Had to buy a phone charger since mine broke. Very good service. Found exactly what I needed quickly and efficiently
yndara777 L
February 28, 2026
I'm really upset with you. I bought a computer that stopped working after 3 months. Your technician couldn't fix it, and it was supposed to be exchanged for a new one, exactly like the old one, but no. Because I got it on Black Friday, you didn't want to honor the price. I paid for a membership, and that didn't help me at all. My son is without a computer. You didn't even want to put the money back on my credit card; you gave me a gift card. I'm so disappointed. This is my first time buying here, and you screwed me over. I'm not happy at all.
Response from Best Buy
February 28, 2026
Hello there!
We fully understand the need for a smooth and seamless process when it comes to a return of a laptop that stopped working. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #124172 in your message. You can find us here:
Facebook (https://bby.me/g09x62)
Twitter/X (https://bby.me/p6fjk1)
Instagram (https://bby.me/0mhal8).
The customer service in the computer department was outstanding. The staff was helpful, knowledgeable, and friendly.