My USB broke when the laptop fell. Best buy exchanged it since the monolith chip was unrecoverable. Thanks guys I'm back to work!
I have had good experiences previously, but when i sent my husband in today to support the physical store had the worst one ever. Felix who "helped" my husband was playing games on his phone, hearthstone to be exact. Then when shown the exact washer dryer set i wanted said it wouldnt be available until the 20th. I sent a back up option i had preselected and my husband was basically told the soonest thing available was a set i had no interest in and to either order what i want online or settle. So i ordered the set i actually want and it will be here in 3 days instead of 2 weeks. Do not ask Felix for help if you need something asap and have set standards, he doesnt care. Also evidently they dont keep anything actually in store, so dont expect to leave same day with any appliance.
Response from Best Buy
April 06, 2026
Hello,
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