Best Buy Murfreesboro

I am extremely disappointed with my experience at Best Buy, and I feel compelled to warn others before they make the same mistake. The level of communication from this company is unacceptable. I was left completely in the dark regarding my order, with little to no updates, no proactive outreach, and no clear answers when I attempted to get information. Customers should not have to chase down basic details about their purchase—it reflects a serious breakdown in customer service and internal coordination. What makes this even more frustrating is that this is the second time in the past 30 days I have experienced the exact same issue. The first time, the situation was bad enough that I had to cancel my purchase entirely. Despite that experience, I was willing to give them another opportunity—something I am now regretting. At this point, it is no longer an isolated incident—it is a pattern. Repeated failures like this show a lack of accountability and a disregard for the customer experience. When you spend your money with a company, you expect reliability, transparency, and respect for your time. Unfortunately, that has not been my experience here. I strongly recommend that others think twice before purchasing from Best Buy. There are plenty of competitors who value their customers and communicate effectively—this company, based on my repeated experience, does not. If I could, I would give them -0 Stars!

I dropped off a TV to recycle. Nice people.

This particular Best buy location, there customer service is topnotch. I really recommend

The staff were friendly, willing to help and knee what they were talking about. Store was also well stocked. Rare these days.