Good place to get all your electronics
This place reminds me why I stopped shopping at Best Buy. I took my phone in for a screen replacement. Was told it would take 2hrs. 3 1/2 hours later my phone is finally done. I get my phone back and it is completely wiped for absolutely no reason...A screen replacement does not require a phone to be completely wiped. The representatives for Geek Squad would continually go blind a black curtain leaving no one at the counter. Even when you did get someone to help, the looked like the didn't want to be there.
Response from Best Buy
October 09, 2026
Good Evening,
We definitely understand how you are feeling after your device was erased following a screen replacement. We would be happy to review this further with you. Please feel free to send us a private message on social media, so we can partner you with a specialist. Make sure that your message includes your Google review case ID: #232878.
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bummy customer service — go to the Frisco location instead
I purchased a Samsung refrigerator listed as Open-Box 'Excellent' condition, which I examined in store with no dins or dents. Bestbuy policy guarantees has no physical flaws for open box excellent appliances. The warehouse sent out a severely dented unit that never should have been classified as Excellent, so it was sent back with the delivery team. A waste of my time and would never buy from this store again.