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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Allen
How do I check product availability at the Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2648 reviews)
Christi B
December 21, 2025
5 out of 5
Amazing service and the staff helped me choose the product I needed for gaming.
Cameron B
December 20, 2025
1 out of 5
I would give 0 stars if I could. I called for an issue with my order and spoke with a man who was extremely rude and unhelpful. He continuously spoke over me, was extremely condescending, and when I asked to speak to his manager or supervisor he refused. When I asked to speak to another worker he also refused and told me to hang up and call again to be connect with someone else. When I called again I was connected with him for another time and he was again extremely rude. I have never spoken with someone so unwilling to help and I have already filed a report on the interaction. Best Buy get better people to work for you. He should not work with customers, he has the worst attitude possible.
fred b
December 19, 2025
5 out of 5
Paraíso de eletrônicos.
Shawna B
December 13, 2025
1 out of 5
Was sold a 65” TV that was told was brand new. Took it home to set up and was missing plastic wrap and instruction manual AND someone had already registered it. So they sold me a pre owned tv at a brand new price. Called them to rectify the situation and they expected me, single woman, to load this 65” tv back up and bring it back to the store in order for me to get an “open box” price.
Response from Best Buy
December 13, 2025
Hello, Shawna,
Thank you for reaching out to us. It saddens us to hear that your recent experience with purchasing a 65-Inch TV with us was not a positive one. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #87496" when reaching out on social.