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Services Offered
Geek Squad Services
Apple Shop%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Abilene
How do I check product availability at the Abilene Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Abilene Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Abilene stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Abilene Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2218 reviews)
Brand T
February 28, 2026
1 out of 5
I went there Saturday and I watch the sales people go above and beyond for the white customers,me and a few other black males were totally ignored,I'm a black female and I don't remember ever being treated like this ! Black people stay out of best buy!!!
Response from Best Buy
March 01, 2026
Hello Brand,
Thanks for reaching out and providing your feedback. We never want to hear like you felt you were ignored. We would like to learn more about this and document your experience. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/x4p9qj), Twitter/X (https://bby.me/7apjl9), or Instagram (https://bby.me/mkunef). Please also reference Google Review #124312. Looking forward to hearing from you!
John M
February 28, 2026
1 out of 5
If you a black person don't go ! me and my sons went to buy a Xbox at 12:15 Saturday February 28 2026 and were treated like criminals, nobody would help or speak to us but they watched us !!!They showed us they don't want our business!!!
Response from Best Buy
March 01, 2026
Hello, John,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. What you've mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/xzq58i), X/Twitter (https://bby.me/8ctm08) or Facebook (https://bby.me/ik7ldr) with the full details of your situation. Also add Google Review 124388. We look forward to hearing from you.
cesar a
February 23, 2026
1 out of 5
Went in to get some headphones that showed were in stock. There weren’t any out on the floor. Nobody offered to help or were walking around so I walked to customer service to get help. I was told they had them in stock and would send someone over but nobody ever came. I would understand if it was busy but there seemed to be more employees than customers in the store.
Response from Best Buy
February 23, 2026
Hello, Cesar,
Thank you for leaving a review. It can be frustrating not to be able to locate an item you specifically made a trip for, but it's even more disappointing not to be able to find help when you need it. If you are still in need of assistance or you'd like to formally document your review, please send a message on social media. Please include Google Review 121053 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Daniel R
February 18, 2026
1 out of 5
Todays vist was not good came to exchange a bose headphones that are under warranty. The cashier was good about helping and calling someone to help me get the new pair from the enclosure. Waited for a little while understanding they are short staffed. When the associate came by instead of helping me first because she was call to help with the transaction. Instead she helps another customer which its fine but they took the last pair of headphones I wanted.. she apologized and tried to order me an other pair but I had to wait 11 days. First time best buy drops the ball.........
Response from Best Buy
February 18, 2026
Hello, thank you for taking the time to leave us a review. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #119094".
Facebook (https://bby.me/mcm3xt)
Twitter/X (https://bby.me/3q3kiy)
Instagram (https://bby.me/vaxlhm)