Best Buy Allen

Awesome.service

TERRIBLE ATT SERVICE. I went to fix an issues I had with services I connect at ATT in Best Buy. The 2 representatives acted extremely clueless and the lady had a I don’t care attitude. I’ve never experienced such HORRIBLE customer service in my life

Great service! Friendly staff

What a horrible experience , looked on line spotted a laptop Lenovono Ideapad Abyss it showed they have 2 in stock walked to the customer counter asked the sales rep he keyed in and literally in 15 seconds informed it’s not available and it’s an old machine which is worthless mind you I only needed it for light office work, emails and other minor entries , anyways I walk over to the display section found the exact machine available went back to a different employee who confirmed it’s available and brought it out I paid and transactions done . Obviously now I had to go and ask the employee who told me it’s not available while I am asking him what happened a female jumped in and introduced herself as a manager and abruptly cut my conversation off and stated that i should have approached her or ask for a manager who’s adult and raise my concern , makes no sense she wasn’t the one who informed me of the product not in stock . Super rude very agressive and totally unprofessional. The employee involved immediately walked off no apologies no remorse . They both need to be reprimanded or maybe fired . Only employee that helped was Aaron promote him very nice and very helpful . Now let’s go to second part another another employee from the phone section approached me trying to sell a cell phone plan which I was very much interested in I told him once I get done with this transaction I will come over and maybe buy a new phone when all the conversation was over between me and manager I told her well you just lost a sale the employee from phone section said out loud I wasn’t going to sell you a phone anyways . Unbelievable the entire crew is acting like a brotherhood. Best Buy take action I don’t expect anything done because if these employees treated me like this then chances are every one is getting treated like crap and upper management DOES NOT CARE . Good luck with some more store closings like in the past .