and not one person acknowledged me or offered assistance—not even a simple “Hello, how are you?” or “If you need any help, I’ll be happy to assist you.” As a customer, especially someone making a fairly important purchase, I expected better customer service. I shouldn’t have to approach multiple employees just to receive basic assistance. I hope management addresses this, because customers deserve to feel welcomed and valued when they walk into the store.

Hello, Sam was the tech that came out today to help us. He was phenomenal... top tier service! He was kind and informative the whole time. If the attentiveness and work ethic he has shown today is indicative of the rest of the Murfreesboro Best Buy staff, then you guys have an absolutely amazing team. Thanks so much!

Not the most helpful staff I've dealt with at a Best Buy.

I love how Best Buy employees hound you for helping within seconds of you walking in the store when you haven’t even got to look at anything yet, but when you actually need help everyone ignores you. I stood in front of a locked case trying to get multiple people’s attention as they continuously walked past me. Doubt I’ll return to this store.