Best Buy Abilene

This has been the worst tv buying experience dealing with the Abilene Bestbuy location. I purchased a 75" tv, sound bar and wall mounting on September 20. Delivery and mounting of tv was scheduled for September 28. The tv along with wall mount and sound bar came as scheduled. The tv was apparently defective and was taken back to the Abilene store leaving the wall mount and sound bar in my home. On October 1 after no communication from Bestbuy about a replacement I went to the store and was eventually able to speak with Joe, a "manager" who promised a call by end of day because he couldn't figure out what was going on as far as a replacement tv for the one I paid for that got brought back to his store. Today is October 4 and still no call from Joe. On October 3 a tv replacement was delivered and no mounting because another "manager" named Shai canceled the installation. Today I get a call from Bestbuy wanting to reschedule the delivery of my tv and sound bar. I repeatedly told the person I have the tv that was delivered yesterday and have always had the sound bar but I need the tv mounted. After she was not able to figure anything out she placed me on a very long hold and came back several minutes later. She said someone would be calling me. Long story short customer service is non existent when dealing with the 2 "managers" Joe and Shai at the Abilene location. Neither of them are professional in how they are dealing with an issue that is no fault of my own and neither take accountability for seeing this through to finish. There is no follow through. If I ever get everything resolved I will never shop at Bestbuy for any reason ever again.

⭐️ Very disappointing experience with Best Buy. My laptop shipment was marked as delivered, but I never received it. FedEx investigated the shipment and later confirmed that they were unable to locate the package. Despite having documentation from FedEx, Best Buy denied my request for a refund or replacement and directed me to contact law enforcement. I understand that shipping issues can happen, but I expected Best Buy to work with FedEx and help resolve the situation instead of leaving the customer responsible for a package they never received. I am asking Best Buy to review my case again and provide a fair resolution. I have all the documentation and can provide the case information privately.

Fine, not terrible

I made an appointment through Apple Care to get my iPhone battery replaced at the Best Buy in Abilene. According to Apple Care the replacement should be free and covered in whole by the plan. I showed up to get the services done and am told by Best Buy that it will be an additional $99 paid to them to get the battery replaced. I called Apple who said this was incorrect and that it should be covered in full. I was then put in touch with Best Buy customer service who basically just sent me in a huge circle and said I needed to go back to the store and talk to them myself because the phone people couldn’t do anything. Worthless customer service if you ask me. I wasted 1:40 on the phone to get literally nowhere except the Best Buy customer service telling me that I just need to go back to the store. I don’t even have words to explain how ridiculous this is.