Best Buy Amarillo

Great knowledge and service. Kellen (i think) helped me out tremendously, and he had just clocked in. Cashier was friendly and prompt, forgive me I do not remember their name.😎

Fast and friendly

bought a laptop from Best Buy just two days ago, and it started having issues right away — the “3” key didn’t work from the start. The sales rep told me it was in perfect working order and had been checked by Geek Squad, which clearly wasn’t true. When I brought it back, Geek Squad said to just exchange it. I wasn’t told anything about a charge for data transfer. At customer service, I was told the same model was only available as a “brand new” unit — for $50 more — and the data transfer would cost another $140. So after buying a defective laptop, I was expected to pay nearly $200 extra just to get one that actually works. I spoke with two managers, and neither saw a problem with that. This is unacceptable and extremely poor business practice. I trusted Best Buy to stand behind their products — instead, I was met with extra charges, excuses, and zero accountability.

I grabbed 3 iPhone cases and 1 set of Apple Watch at tag price by the time I got to the register they changed the prices and said the items are not marked down maybe someone misplaced them. It can’t be 3 different products be misplaced. Rude and disrespectful customer service they treat all people like their thieves and taken advantage. They don’t know that $39 case mean nothing so some people.