Shawna B
December 13, 2025
Was sold a 65” TV that was told was brand new. Took it home to set up and was missing plastic wrap and instruction manual AND someone had already registered it. So they sold me a pre owned tv at a brand new price. Called them to rectify the situation and they expected me, single woman, to load this 65” tv back up and bring it back to the store in order for me to get an “open box” price.
Response from Best Buy
December 13, 2025
Hello, Shawna,
Thank you for reaching out to us. It saddens us to hear that your recent experience with purchasing a 65-Inch TV with us was not a positive one. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #87496" when reaching out on social.
I recently purchased a TV from Best Buy and was thoroughly impressed with the professionalism and expertise of the team. Manager Tyson and sales associates Gage and Ashir provided exceptional guidance, added valuable insight beyond my own research, and treated me with outstanding courtesy throughout the process. Excellent service from beginning to end—highly recommend this team.
Chefyummi D
December 08, 2025
Nice size, usually got everything you want
I like this best buy it's nice inside and the people are nice