Best Buy Nashville West

I recently visited this Best Buy location to utilize the trade-in service for an Apple I had received as a gift from a family friend. Upon arrival, I was assisted by two employees. One associate (shorter fella) took the device for evaluation and returned shortly thereafter, informing me that the watch could not be accepted because it was not authentic. After asking for clarification and reviewing the points he raised, I came to the same conclusion. I had never opened or closely inspected the device prior to that visit. I immediately apologized, gathered my belongings, and left the store. I contacted the family friend who had gifted the watch, explained the situation, and they promptly reimbursed me. Approximately thirty minutes later, I returned to the same Best Buy location with the intent to purchase a legitimate Apple Watch. At that time, I was initially denied the ability to complete the purchase. It was not until the store manager, Carl, escalated the matter to a higher-level manager that I was ultimately permitted to proceed with the transaction. I am a long-standing and loyal Best Buy customer and have spent a significant amount with the company over the years. While I understand that the initial interaction was likely driven by caution and due diligence, the manner in which the situation was handled during my return visit left me feeling uneasy and disappointed. I do not believe there was malicious intent involved; however, I believe the experience could have been managed with greater professionalism, clarity, and customer empathy. Overall, this interaction fell short of the level of service I have come to expect from Best Buy, and I hope this feedback can be used constructively to improve future customer experiences.

Cool stuff but car audio is a nothing . Who knows what is in stock not like you can get the people to go up there and look ,

I got Pokémon cards

Black Friday bait-and-switch on a KitchenAid dishwasher – AVOID BEST BUY APPLIANCES Ordered a KitchenAid KDTE304RPS dishwasher on Black Friday 2025 for $549.99 (regular price $949.99). They happily took my money, showed it as “in stock,” and promised pickup within days. A month later – after I’ve been hand-washing dishes the entire time – they cancel the order claiming the model was “discontinued by the manufacturer.” Then they try to upsell me the upgraded KDTS424SPS for $932 – almost double what I originally paid. After two hours on chat, six transfers, being called “Jose” repeatedly, and endless deflections, no manager would honor the original Black Friday price or even come close. They admitted they never had the item but still refuse to make it right. Classic bait-and-switch. I wasted an entire afternoon being bounced between clueless agents while Lowe’s has the exact same upgraded model in stock today for $899 with no drama. Best Buy’s “Holiday Price Match Guarantee” is apparently meaningless when they cancel your order first. Never again. Will be taking all future appliance business to Lowe’s or anywhere that actually honors their deals. Refund finally processed, but the aggravation and lost time are unforgivable. Zero stars – do not trust Best Buy with Black Friday or appliance orders. (Original order: BBY01-807106306297)