Bought a I pad Was told they would install the screen protector. Got the unit home. The screen protector was not installed. The new iPad would not work. Cam w back with in 3 hrs to exchange unit. They refused to exchange unit at first. Finally got the unit exchanged then want to charge us for installing the screen protector that they did not install in the first place. Told us we had to pay for them install the screen protector. Told the store manger that we were not paying to install the screen protector. He got an attitude with us. Told us that we could leave the store with a refund because we were getting upset because they were charging us for stuff that they told us they were gonna do or take our exchange unit. I told them I wanted a refund we were not dealing with this. They gave us a refund, but shorted us money. The store manager, which has an attitude, followed me all the way out the store and getting into my personal space. Just because they are the only place in town they think they can treat customers horribly.
Was greeted walking in the door. Customer service was fantastic, 3 different staff members were extremely helpful with locating what I wanted. One was even a manager. Made our experience fast and convenient.
Christi H
January 28, 2026
Called today to get see if a product was in stock, online only showed one, so wanted to confirm.. they have switched over to AI. I tried everything to talk to someone. It hung up on me twice. Frustrated is an understatement. Called the main #, guess what, now AI too! There is absolutely no way to talk to someone.
Response from Best Buy
January 28, 2026
Hello, Christi,
Thank you for reaching out and sharing your feedback. Trying to get accurate availability information should be easy, so we can understand your concern when you are unable to reach your local store., We'd be happy to assist you in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/mndjxf), Twitter/X (https://bby.me/oix8ff), or Instagram (https://bby.me/yttc0u). Please reference Google Review #110122.
Long wait to do store pickup, nobody in line other than me
Response from Best Buy
January 20, 2026
Hello,
Thank you for the review. We understand long waits can be very disappointing. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review