They suck. Couldn’t give me my order even though it was there. They laughed at me and told me this happens all the time. They were
unbothered
Response from Best Buy Outlet - ARLINGTON
May 05, 2026
Max,
Picking up an order should be a breeze and we are sorry to learn that this was not the case during your visit. Please send a private message using on of the links below.
Facebook (https://bby.me/lsNIvk)
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When reaching out, please reference Google Review 149145.
Worst customer service ever.
Sales person vic had no knowledge on what his job is.
Staff was nice and helpful
This was one of the worst customer service experiences I’ve ever had. I purchased a TV that was canceled due to a “system glitch,” then bought another that turned out to be broken. After that, I was repeatedly asked to pay more money for replacements due to Best Buy’s own errors.
Deliveries were scheduled, canceled, and rescheduled multiple times—without explanation. The final straw was when a delivery time I confirmed for 4 PM was suddenly changed to 2 PM while I was at work, causing me to miss it entirely.
As a repeat customer who has purchased multiple TVs recently, this level of disorganization and lack of accountability is unacceptable. I will no longer shop Best Buy.
Response from Best Buy Outlet - ARLINGTON
April 12, 2026
Kimberly,
As a long time customer we can imagine the frustration that has been caused with your TV delivery. We'd like to offer any support that we can. To do so, please send a private message to one of the links below. When doing so, please mention that you are responding to Google Review 140941 so that we can tie it to your post here.
Facebook (https://bby.me/baxLl9)
Twitter/X (https://bby.me/DABbgo)
Instagram (https://bby.me/coC9Go Buy)