Best Buy Murfreesboro

Here is a polished version of your complaint: It is impossible to talk to anyone and get this issue resolved. The service has been terrible. My delivery has been rescheduled more than four times, and I have taken time off work three different times, but no one showed up. What is even more frustrating is that your team suggested that I cancel the order. Why would I cancel something I purchased because of your company's poor service? This situation is unacceptable. At this point, I no longer trust the information I am being given because I have been told different things multiple times, and none of them have been accurate. I have also been unable to reach a manager or supervisor to discuss this issue. This has been a very disappointing experience, and I expect someone to contact me with a clear solution and a confirmed delivery date.This version is firm, professional, and clearly explains your frustration.

John, who works with the Geek Squad was excellent in his help for me. Fixed what was needed quickly and had an excellent grasp of proper customer service.

Do yourself a favor and go anywhere but Best Buy. I ordered a new deep freezer and when it arrived th drivers were trying to cover up the damage and kept looking over there shoulder to see if we were watching them. I made them return it back to the store and send me a different one. Now after already waiting several weeks for delivery now I’m told it will be several weeks again before they send another one. What a joke!

Impossible to call and talk to a real person. And they wonder why their business is going to trash