How do I check product availability at the Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2469 reviews)
Isabelle
January 20, 2025
1 out of 5
Had car radio installed on one of our secondary cars. Didn’t drive it for over a month since it’s one of 4 cars. Ones I drove the radio kept turning off, going completely black and back on again. Made an appointment for installer to look at it he said he didn’t find anything and to send it into the manufacturer. Manager tells me to buy another radio while this one is getting sent off. I did. I was soposto be notified when the old one was done and nothing. Had to contact Best Buy again to see progress. Now I’m 2 radios in and 4 appointments later and this new manager tells us that we’re not gonna get our refund from the first radio because Sony wants to refurbish it and give it back to me. And won’t refund because it’s passed 60 days. And ones they are done refurbishing the first radio the second one they made me buy will be out of return also! So yeah not happy I had to put that much money upfront for faulty product! And no one knows what they’re doing! If they told me I was never gonna get my refund for the first one I wouldn’t have bought the second one and wasted my time and the installers time! Oh and we pay a yearly fee for this!
Response from Best Buy
January 20, 2025
Hello, Isabelle,
Thank you for your feedback on Google my Business. having radio issues after a radio was installed is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64711090", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Dj M
January 18, 2025
1 out of 5
Drove 40 minutes here to buy a corsair commander. Only 1 in stock. Package was so deformed it obviously was left outside in the rain. So they leave it on the shelf. Won't be back
Response from Best Buy
January 18, 2025
Hi there,
Thank you for taking the time to share this review here, although we hate to hear the item you were looking for was in poor condition. We would be happy to ensure your experience is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64703850. We look forward to hearing from you!
Regards,
^Katie
jen i
January 16, 2025
4 out of 5
Good selection of parts and electronics. The store is always clean and well organized. I've never had any problems getting knowledgeable assistance.
Molly K
January 15, 2025
1 out of 5
I needed to make a return with my receipt and within best buy's return guidelines. They wouldn't take it back and said I had had to drive to another location. Avoid best buy. Especially the location Allen off of Stacy rd
Response from Best Buy
January 16, 2025
Hi, Molly,
Thank you for taking the time to leave a review here on Google. I can certainly understand expecting your local Best Buy to process your return. We would be happy to look into this closer and assist.
To get started, please reach out to us via social media on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64683558” when reaching out on social media.
Regards,
^Ravi