Best Buy Abilene

Got a laptop I need for school at very reasonable price from the help of one of the employees Lacey, she was kind and patient with me. I even had to a trade in cause I got the wrong OS at first. She was more then competent and happy to help. I was working with a limited budget and she found the best deal for me. Even tried to see if I could do financing. It's refreshing to see that people do care and I'm super grateful I choose Best Buy for my tech purchase. Will be going back for any tech upgrade in the future.

Had the craziest experience trying to get a screen protector replaced after being talked into the one with a bring it in if its broken warranty... went to the main desk and they all just looked at us then told is we needed to "go find someone" on the sales floor... the 10 people standing around couldn't help us or call someone else for us. Once we went to the phone section we were told to go to the front desk. Then we were made to feel bad because we pointed out that they could radio someone to us instead of making us wander around and wait and make us feel bad for asking for help. Way too many people standing around with bad attitudes. We may have to drive all the way to another town next time, it was that bad. I am not one to complain! Kindness is free. No smiles no greetings and no thanks and we encountered seriously close to 10 employees. The one who finally helped was nicer but still joked about us being mean to the front desk. Mind you I didnt say a thing to them about being upset but I am sure my face did. We just said thank you for helping us it was SO MUCH TROUBLE just to get someone to. They joked and made fun of us a bit. The whole thing was wild to me. Left wide eyed and just defeated for something that was supposed to be so simple. *the links the manager provided do not allow comment or email and you can not get ahold of a manager at the store*

Best Buy is a great store overall, and I’ve had good experiences with their customer service. The employees are usually friendly, helpful, and willing to answer questions or help you find what you need. They also have some really good deals, especially when items are on sale, and I like that they carry a wide variety of electronics, computers, TVs, gaming products, and accessories. My only real complaint is that they are often out of stock of basic PC parts. You would think a store like Best Buy would have a large selection of common computer components available, but sometimes it can be difficult to find what you need in the store. It would be nice to see a larger selection and more inventory for PC builders. Other than that, Best Buy is a great place to shop. The customer service is good, the deals can be excellent, and they have a lot of products to choose from. I just wish they would keep more basic PC parts in stock.

Team was super helpful, greeted me at the door and showed me right where the phone case i needed was. Phone case was $30 less than at Wal-Mart.