Best Buy Amarillo

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Recently bought a refurbished ROG Ally X from the amarillo best buy store #218, took it home and found out the volume buttons were broke, $710 purchase btw. So we took it back to the same store location to the Geek Squad only to be told that the volume buttons were in fact broken and that we had to exchange it for a brand new one for $800. Paid the $150 difference, which is SUPPOSED to come with a free 3 month xbox game pass. Best buy had the free 3 month pass listed and advertised on there ROG Ally X posters, which was false advertising, brought it up with a dude named TYLER who was not helpful AT ALL. Basically told us he could do nothing for us with an attitude even though we showed him the poster that advertised that 3 month game pass. Very unprofessional and rude considering we just bought an over $800 product from the store. We only asked a question and Tyler seemed annoyed???? Like find another job dude. He is not customer service friendly.

Don’t spend your money here! Bought a washer and dryer. Dryer is perfect but now that the washer had a mess up which was the latch I called they came out within a week and did the prognosis which I already knew was the latch and also mentioned in the work order like it said so they could pre order the part. That didn't happen whatever we get the latch ordered then I wait all day for them to show up on the given time just to have to call MYSELF and ask what the issue was, they informed me no one was coming because I live out of town and that it would cause some issues. So then I rescheduled just for them to reschedule 4 TIMES. It's been since March I haven't had a washer that I paid $500 for plus $300 warranty that isn't worth anything. Went into the store to see if I could just get a refund just for the guy to tell me I need to reschedule the work order and if they think it's fixable they will fix it if not then I maybe could get a refund depending on the third party service guy!!!. When I expressed straight up that they suck the guy was visibly upset and told me to leave after I told another customer not to buy anything there. Like WHAT A JOKE!!!! Please save your money and time

Found the headphones that my daughter was wanting decent price. Good customer service, good information.