Ok, I've had a great experience here with employee customer service. My only gripe is this. Training your cashiers to lecture us about signing up for a best buy card, then when we decline, to then lecture us about the benefits of signing up for it if we change our mind is not going to make us want to sign up for a best buy card, it's annoying and is going to make us not want to sign up for a best buy card. A small sign at the cashier station would be enough.
Kimberly H
August 04, 2026
I appreciate your employee, Jacob Glover, for getting my mom’s phone unlocked. He is an honest person as I was willing to hand over every password to that phone, but he would not allow me to do that! BB, I enjoy that all of your employees are respectful and kind!
Showed my order ready is ready to be picked up I show up and they tell me it will be hour and half.
Response from Best Buy
August 01, 2026
Hey,
We're sorry to hear about your experience. We'd like the opportunity to learn more and discuss your concerns further. Please connect with us through a private social media message and reference Review #199680 when reaching out.
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