Bought a TV yesterday at the Amarillo- TX store , Lauren and Ryan were very professional. I also wanted to return the Roku TV stick since my new TV has the built in apps. Marissa kept it jovial and professional but couldn't process the return as I had lost the receipt, advised me to return with the credit card that was used to make the payment.
Today, I went back after work , and had to deal with an agitated and unprofessional team member ( no name batch) , who was extremely passive aggressive and one point said " I couldn't careless about your 600$ purchase" ,I am only helping you because you seem like a nice person and we seem to have started on a wrong foot.
I wanted to know if that's really the case ? Best buy store and corporate do not care about a meager $600 purchase and if individuals who are wearing the uniforms are allowed to make these remarks?
For reference: Look up transaction 0218 041 4372 on 07/11/25 at 19:25 pm.
I would really a confirmation from the store manager and best buy corporate about their basic policy and belief towards a customer ( No matter how small).
The return was done ultimately when I got frustrated with his adamance to resolve the issue and his insistence for me.to come back the again. Is the best buy corporate person dependent or system dependent? If one person isn't in duty then the customers have to put effort and time to return another day?
Not a nice feeling....I might just return the TV and not return again.
I want in soo clueless but I was helped by the employees and I believe zay helped me and my adapter works great! The cashier was kind and helpful with questions. She is pretty too!
Waited in an area for about 10 minutes to purchase earbuds, nobody came to help. Went to a worker to get help. She said she couldn't help because she didn't have a key but she could call somebody to help out. Waited for another 10 minutes and again nobody showed. Customer service is poor. Get more workers, help the customers. Tomorrow is Prime Day... I'll be getting my earbuds from them
Went in for something and got it, as well as finding some great noise canceling ear buds on sale.