Best Buy Abilene

Friendly staff and super helpful. Nothing over or beyond about the experience.

This was my second time visiting this Best Buy location, and unfortunately my experience was again disappointing. I was not greeted upon entering the store, and no one asked if I needed assistance, despite there being several employees standing together talking. I ultimately found the product I needed on my own with the help of ChatGPT. When I checked out, the cashier asked if I found everything okay, and I shared that I did ,on my own, with the help of ChatGPT. She giggled, but there was no acknowledgment or empathy regarding the lack of assistance in the store. I value good customer service, especially in a retail environment where guidance is often needed. I hope this location can improve customer engagement and attentiveness going forward.

Just had remote start installed and couldn’t be happier, technician was awesome! However, had a question after leaving and tried to call only to discover it’s nearly impossible to speak to the technician 😡 Your customer service sucks when trying to call; after nearly a half hour trying to talk to technician, during this time I talked to two different people who were useless and wanted to know my life history, so I finally hung up. Your lack of prompt communication with your customers doesn’t exist. I will share your lack of customer service with all I know and will not return to your store. If you respond, don’t waste my time, because you don’t have a valid excuse why your customer service sucks.

Stopped in to buy a TV. Met an employee in the aisle, said he would have someone there in a few minutes. 15 minutes later, no one to be found. Thanks, but no thanks. Ill take my money and business elsewhere.