Best Buy Arlington

I was on the fence about writing this review, but at the end of the day I felt the need to because the conclusion of my experience here is bothering me. Bottom line - employees here are not commissions based. The customer service was great, this bestbuy has the needed items, but sadly you may be lied to by an employee about commissions that could extremely inconvenience your life. The backstory I live about 45 minutes away from this bestbuy and stopped in here on a wim to look at TVs because I was in the Arlington, which I rarely am, and due to the Techtober sale. I go in to look at TVs and that's where I met Aidan. He was a great guy, spent about 20-30 minutes with me comparing the different TV that I already did research on prior to coming into the store and made other suggestions too. He was able to help me make the best decision for me. Aidan showed great customer service. Well when we get towards the end, I told him I need to go back home to research a little more because I am now considering purchasing a TV that I had not previously researched. I asked him if they were commission based (before I became a Software Engineering Manager, I used to work commissions jobs during University) because I wanted to ensure he got paid for his help - he told me "Yes" (which ended up being a lie and later inconveniencing me extremely). So he tells me he can honor the price because when I will make the purchase, the deal will have ended (which the price was honored - so thank you). So I go home, do some more research, text Aidan for a couple of days to organize when I can come back up to the store by shifting my schedule around, because again I live 45 minutes away from there and I never pass through Arlington in my regular life. Well I'm able to return to the store on the Tuesday (previously I was there on Saturday) and Aidan is off work. In order to get the price to be honored, a manager had to come over to assist. I'm speaking to the manager tell them how great Aidan has been and how much I appreciated his service and how I had to adjust my life schedule to come back to ensure he got commissions for this $3200 TV purchase. The manager told me thank you, "but nobody gets commissions here". Aidan's coworker tries to help "clean it up" the managers statement by saying "well it helps Aidan's metrics," but the manager corrected him and said yes, it does help metrics but that's not a commission. THIS IS WHERE THE PROBLEM LIES. Due to me thinking that Aidan made commissions, it delayed my purchase which delayed my delivery date of the item which now has my new TV getting to me 5 days after I move into my new place. Due to me thinking Aidan made commission, I drove a round trip of 90 minutes when I could have made my purchase online and had the same item and additional services delivered to me on the exact same day I move into my new place - which was my initial desire. ADDITIONALLY, where I currently live, I am about 10 minutes away from my local bestbuy, so if I needed to go into a store, I could have just made the purchase there and then came back to write a review thanking Aidan for his phenomenal help at this store location. INSTEAD, now I have a bitter taste for this experience because I was lied to in the very end and that lie now has inconvenienced me. I wish Aidan had just told me it would help his metrics, because then it would be a different story. But by him telling me he makes commission, which was the lie, I did everything in my power to honor my word to come back even though there were more convenient options for me to make the same purchase and have it delivered to me on my desired day, but instead I believed this young man's word - which is where the trust breakdown has now happened because he lied to me. Bottom line - employees do not make commissions at Bestbuy and do not feel the need to be loyal to them just because you had a great experience with someone. It could put your life in an inconvenience when you could simply purchase online or somewhere else.

We walked in. They didn’t greet us. But they greeted everyone before us and after asking if they needed help. Walked by multiple store associates and they were either on their phones or chatting with another employee very unapproachable. I gave two stars because I stopped one guy and he helped me bald guy had on a black shirt.

Great pricing on products, fast pickup or delivery service. Amazing customer service in all departments.

Gage with AT&T was awesome. He helped my family and I on our phone purchases. He gave clear answers and offered great options. Very knowledgeable and awesome customer service.