Best Buy Murfreesboro

Helpful staff

⭐☆☆☆☆ I’ve been a loyal Best Buy customer for years and have spent thousands of dollars here on TVs, computers, gaming equipment, speakers, and other electronics. That’s why this experience was so disappointing. I purchased a Logitech Z625 speaker system that failed after only about three months. The subwoofer developed a loud mechanical popping/clacking noise, making it unusable. I brought it back hoping that, as a loyal customer, Best Buy would stand behind the product or at least make an exception given how new it was. Instead, after speaking with an employee and even a manager, I was told there was nothing they could do because I was outside the return period. The only real takeaway was that I should have purchased the Geek Squad Protection Plan. I understand stores have return policies, and I’m not asking them to ignore them every time. What disappointed me was the complete lack of flexibility or goodwill for a customer who has supported this company for years. Other retailers have earned my business by taking care of customers when a product fails shortly after purchase. This experience has seriously made me question whether I’ll continue shopping at Best Buy. Customer loyalty should mean something, especially when a product fails after only a few months.

Their third party delivery guy didn't feel like delivering my tv's so he called and stated he couldn't find them to deliver. I inturn called the store and they found the tv's within two minutes. This delayed my delivery for over three weeks. I was frustrated and returned all merchandise and bought tv's from SAM'S Club, received tv's within three days at a cheaper cost. I don't recommend Best Buy, they should change their name to worst buy.

Super nice people! Justin was the best—so kind, patient, and incredibly helpful. He took the time to guide us and made sure we had a great experience. Excellent customer service, and we truly appreciated his positive attitude. Thank you, Justin!