Best Buy Arlington

A few years back my mom & I returned a tv that wed bought with the receipt and within the acceptable time frame that they do returns within and they told us that they supposedly don't ever give people their money back the same day that they do the return for some weird ass reason and then we come back however many days later when they told us to come get the money and they tell us that somebody already came and got it even though the return was done in my mom's name with her ID and were told the only way the money would be able to be picked up was if it was my mom with her ID again and the receipt we were given the day the return was originally attempted and told us that there was nothing that they could do and we ended up walking out of there that day with no money and no TV. I couldn't believe it.

Raven and the team were amazing. They went above and beyond to help us purchase and activate a new phone and to ensure we received our interest free promotion when using our Best Buy credit card. They were very patient with our complex ask and ensured they exhausted all options to ensure we were able to make our purchase.

They do some things really well, but others, not. Once it was my turn, things went relatively smoothly. However, in some departments, particularly, customer service, employees can be visually and verbally upset or frustrated. Long waits to pick up items from online pickup... even if you notify them you are "in line." The online purchasing process was also quite frustrating. Even reseting a password took forever. I hope your experience is better, but Amazon order other options seem a bit better these days.

Houston has great energy and was very helpful in pointing me in the rifht area.