Best Buy Allen

I ordered a TV with post dated here during thanksgiving , suddenly they say it is out of stock . I ask them for honor me another model with same price which is only $200 more , but they refuse and say cancel this order take back your money. Poor customer service and worst experience discussing with their lady manager. I don’t recommend this store and their lady manager.

Collin and adil went above and beyond and we have been returning customers for a while now Amazing service from these gentleman

Awesome guy from Geek squad helped us today. He was so calm helping 3 at one time.

The following was my experience at Best Buy purchase on 4/5/2025: 1. The store was supposed to open at 10 am. I reached the car park at 9.45 am and waited but the gates were opened at 10.05 am 2. The staff including the store manager lacked courtesy. This word did not exist in their dictionary. 3. I am a handicapped 73 years old man. I requested a motorized chair to browse their gigantic store. The store manager said they don't have it. On inquiring the reason she said "this is optional. We are not mandated to have it". She pointed out to a manual wheelchair that was very shoddy and I was not able to operate it. There were at least four customer service agents observing me scrambling with the wheelchair but none of them offered help. 4. I had no other option and I showed the item that I was looking for on my cell phone and a person brought it and took me to the register. This individual on the register again had no courtesy. He looked extremely tired and kept yawning while serving me. I asked him whether or not he had his morning coffee? "I don't drink coffee" Then you probably did not have enough sleep. No apologies on his behalf. My overall experience was extremely disappointing. I expected that at least store manager will show some courtesy. 4/8/2025 8.36 pm update The BestBuy has not contacted me regarding the above incidence. I would like them to contact me immediately. I am not able to connect with Best Buy via social media. 4/13/2025 update I received the following message from the store manager on 4/10/2025: Mr. Rifat Naghmi I am sorry to hear about your dissatisfaction during your last visit to Best Buy in Allen. I will definitely look into the wheelchair and see if there are other options for us. In regards to your sales person, I will make sure that they are aware of how they were perceived during your visit. Please feel free to reach out if there is anything we can do to gain your business in the future. Eva Idels General Manager | Best Buy #1780 190 E. Stacy Rd Bldg3000| Allen, TX 75002 My response on 4/10/2025 Hi Eva Good evening Thanks for your email. First off, I would like to make sure are you the one whom I was referred to by one of your staff regarding the motorized wheelchair and you told me in a very discourteous way that you are not mandated to have a motorized wheelchair? If I am guessing right, I was greatly offended by your encounter and I noticed that you quickly stepped away from the scene. This is highly disrespectful if this is the kind of courtesy you show to your customers as a manager. I can clearly see how your behavior reflects in your other employees where none of them assisted me when I was not able to operate the manual wheelchair. Additionally, your sales person served me yawning in succession. Honestly, with the language used in your email I don't think Best Buy is genuinely concerned for this event. The language that I see in your email is "I am sorry" instead of "I apologize" and "making aware of how the sales person was perceived" instead of reprimanding him. If you want to make things right, as a courtesy, I would like you to issue me a full credit on the item that I purchased on that day ($234.00). Additionally, I would like you to assure me that moving forward Best Buy would provide better customer service training to ensure that staff are respectful and helpful. Thank you and I'm looking forward to hearing from you. I haven't received any response as of today (4/13/2025). Again, I would like to mention to Best Buy management that I am not a social media person and if you would like to communicate with me my email is the best route that you have on file. Thank you.