Best Buy Arlington

Best Buy is an excellent electronics store, employees very professional and open to assist always.

Hablan inglés y español, desde que entraste te preguntan si hay algo en que te pueden ayudar y si te ven viendo algo sin un empleado te preguntan si necesitas ayuda. Muy serviciales y si tienes preguntas de algún producto ellos lo buscan.

I had an appt scheduled for 4:40 that was given to me online. It was a referral from Apple Care due to my screen being cracked. When I arrived there was line so I had to wait. I was finally approached about my appointment. The young lady took my phone to the back and finally returned after 5 minutes and told me they were done repairing Apple phones for the day. I was a bit surprised about this and asked why would I be able to make an appointment if that was true. Her response got even dumber and she said oh the system does not know that. What???? If that was true where was the signage that explains that. I wasted my time with a horrible company with even worst customer service from the geek squad. I had membership with Best Buy that I cancelled immediately. They don’t have to worry about my dollars spending with that company. I was actually denied service for no reason. Apple care plans to file a formal complaint against them as well.

Geek squad is great. But little slow. Lots of people waiting for them.