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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Abilene
How do I check product availability at the Abilene Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Abilene Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Abilene stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Abilene Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2268 reviews)
Adriana H
May 12, 2026
4 out of 5
Found security cameras at a decent price point
Garrett S
May 11, 2026
5 out of 5
I like Best Buy. Sometimes, I go just to browse.
Stephanie E
April 25, 2026
3 out of 5
I normally have a pleasant experince and good customer service but, today was awful. I went knowing 1 phone I was for sure going to purchase and look at another. My daughter and I were greeted and directed to Rob. I told him hello and asked if he was Rob. He walked over chewing on something and said "yeah" like I'd interrupted him. I told him the phone I and asked if he could see if they had it in stock. He looked it up and dryly said "we've only got 1 option" I said that's fine and asked about another more expensive phone I was also interested in getting. He stopped at another phone (not the one I asked about) pointed to the price tag and said "doesn't look like it" and walked away to go get the first phone without checking it saying anything else. I get everyone had bad days but, there was nothing but rudeness from him from his demeanor to his time in how he spoke to me. I did tell the gentlemen who directed me to Rob initially what happened but, I know if I'm in there and get directed to him I'll just find what I'm looking for myself or find someone else! I put 3 stars because my experience is typically good. Disappointing today.
Response from Best Buy
April 25, 2026
Hello,
Thanks for taking the time to let us know about your experience. It's unfortunate that it was a negative one, this is never what we expect to hear. We get why you would be upset. We would like to get more information and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 145938 in your message to us.
X: https://bby.me/C8UyYp
Facebook: https://bby.me/YBtEnI
Instagram: https://bby.me/3VQuB0
Amy Z
April 14, 2026
5 out of 5
Jeremiah is a phenomenal salesman! He is very knowledgeable on all products we had questions about. We felt moved to leave a review even with out a purchase today (due to not having a good set up to bring the tv home in our truck) because he was VERY genuine. We will be back and hope to work with him again.