Best Buy Abilene

My mother and I are both disabled, and the ADA stall in the women's restroom is very difficult for the disabled to use. I have spoken to various staff and managers several times, and the issues are still uncorrected. Therefore, here is what you need to know if you are disabled and need to use the ADA stall at this store: 1. The door is very difficult to close and has no handle (see attached video). 2. The baby changing station is broken. Those on scooters or in wheelchairs will have difficulty getting into or out of the stall. My mother would have been trapped if I had not accompanied into the stall to assist. 3. The toilet paper holder is too low and too far back. Many disabled people many struggle to get to the roller. Further, there should be one on the other side of the toilet for those with amputations for ease of access. 4. The toilet is too low. There are ADA approved toilets at Lowe's that are around $500 for the toilet and installation. This will prevent customers from getting stuck on the toilet. 5. The sanitary napkin disposal bin is not affixed to the wall and is very dirty. Additionally, the store needs better staffing on weekends that correspond with the standard 1st and 15th payday. There is never enough staff during those time periods. Your store needs a direct line to you or your Geek Squad. Being on hold for 2 hours for your non-direct line before having the call dropped by your system is beyond unacceptable. If I could find somewhere in town with a better product when it comes to buying a computer in store, I'd go somewhere else.

Friendly service

Really I'm disappointed because they totally quit carrying CDs. And every time I go there I can't get an employee to help me. I might as well be a ghost because they act like they don't see me. They only concentrate on the computer geeks. It used to be a fun store but not anymore.

The geek squad people take care of me!