Best Buy Murfreesboro

I cannot say enough good things about our experience with Joseph and the Geek Squad at the Best Buy in Murfreesboro! We had been dealing with an iPhone that belonged to my 90-year-old mother and had spent weeks trying to get it unlocked. After multiple calls with Apple and several unsuccessful Activation Lock removal requests, we were finally told that the phone was essentially unusable and couldn't even be traded in because it was still associated with her iCloud account. We decided to take the phone to Best Buy, and I am SO glad we did. Joseph was incredibly kind, patient, and knowledgeable. He was able to unlock the iPhone completely and remove it from the old iCloud account, which means we can now actually trade the phone in. After all the frustration we had been through, it was such a relief to finally have someone who could help us. And to top it all off, Joseph didn't even charge us! Everyone we encountered at the Murfreesboro store was friendly, welcoming, and genuinely helpful. We were so impressed with the service that we'll be going back to purchase a new TV. Thank you, Joseph and the entire Murfreesboro Best Buy team, for such outstanding customer service. You turned a very frustrating situation into a wonderful experience and truly made our day!

Friendly sales staff, great communication and very helpful.

I had such a positive experience today with Chris that I had to write a review. I had a complex transaction with little time. Chris was patient, flexible, accommodating and professional. If I still owned my business Best Buy would have lost an employee today because I would have hired him on the spot. Job well done Chris!

Website is almost unusable.