How do I check product availability at the Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2677 reviews)
Hasia M
February 13, 2026
5 out of 5
Samsung rep was cool, the employees helped find what I needed.
sonido f
February 09, 2026
1 out of 5
customer service. They can never fix anything in here. They always say there is another problem no delivery problems any issues anything that happened? They don’t know anything. They don’t know how to fix it. You buy something that said by Monday and the comes of the 16th or the 28th 10 or 15 days after that don’t buy anything in here.
Don’t buy here
Response from Best Buy
February 09, 2026
Hi,
Thanks for your review. We get your frustration with your order being delayed and not getting the help you needed. We're happy to take a look into the matter for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 115057 in your message to us.
X: https://bby.me/dn0haj
Facebook: https://bby.me/e1inub
Instagram: https://bby.me/iee23o
Jose S
February 06, 2026
5 out of 5
Love this service here!
Greg H
February 02, 2026
5 out of 5
If you are shopping for a TV, they have very helpful and knowledgeable people to give you the best TV to buy.