Best Buy Murfreesboro

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I could have given 1 star but someone did make it right! Ordered a dishwasher , changed the delivery address because he was wrong and the dishwasher was still delivered to the wrong address. I was told the soonest available would be over a week before it could attempted to be delivered. I went in and spoke with Channin and Jamal they assured me they would escalate it and give me a call back. This was Saturday 5/23. Fast forward to today I still hadn’t received a phone call from Channin. I had to take my lunch break to go in to the store! Thankfully I was able to speak to Topher and he helped me a ton!! Shoutout to him but I would not recommend Channin or Jamal to anyone

I was looking for an inexpensive but good laptop for my granddaughter, so Best Buy seemed like the perfect place to shop. As usual I was not disappointed. My salesman was a young and very knowledgeable person. He went over a few options and we settled on a Lenovo. I would highly recommend Best Buy to anyone looking for tech equipment!

Oliver with the Geek Squad did a great job servicing our tv and wireless cameras!! He was very courteous and professional and made sure all of our expectations were met before he left our home. Thank you Oliver and Best Buy!!