Best Buy Allen

Buen servicio pero poco personal

Service was helpful. But wrong price. Ugghhhh

This has been one of the worst customer service experiences I've had with a major retailer. My TV was scheduled for delivery, but the delivery time passed and it never arrived because it wasn't loaded onto the truck. Not once did Best Buy contact me to tell me about nor explain the delay or provide an update. Instead, I had to repeatedly contact Best Buy myself just to find out where my order was and what was happening. After being promised a new delivery date, I was told again that the TV wasn't available for delivery. I again found this out when I received none of the promised communication prior to the delivery and had to call them and spend way over an hour on the phone. At this point, no one seems able to tell me where my TV is or when I will actually receive it. When a customer spends this much money, they deserve honest communication and proactive updates—not broken promises and silence. The lack of accountability, poor communication, and failure to follow through on repeated delivery commitments are unacceptable. I expected far better from Best Buy. Update: since I have been unable to contact the store (they have no direct phone lines to call) I went to the store where I purchased it and the manager said that her screen says there are no more available anywhere. So it appears to me that BB sold a TV that they don't even have available. The one that is similar is double the price of the one that I ordered. Is this bait and switch in action??

Best Buy have really improved their processes for picking up items or returning them. Now just takes a few minutes to pick something up or do a return.