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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Allen
How do I check product availability at the Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2584 reviews)
Clifton Y
August 21, 2025
5 out of 5
Connor has restored my faith in customer service! He was very knowledgeable of the products I inquired about. My wife and I came in for one product and he suggested that we try something else. Based on his thoughts and knowledge, we decided to give it a try. We are very pleased with our purchase and appreciate his awesome service.
Austin S
August 21, 2025
5 out of 5
Adil did an amazing job helping with my new appliances! He was so knowledgeable and friendly, this is the Best Buy to be at!
David F
August 14, 2025
2 out of 5
Not what they used to be. Minimum inventory in stock means if you want to look first instead of ordering online, not going to happen. Staff is pretty unaware of how to find things and really has little knowledge of what they sell.
Abigail A
August 13, 2025
5 out of 5
Nehemiah at the GeekSquad help desk did an amazing job of balancing a busy schedule and walk-ins so no one was left waiting too long. With an appointment, I was in the store for less than thirty minutes—a personal record for anything tech related!
Nehemiah clearly explained the repair process and answered my questions in detail. She made a stressful problem into an easy drop-off experience, so this 5-star review is all hers. I’m impressed by Nehemiah’s customer service skills and I am confident that the team here will do their best to fix my old MacBook.