Best Buy Nashville West

I have been to this store (specifically the Nashville West location) twice in the past week to purchase a laptop and some other accessories and received top notch customer service both times with different employees. Shout out to Tess who helped me choose a monitor and several other items. She was very helpful, kind, and patient as I was making my decisions. If she didn't know something, she immediately found out the answer. She did it all with a smile on her face, which I very much appreciate! The employees don't necessarily walk up to you as you're searching around like some places might. They just let you look around, which is totally fine with me. However, the moment I needed assistance, I could always find someone to help. There are a lot of employees working there and they are quick to find someone to send over to assist. I want to give a shout out to another employee who helped me, but his name escapes me. I'll update this post if I find out/remember his name. He was also very helpful and kind. For BB managers reading this: I bought a MacBook Air from him 11/4 around 2:30pm, so you can probably figure out who it was. They had everything I needed for standard office work and quite a few options to choose from in store (laptop, monitor, keyboard, mouse, and connecting cables). I'm happy with my purchases so far. Thanks!

You had an open box for an item in Fair condition and one in Excellent condition for $60 more. Seeing that your website says one in Excellent will include accessories like a charger, I opted for that. When I got home I saw there was no charger. On the phone, they said I should return it (an hour away through traffic). I asked for a charger and was told no. I went on social media and talked to Khai who offered $40 (gift card through the mail, so I get to wait a week or more to use it on a charger). Khai, I could have paid $60 less for one with no charger, why would I do that? Khai has just been copying and pasting responses at me since and doesn't seem to understand the issue (pro tip: saying you understand doesn't mean you do). In the end, I have an item that was misrepresented and Best Buy refuses to own it. Best Buy's customer service sucks. Say hi to Circuit City for me.

Picked up the Astro A50’s for my Xbox, but they don’t have pretty much any Xbox games in stock. I know everything tends to lean digital, but I’m big on physical copies. They had plenty for PS and Nintendo. Maybe 4 for Xbox

Great service and had the tech stuff I needed