Best Buy Allen

I bought a Dell OptiPlex 7020 MFF Mini PC 7000 Micro Form Factor Business Desktop Computer several years ago from Best Buy. It’s time for me to upgrade to Windows 11 so made an attempt and learn that my computer has to be upgraded to accomplish the upgrade. Called the Geek Squad on 3/21/25 and talked to two different individuals and after sharing my desktop was advised that I would need a new processor and some changes to the BIOS. The technician scheduled an appointment for 3/22/25 at 10:20 AM the Best Buy on Stacy Road in Allen. Texas. So I’m at the Stacy Road location at the appointed date and time and the young person at the Geek Squad desk had me wait for ten minutes. And once he finally got around to talking to me he decided to power up my computer and login. However, he didn’t have a cable to connect his monitor into my computer so as to login. Can you imagine a Best Buy store that doesn’t have computer monitor cable so as to power up a computer that was sold to me a few years back? In any event, after going back to the back several times he comes back and says that my computer could not be upgraded and I would have to buy a new one. I asked if I could speak to a manager. Manager comes out and the manager immediately starts questioning me about the computer. “Did I get an appointment?” I said yes and I advised that it was on my text messages. “Then where did I buy the computer?” I said at Best Buy. The tag is on the back. Then finally “did I make the appointment at the local Best Buy store in Allen”? I said, for the second time, that I called on Friday 3/21/25 and the technician made an appointment for me. I was treated with disrespect and the manager was intent on confrontation and putting words in my mouth. I have never been treated with such contempt. I have three smart TVs in my house and a sound bar that I bought from the Allen store. And a Samsung refrigerator and an LG washer & dryer. But no more. I have had it with the cavalier attitude and hateful attitudes.

I have bought thousands of dollars throughout the years from Best Buy. I had 1,000 dollars worth of car audio installed. The radio that was also installed went out after 5 months. Made a appointment and drove 2 hours. The radio tech pushes buttons on radio and said radio went out. He never checked wires or anything else to make sure. I had to talk to customer service and then the manager. They would not stand by the radio in this short of time and I then said since your not offering any customer service at all I could buy another radio and have installed. Manager said installer don’t have time have to come back some other time. Best Buy has gone to shit and lost a valuable customer and will never buy a damn thing from them again.

Manager

The customer service was very disrespectful and not willing to genuinely help at all, specially general manager Ava or Eva labeled us as being “rude” as if she did her job right. It was very clear that like nobody knew what they were supposed to do. We were just there to return something we bought to get OUR MONEY back, sorry if we were being “rude” because at the end of the day if anyone was in our shoes they would definitely get frustrated unless they are some cowards, like the workers who were there today during 4:45 to 5:30pm. This is total bullshit, none of the workers showed integrity to their job! NOBODY KNOWS WHAT THEY ARE SUPPOSED TO DO, it shows the lack of training . I’m truly very disappointed because I didn’t have any issues like these in the past when I came to this store, this does not look like a great future for this store. It would have been nice if we got the help we wanted by them doing their part of their job without them just complaining about our attitude due to their actions. It takes a very little to be kind, helpful, and to show integrity to your job.