Best Buy Murfreesboro

We ordered a dishwasher on February 19, 2025. It was supposed to be sent to store for pick up, March 11th. I got an email that said it was delayed. If it was not in stock by April 10th, the order would be canceled. And "not to worry, your payment won't be deducted from your account until the order is shipped." The funds were removed from my account on February 20th. We have not received any new emails and the order still has not been canceled or refunded. Today is April 11th. I have called several times to ask for an ETA and complain that the money was already taken from my account and Best Buy reps keep telling me that is has not been. The money was clearly deducted from my account. It is not pending. It was deducted. Today, when I go to the app to view the order, I can not cancel it. This means that once again, I have to call customer service, where everyone speaks broken English and try to get the order canceled. Then wait 7-10 business days to have the funds reversed and put back into my account. This is an absolutely ridiculous way to do business. I have had 2 past experiences with Best Buy being less than mediocre. This is just the cherry on top. We will never buy from Best Buy again.

Excellent price point for the 2 Sony TVs and 2 Bose sound bars I had mounted in our home. Excellent staff and all very knowledgeable with all of the products. We used their Geek Squad folks to mount the TVs and those guys were outstanding led by Jacob, along with Bryce and Michael.

The Murfreesboro Tennessee Best buy is the worst Best buy I've ever been into in my life. I have bought quite a few items from Best buy when I lived in Pennsylvania for 10 years. I had become accustomed to very clean and organized stores previously. I recently visited the Murfreesboro Best Buy while shopping for a new 65-in television. When I went to the television section, several spaces were blank where there should have been televisions displayed. Several of the televisions on display did not have prices on them. And several of the televisions did not have displays on them. They only had something that said "buffering". And all the TVs which did have displays, were tuned to different channels, so you couldn't compare the picture on one with the other. The television section was very messy and disorganized. Nothing was grouped together in any manner that would make sense of being able to compare one TV to another. I tried to find someone to help me, but there was no one inside. I was very dissatisfied with the Murfreesboro Best Buy and I would not recommend shopping at this location. I immediately left and went to Costco where I purchased a 65-in television from a section that had all the televisions on the same channel grouped together in sections by size so you could compare one brand with the other. Costco was very neat and organized and I got in and out quickly.

Techs were great! Got ourselves a new Klipsch soundbar… excellent sound!!