Best Buy Allen

Review Title: Customers Deserve Better — TotalTech Is Not Worth It I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong. Unfortunately, when my Samsung refrigerator failed, Best Buy and Samsung both pushed repairs out more than a week — while I had no working fridge and no food at home. I hired a licensed technician myself for $89 because TotalTech would have charged far more and still couldn’t get to me in time. I asked Best Buy for reimbursement of the $89 service fee and a small amount toward the food spoilage. They denied everything. This experience showed me that TotalTech doesn’t offer the support customers are led to believe it does. Worse, after years of loyalty, Best Buy couldn’t offer even the smallest gesture of goodwill. Other retailers — including Home Depot — offer 5-year Allstate protection plans for around $225 that actually cover everything, are honored without a fight, and consistently support veterans. My experience showed Best Buy does not. I’ve canceled my TotalTech membership and will not be returning. I’m sharing this so other customers can make informed decisions before spending their money.

That is amazing store and customer support is excellent

I have been a customer of Best Buy for many years. Today reminded me why I can continue to give them my business. Not only did I find a great price on a microwave that I have shopped at no less than five different stores for looking for a certain feature, but the customer service was outstanding. Wes was never rude or impatient as I asked many questions. He looked up features and went to see what he could do for me through the company to get fastest delivery. He then offered and carried it all the way out to my car.

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