Best Buy Allen

Zach helped me out! Thank you for all your patience in helping me figure this out 💝

Be warned, return policy is only 15 days. It took we over a month to figure out the glitchy Google Nest speakers I purchased were notorious for not pairing correctly. The extremely rude manager felt very comfortable taking to me like a child as she explained I should have bought the extended warranty. She also pointed out I could send back to Google! Lol!

Bought two Google Nest speakers. Tried and tried to pair them. It was difficult, but eventually I got them paired. A few weeks later they stopped pairing. I repaired and they worked for a week or two and unpaired. Went online and found they are glitchy. Many, many people having the same issue. Decided to keep one, but return the other. Return policy is 15 days. After explaining the situation to the customer service representative and then again to a manager I was told I should have bought the warranty. I explained that the product didn’t break as it was always broken and I shouldn’t have to buy the warranty (huge ripoff and profit center) to return a defective product. She then suggested I return to Google…that sounds impossible and probably is. The manager got ruder and ruder and acted like there was nothing she could do. I asked for her name (it was on her name tag behind her hair). She refused to give it to me. And 15 days? They should make you sign an acknowledgment with such a weak return policy. Needless to say, this is my last trip to Best Buy in Allen.

Nice.