Best Buy Abilene

Attempting to call the local store and was told they no longer accept phone calls at any store world wide. FYI - you must go in store to speak to anyone local according to the phone rep in another area that has zero knowledge about here and product compatibility.

Just a heads up for people that might experience what we did but if an alarm goes off in one part of the store and you make eye contact with a worker, they will accuse you of setting off the alarm despite not being anywhere near where the alarm was set off and pointing them to where the alarm was sounding. (Which happened to be where a bunch of teens were btw.) And some time later, if you are trying to take care of a situation and get some information, the manager (assuming) will get real LOUD if you ask him anything. Basically talking to the entire store. God forbid I was trying to be reasonable and get any information at all. He was the most unhelpful person that could've been there as all he did was repeat himself over and over again despite me already acknowledging what he said, multiple times. If anything, he turned red with how loud he got at a minor and completely ignored the adult trying to handle the situation. I was polite, respectful, and asked reasonable questions and I took the answers that were given. He was so unprofessional, even the rep helping me was giving him a look. The rep that was helping me was wonderful and very professional despite her manager though!

Used Geek Squad. The guy in geeks quad was great. Very informative. I felt confident with him working in my laptop. Kudos to him. Geek squad at this location is severely understaffed and the scheduling system in place is horrible. The inability to contact the store is also a great reason to never use bestbuy again. The requirement to schedule a pickup for a repaired item is horrible. If there is any other way to deter folks from using Geek squad service, I am sure bestbuy will create it. Again the gentleman that handled my laptop repair was fantastic and the only bareable experience I have with Best Buy. Corporate policies in place are horrid.

DO NOT ORDER META GLASSES. They don't cover the package to be discreet. Literally has WAYFARER META ALL OVER IT. They make the package so easy to open, ANYBODY can open it. So from me ordering up until it was "delivered," someone stole my glasses. I tried reporting it, NOBODY would help me. They wouldn't refund my money because I didn't have glasses to return. They all said it's not their department and they can't help me. So I'm out $300+ and nobody can do a thing. Best Buy will say they do not have anything to do with it, but that's who I ordered it from and I expected them to take responsibility for it, because they could have prevented it with the discreet packaging. They simply made it easy for whoever took them.