Danielle S
January 16, 2025
I did go very close to Christmas, so please take that into consideration. I was looking for something specific for my husband, and when I asked for help, I was told to go look in that area for a certain person, and I did. I looked and waited and waited and looked. After waiting a while and asking every employee as they passed by, if they were the said help I had been waiting on...I decided to leave, empty handed.
Response from Best Buy
January 16, 2025
Hello, Danielle,
Thank you for taking the time to leave us a review here, and taking the time to share your experience. We understand how important excellent customer service can be, and know how we would feel in this situation. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64686983
regards,
^Brandon
I bought a new stove on the Best Buy website yesterday. I was charged $822.68. No problems until this morning I see that they took out another $822.68 from my bank account. I called 888 bestbuy. I talked to a person that barely spoke english. I explained to him why I'm calling and he keeps talking about emails not charges on my account. He finally pissed me off so bad that I hung up the phone. I used to love doing business with Best Buy. I don't think I will use them again. I hope maybe I can talk to someone tomorrow that I can have a real conversation with and get my $822.68 back.
Response from Best Buy
January 12, 2025
Hi Pete,
Thanks for sharing this review with us here. I'm concerned to hear about this situation, and can understand your frustration regarding seeing an additional charge after you made your purchase. We'd be happy to discuss this further with you to ensure this is addressed, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64668305.
Thanks,
^Caleb
I had posted a review earlier this week and was reached out to by the Best Buy Geek-squad manager David. He was very professional and was able to resolve the issue. Thank you
Response from Best Buy
January 06, 2025
Hello, Hondo,
Thank you for providing feedback on Google my Business. Glad to hear that your were able to get the AirPod Max fixed. It is frustrating that you need to get cushions replaced . We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64649894", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay