Best Buy Allen

I had a very disappointing experience at the Best Buy Allen store while purchasing two Apple Watches as gifts for my parents on Father's day. Before making the purchase, I brought in two older Apple Watches to ask about their trade-in value. A customer service associate carefully inspected both watches, entered the serial numbers into the system, and told me they were each worth $50 for trade-in. Based on that information, my parents happily picked out the colors they wanted, and we decided to complete the purchase at this store. When we returned to Customer Service to process the trade-in, we were helped by a manager named Tommy Le. Right from the beginning, his attitude felt a bit unfriendly. He abruptly told me to remove the watches from Find My before he could continue. As a customer, I wasn't familiar with the trade-in process, so I simply followed his instructions, unpaired and removed both watches from the phones. However, Tommy suddenly told me that both watches had scratches and that, because we didn't bring the charging cables, the trade-in value would only be around $15 each. I was confused because we had just been quoted $50 per watch literally 20 mins ago. When I asked why the quote was completely different, Tommy insisted the scratches are deep enough that he couldn't offer any higher. I said I wish you've told me that before everything is removed or your coworker mentioned those. He insisted that his communication had been clear and made no effort to acknowledge the inconsistency or apologize for the confusion. When I asked to speak to the previous associate, he told me she was on break and that if I wanted to speak with her, I could wait about 20 minutes until she returned. When I asked to speak to supervisor, He said he is the one in charge on that day and had the final authority on the trade-in value. What disappointed me most was not even the lower trade-in offer—it was the lack of professionalism and customer service. There was no apology for the conflicting information, no attempt to explain the discrepancy, and no effort to offer a reasonable solution after we had already spent time choosing our watches based on the original quote. In the end, we left and went to the Best Buy Plano store. They inspected the exact same watches, provided the $50 trade-in value for each straightly, and we completed the purchase of both Apple Watches in less than 30 minutes without any issues. Just sharing - pick the BB store wisely.

HUY and Natali has a great personality and on the job training skills. I would like the corporate office and regional management to acknowledge Huy and Natali

I wish put 0 star I bought a new microphone DJI MIC ... online for $79 and went to pick it up and saw that they delivered a used one as new. Please be careful and do not trust this store. I had to buy a new one and return the online order and it took a lot of my time. I am going to save time by buying online. Please see the picture.

很好，停车场够大