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Best Buy Allen
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Allen
How do I check product availability at the Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2436 reviews)
Brooke O
December 02, 2024
4 out of 5
having an issue with my #Warranty regarding a laptop fix. They were very helpful by referring me to a local that does good work.
Erwin M
November 30, 2024
1 out of 5
Called the phone number listed for the Allen branch on bestbuy.com website. Took 20 minutes to finally reach a human. Come to find out that he is not at the branch. Why list a phone number for the branch buy calls are answered elsewhere. Anyhow, I had a question regarding an open box computer I was interested in. It was a Black Friday price. Looks like I won’t be getting the computer since the local branch hung up on me after I was transferred. Very frustrating. You’d think best buy would use all resources to make a sale. Maybe they don’t want to make a sale. Who knows. Again very frustrating experience. Now I may or may not get a follow up regarding this review but if I do it’s more likely a pre-generated response regarding my type of complaint. I will be asked to reach out to them using fakebook however I don’t do social media platforms. Yes, there are still people who use phones and out of social media. This experience makes it easier to eliminate bestbuy when looking into buying items I can also buy at Costco or other competitors.
Response from Best Buy
November 30, 2024
Hi there, Erwin,
Thank you for taking the time to leave a review. We know it's frustrating not to be able to reach a store, so we can understand the frustration. All of our phone support teams are located at our national call center and are able to assist you as a store employee would. They have access to the same systems and information as the store staff. Our website also has up to date information on our stock amounts and pricing, as long as you make sure to put your local store zip code in so that it collects the correct data for you.
If you ever do decide to get on social media, our team would be happy to assist you. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64496488” when reaching out on social media.
Regards,
^Meghan
10ec A
November 27, 2024
1 out of 5
Purchased ‘open box, excellent’ and received no power cord but had tape on box stating it had been certified as in good condition. Not a detail oriented bunch.
Response from Best Buy
November 27, 2024
Hi, 10ec,
We share your disappointment and can understand that this is not what you expected to receive. Therefore, we'd like to look into this further. Please send a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64484707 so that we can link it with your post.
Thanks,
^Tina
Kim B
November 26, 2024
1 out of 5
Went there to get an iPad with Verizon. After dealing with a young man with a bad attitude I decided to cancel. I left the store. Now Verizon telling me I’m responsible for the line. Cancel my service BEST BUY‼️
Response from Best Buy
November 26, 2024
Hello, Kim,
Thank you for taking the time to reach out to us on Google with a review. It is our mission to ensure that any connected device you wish to purchase provides a pleasant and easy experience. I completely understand where you're coming from, and in a similar situation, I would also be reaching out for support. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64478271 in your message.
You can find us on social media here: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
We look forward to hearing from you.
Sincerely,
^Ryan