Best Buy Amarillo

Staff is nice…..in a rude way.

After a very unfortunate situation with the Lubbock Best Buy, I was very unhappy with the company (you can read my other review if wanted). After getting in contact with the Amarillo Best Buy/geek squad, I can say that the Lubbock location should take a page out of Amarillo’s book! The Geek Squad not only was knowledgeable in what they were doing and the process behind it. They also knew how to handle it from previous support experiences. They worked as a team with their technicians and manager to ensure my problem got solved in a timely manner, and even contacted Apple and worked with them to get some issues resolved! I felt as my problem was listened to and I was not just pushed aside to get to more customers like the other location - not only that but I saw them help and get through a long line of customers in the time we were waiting for Apple support, unlike the other location where I spent more time there and only saw 1-2 customer get handled. The staff here has always been helpful, and I will recommend going here! Martin (I believe I spelled it right) did an amazing job, and his employees also did a great job, both with expertise and friendliness!

They managed to get my problem with the printer fixed by remotely connecting with my laptop, but they messed up my documents on there. BIG TIME! Some that I must have changed from PDFs to Word documents (a few years ago) were changed back to PDFs. I never use PDF. AND I never ever use One Drive. I took that app completely off my laptop, or so I thought, but when I got on my laptop later after the printer was hooked up, all of my documents were now in One Drive. I don't know how they did that, and I'm having a horrible time getting all of this fixed. I'm a writer and having my documents messed up like this is taking unnecessary time out of my work and causing me a lot of anguish. Bottom line, use extreme caution letting Best Buy techs have access to you computer, and make sure everything important is backed up on a thumb drive. I doubt I will ever use them again. Walmart would've probably done a better job than this. :( :( :(

I’ve been helped a couple times now by Marisa and she has went above and beyond to help me! She is always extremely friendly and enjoyable to work with!