Zero customer service or sales floor people. I went to look for a new laptop and the only employee in the area was sitting at a counter playing on his phone. In more than a half an hour on the sales floor, exactly zero people asked me if they could help. The first word from any best buy employee was the security person at the exit. For a chain that is struggling with competition against online retailers, it would sure make sense to pay a little attention to people who walk through the door. I'm ording my laptop online tonight. Not from Best Buy!
Response from Best Buy
September 10, 2025
Hi Marc,
Thanks for sharing this review with us here. We're concerned to hear about this experience and that the service in our store was lacking. If you'd like to share any additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/qsb9kz), Twitter/X (https://bby.me/g61le0), or Instagram (https://bby.me/wdmla6). Please also include the Google Review reference number #41689.
To difficult to get a person on the phone physically at this store to check if they have something in store... so I called a different store they had what I needed so I went there.
Winchester D
September 06, 2025
The staff are always willing to help which is so refreshing