Frequently Asked Questions About Best Buy Amarillo
How do I check product availability at the Amarillo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amarillo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amarillo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amarillo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3298 reviews)
Garath R
August 20, 2025
1 out of 5
Went to get a cellphone cover for my phone found a cover I liked even though there’s not big selection. The cover fit my phone they told me it was a display and it’s not for sale the employee was rude. Definitely won’t go back.
Response from Best Buy
August 20, 2025
Hello.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/kex5ih), Twitter/X (https://bby.me/h00iin), or Instagram (https://bby.me/8xc8h3). When you message us, please include your Google Review number 32297.
Best,
^Allison
Michael E
August 09, 2025
5 out of 5
Great customer service
Michelle A
August 08, 2025
5 out of 5
Shout out to Spencer at the Geek Squad counter at Best Buy! Spencer is extremely knowledgeable and has excellent customer service skills! He troubleshooted my son’s cell phone and found the problem AND solution within no time! Thank you Spencer for a positive experience and for your passion for what you do!
TJ B
August 07, 2025
3 out of 5
Couldn't fix my problem hi price computer an it didn't last a year Walmart has done me better
Response from Best Buy
August 08, 2025
Good Morning, TJ.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#26025" for reference. You can find us here:
Twitter(X):
https://bby.me/b6qpc0
Facebook:
https://bby.me/wpeyci
Instagram:
https://bby.me/cqtrjp
Kind Regards,
^Trey