Best Buy Allen

I ordered a TV with post dated here during thanksgiving , suddenly they say it is out of stock . I ask them for honor me another model with same price which is only $200 more , but they refuse and say cancel this order take back your money. Poor customer service and worst experience discussing with their manager. I don’t recommend this store and their manager.

Collin and adil went above and beyond and we have been returning customers for a while now Amazing service from these gentleman

Awesome guy from Geek squad helped us today. He was so calm helping 3 at one time.

The following was my experience at Best Buy purchase on 4/5/2025: 1. The store was supposed to open at 10 am. I reached the car park at 9.45 am and waited but the gates were opened at 10.05 am 2. The staff including the store manager lacked courtesy. This word did not exist in their dictionary. 3. I am a handicapped 73 years old man. I requested a motorized chair to browse their gigantic store. The store manager said they don't have it. On inquiring the reason she said "this is optional. We are not mandated to have it". She pointed out to a manual wheelchair that was very shoddy and I was not able to operate it. There were at least four customer service agents observing me scrambling with the wheelchair but none of them offered help. 4. I had no other option and I showed the item that I was looking for on my cell phone and a person brought it and took me to the register. This individual on the register again had no courtesy. He looked extremely tired and kept yawning while serving me. I asked him whether or not he had his morning coffee? "I don't drink coffee" Then you probably did not have enough sleep. No apologies on his behalf. My overall experience was extremely disappointing. I expected that at least store manager will show some courtesy. 4/8/2025 8.36 pm update The BestBuy has not contacted me regarding the above incidence. I would like them to contact me immediately. I am not able to connect with Best Buy via social media.