Its funny that every single time I go everyone is giving me space or giving me the best customer service ever. I love how they aren't on me trying to get me to buy and when I need help that make sure I get what I need.
Best Buy Arlington, Great custome buying experience from the door greeters tothe immediate assistance given to is to navigate through the store quickly. Went shopping for a new TV with a certain budget in mind and they offerred financing 4-5 times with no payments for 24 months to try to upgrade our purchase for a large TV but we didn't want to fiannce and the sale for us wasnt that serious for what we needed it for. The Sales associte for Sony TV did a great job explaining pixels, asking questions and doing demos to show the difference and asking good questions about our use and need for TV to line us up with the best value. Once it was decided we were not buying Sony but a Samsung or LG he transferred us to another highly patient and helpful Sales Rep who once again I think his name was Ken did an exellent job and took his time to show us 4 different models and the pros and cons all within our stated budget. He did try to upsell us but it wasnt done in a negative or pushy way. Over all i felt like all the associates do a great job in educating you on the products you are looking to buy so you can make the best choice in quality, price warrenties and value. Great shopping place. They all remembered to say Thank you on the way out even the door greater.
Nathan helped me out with buying a new Pixel 10 pro XL and Pixel watch 4 LTE. Made the whole process seamless and easy, as well had a great conversation. 10/10 employee!
No one wanted to help, bad service.
Response from Best Buy
March 12, 2026
Getting help in our stores should be easy, and we understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/1JHTa6), Twitter/X (https://bby.me/T5n31H), or Instagram (https://bby.me/IztCrU), and mention your Google review, 128615.