Sorta V
September 18, 2025
We brought Insignia freezer online on Aug 28, 2025 and picked it up from Best Buy Amarillo on Sep 2, 2025. We drove 2 hours from Tucumcari to Amarillo to pick it up and the box looked ok. When we opened the box the next day, we found out there was a big dent underneath the freezer. We reported this to Nawaz Best Buy CS and sent the photos but there was no solution nor compensation, apart from he was asking us to return the freezer which means we had to drive 4 hours in total. There was no flexibility even to have it shipped back, etc. I tried to send email to Best Buy Amarillo management contacts listed online, however no one responded. Today it marked the 15 days since we brought the freezer, I must say the whole experience quite disappointing and make me feel frustrated.
Zero customer service or sales floor people. I went to look for a new laptop and the only employee in the area was sitting at a counter playing on his phone. In more than a half an hour on the sales floor, exactly zero people asked me if they could help. The first word from any best buy employee was the security person at the exit. For a chain that is struggling with competition against online retailers, it would sure make sense to pay a little attention to people who walk through the door. I'm ording my laptop online tonight. Not from Best Buy!
Response from Best Buy
September 10, 2025
Hi Marc,
Thanks for sharing this review with us here. We're concerned to hear about this experience and that the service in our store was lacking. If you'd like to share any additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/qsb9kz), Twitter/X (https://bby.me/g61le0), or Instagram (https://bby.me/wdmla6). Please also include the Google Review reference number #41689.
To difficult to get a person on the phone physically at this store to check if they have something in store... so I called a different store they had what I needed so I went there.
Winchester D
September 06, 2025
The staff are always willing to help which is so refreshing