Best Buy Nashville West

I will not come back . Different prices — they add a lot of taxes to the “sale” prices shown. One of the salesmen had a terrible attitude. If you don’t like your job, then do something else. I decided not to buy after I found out the final price of a product I had asked for. When he came back with the phone in his hand and I asked again for the exact price, I said, “Thanks, better not is too expensive with taxes ” and he gave me a bitter look, sighed, and walked away. It’s not like the warehouse was in China or Narnia. It took him 2 minutes to come back. Very rude.

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I purchased an open‑box laptop from Best Buy Nashville that was graded incorrectly. When I asked management for a price adjustment based on the actual condition, I was told they ‘Could not’ discount it. I returned the laptop the same day and the store immediately listed the exact same unit at a lower price. This is inconsistent and misleading. If the laptop was not graded correctly and eligible for a lower price after return, management should have offered that adjustment while I still had it. Instead, I was told no discount was possible, only for the store to drop the price as soon as I walked out. This experience reflects poor transparency and customer service from management.

Never again will I shop at Best Buy. Untrained workers at both Best Buy and Geek Squad. Wasted an hour of my time. Had an appointment and waited and waited and waited. Then they didn’t know how to help. Joke!