How do I check product availability at the Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2695 reviews)
Good R
April 08, 2026
5 out of 5
I had exceptional service from the Geek Squad rep Aashrif along with Jacob at the front desk. I would like to commend the store manager Zack for keeping me a happy customer. I had a minor issue with a purchase that was promptly and fairly addressed. In the day of online retailers, I am glad there are still some actual physical stores that can give good customer service.
Will be back for sure.
Sandra C
April 06, 2026
5 out of 5
Franco was very helpful and patient with me on April 1, 2026. I was in a hurry he knew what I was asking for and needed for my laptop. Thank you, Franco keep shining we see your shine. ❤️
Kelly A
April 01, 2026
5 out of 5
Fantastic customer service
Brandon T
March 28, 2026
1 out of 5
Store undercut me a PS5 pro that I purchased online. Once I came to the store they no longer had inventory and couldn’t fulfill my order. Eva the store manager refused to accept accountability and held up my $750 for 3+ days. She was an incredibly rude person. I would never ever recommend anyone use online option at this store. I will never come to this store again. Terrible experience stay away
Response from Best Buy
March 28, 2026
Hello Brandon,
Thank you for your review. We're sorry to learn you were unable to pick up your order as expected, and the service you received wasn't as positive as we would want.
While our store associates have no control over the amount of time it takes for funds to return to you, we would love the opportunity to gather the details, and formally document your feedback.
Feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport and be sure to include your Google review 135912.