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Best Buy Nashville West
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Nashville West
How do I check product availability at the Nashville West Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Nashville West Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Nashville West stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Nashville West Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2389 reviews)
Judith P
April 12, 2025
1 out of 5
I had the most unwelcoming, unprofessional, and hostile experience with the store manager Tara. How she’s allowed to talk to customers is beyond me, I’ve also seen her treat her employees even worse. She over talks you, claims your lying, stated that “her opinion is fact and final because she’s the GM” When asked who her manager is so I can report blatant disrespect she responded with “I don’t have a manger there is no one higher then myself” That is the most unprofessional and snobby response I have ever heard in my life. She really should be fired or demoted, a general manager shouldn’t have that type of attitude or condescending tone with customers. They are suppose to be a role model, show their employees how they should act and how they should provide customer service. She clearly only cares about herself, I ended up going to Madison and got the BEST customer service and will always go to that location from now on.
Tai N
April 08, 2025
1 out of 5
Ordered a Sony Head unit on March 16th and scheduled free install on April 7th. My niece arrived at the location only to find no one at the installation bay, so she went up front to get help. They told her to wait while the installer gets ready. Later a manager comes out to tell her they are doing construction on their pavement and we should have been notified of the cancellation. This was a lie because she drove back there already and there was no construction going on.
I received confirmation of the installation that morning, and there were no emails or calls from anyone regarding the cancellation. The manager told her they had to reschedule her and couldn't do it until April 19th. Over 1 month wait to do a 1-2 hour job!?! I called their support and they were notified that someone had an emergency medical issue that's why the install was cancelled. Really?
This is the first time I have ever ordered any car audio equipment from Best Buy and surely will be my last. When you have a manager who lies to you, it's not worth trying to save a few bucks.
Response from Best Buy
April 08, 2025
Good Afternoon, Tai.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:65022109" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Daniel W
April 03, 2025
1 out of 5
They bully you as soon as they realize you dont want to buy a 3000 computer lol
Response from Best Buy
April 04, 2025
Hello Daniel,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We never want our customers to feel this way. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 65006433" and share your full name, email, and phone number.
Thanks,
^Vanessa
Luis L
April 02, 2025
5 out of 5
I was impressed by their professionalism, specially Gavin who provided excellent customer service, taking his time, and going above and beyond.