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Best Buy Allen
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Allen
How do I check product availability at the Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2485 reviews)
Catrina K
March 02, 2025
1 out of 5
Grabbed a hold of a geek squad member walking past me and I asked him a simple question regarding trying to test it to charge, he said he did not know if cable was available and to ask the other geek squad member. Went back in line and I Was in line for a long time and then another person that came and cut in front of me received service right away and a greeting right away. And when I finally received service he decided to cut from my time to greet the other two people in line and find out what they needed.
Response from Best Buy
March 02, 2025
Good Afternoon, Catrina,
We absolutely understand how you are feeling after not receiving the assistance you needed when you reached out for help. We would love to connect with you and be able to review these concerns in depth. Please feel free to privately message our team via social media, so we can partner you with a specialist. Make sure you include your Google review in your message: #64881577.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Jessica M
February 25, 2025
1 out of 5
worst customer service
They sold me for 59$ camera I asked to set up that camera on my phone they charged me 50$ for that
Amir who works there basically handed me the phone i did everything myself
Then I asked general manager for refund
I said watch the camera on you store see I did everything myself
Then she doesn't give me that camera that I wested my time plus it's already open why don't you just give it to me no
She said I rather west best buy camera then give it to you it was weird
She says I will refund but I give you new one
I wested my time there
It doesn't count
Nothing counts
Apparently they don't know what's customer service means
Response from Best Buy
February 25, 2025
Hello Jessica Munich,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64854626. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64854626
Thanks,
^Ezra
Mila W
February 25, 2025
1 out of 5
I bought a camera they charge me 50$ to set up the 59 $ camera took my hour my time I did all myself
The guy name was Amir the general manager was so rude
Returned that camera and gave me the new one
I said you can go and watch the camera I did all myself
She said no I returned you camera
I wested so much time there
They don't care
They don't have idea about customer service
Response from Best Buy
February 25, 2025
Good Evening, Mila,
We absolutely understand how you are feeling after not getting the assistance you needed when you reached out regarding the setup of your camera. We would love to review this further with you. Please feel free to send our team a private message via social media, so we can help. Make sure you include your Google review in your message: #64853763.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Adam W
February 24, 2025
5 out of 5
All the employees were very friendly and knowledgeable about helping me with my tech needs. Any question I had I'd have another employee immediately come to my help. Good job guys.