Frequently Asked Questions About Best Buy Nashville West
How do I check product availability at the Nashville West Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Nashville West Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Nashville West stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Nashville West Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2503 reviews)
Austin B
December 31, 2025
1 out of 5
Ordered a tv. Went to pick it up and they said it was past five days from ordering it so they cancelled it. Then they wouldn’t honor the sale price and are trying to make me pay $400 more for the same TV when they’re the ones that canceled the order. Typical big box store customer service. Absolutely horrible.
Response from Best Buy
December 31, 2025
Hi,
We understand your frustration for having an order cancelled before you can pick it up. Let's discuss your recent experience. Please feel free to connect with us in social media links. Mention review #98415.
Facebook (https://bby.me/a8fzrj)
Twitter/X (https://bby.me/93a65g)
Instagram (https://bby.me/ks4yi0)
al d
December 30, 2025
4 out of 5
Staff was friendly enough. They seemed to move at a snails pace
GWIN H
December 20, 2025
5 out of 5
Helped me get everything we needed for cameras around our shop! Also, picked up our WiFi extenders!
Christine G
December 18, 2025
3 out of 5
Maybe it was the day we went but the customer service was terrible, we waited and waited to try to get a cellphone and they never asked if we needed help 20 minutes of us standing at the counter we left
Response from Best Buy
December 18, 2025
Hi, there. Thank you for reaching out and sharing your experience regarding our service. This is far from the service we aim to provide and we appreciate you bringing it to our attention. If you need any assistance, please reach out to us on Facebook (https://bby.me/949k25), Twitter/X (https://bby.me/4icsa0), or Instagram (https://bby.me/v1rplm).