Best Buy Allen

What a horrible experience , looked on line spotted a laptop Lenovono Ideapad Abyss it showed they have 2 in stock walked to the customer counter asked the sales rep he keyed in and literally in 15 seconds informed it’s not available and it’s an old machine which is worthless mind you I only needed it for light office work, emails and other minor entries , anyways I walk over to the display section found the exact machine available went back to a different employee who confirmed it’s available and brought it out I paid and transactions done . Obviously now I had to go and ask the employee who told me it’s not available while I am asking him what happened a female jumped in and introduced herself as a manager and abruptly cut my conversation off and stated that i should have approached her or ask for a manager who’s adult and raise my concern , makes no sense she wasn’t the one who informed me of the product not in stock . Super rude very agressive and totally unprofessional. The employee involved immediately walked off no apologies no remorse . They both need to be reprimanded or maybe fired . Only employee that helped was Aaron promote him very nice and very helpful . Now let’s go to second part another another employee from the phone section approached me trying to sell a cell phone plan which I was very much interested in I told him once I get done with this transaction I will come over and maybe buy a new phone when all the conversation was over between me and manager I told her well you just lost a sale the employee from phone section said out loud I wasn’t going to sell you a phone anyways . Unbelievable the entire crew is acting like a brotherhood. Best Buy take action I don’t expect anything done because if these employees treated me like this then chances are every one is getting treated like crap and upper management DOES NOT CARE . Good luck with some more store closings like in the past .

Updating review since they want me to do more work to talk to them instead of addressing the porblems I would rather everyone have this information available for any future law suits or to keep them from dealing with companies that don't care about there customers. If you call any best buy store you will be greeted by an AI that apologizes immediately because it is still learning *shakes head* FILLED with confidence at this point. Ask to talk to an associate at the store. Had to repeat this to AI multiple times for it to begin searching for inventory. Finally to got it to connect me to a real person. That person said they were at the store in Allen. I asked about inventory on a specific item and he put me on hold to look. He came back to say he is not sure and I would have to go to the store. I asked again if he was the store and was told yes. Then I asked why he couldn't physically check for me because is part of Allen's "online sales team" and there is no way to talk to anybody at the store anymore. I couldn't believe the response and I told him thank you for the last time. I am calling in the middle of a work day for my disabled sister who is in Allen and can't make the call herself. My good deed left me frustrated and angry with how much companies only care about the bottom line and have killed all of customer service. PS. Tip for anyone doing returns through the phone you can often get these AIs to give you full refunds and coupons. Plenty of tutorials out there. Original review: I can't call the store directly for inventory and the AI you have to talk to doesn't know. My disabled sister wanted to check if they have something before she has to get her wheelchair out and pay for a ride there just to see if they have something. Best Buy has been terrible to me and my family the last month. I am done with them

When I walked into the store, I felt disorganized appliances are sitting on the floor, and one guy was mounting TVs on the wall. I immediately walked out from the store and ahead to Plano store to purchase 75" LG TV. That is why 1st impression is very important! I hope store is better now? I have not been to this store for months. I might stop by one day to see if changes made?

I had exceptional service from the Geek Squad rep Aashrif along with Jacob at the front desk. I would like to commend the store manager Zack for keeping me a happy customer. I had a minor issue with a purchase that was promptly and fairly addressed. In the day of online retailers, I am glad there are still some actual physical stores that can give good customer service. Will be back for sure.