Best Buy Arlington

Matt in televisions is a true professional. I appreciated his candor, kindness, and sales ability.

I am a long-time Best Buy customer who recently hit a wall trying to resolve a major issue involving a high-value projector purchase. After multiple defects with an 85” Samsung TV I bought (replaced four times under warranty), I lost confidence in large flat panels. I received a $2,700 store credit but wasn’t warned that the original TV was no longer available, meaning the credit didn’t hold the same value. I also wasn’t given time or guidance to fully consider its use. I decided to purchase an alternative: the AWOL LTV-3000 Pro ultra short throw projector with a 120” ALR screen, slider tray, and Geek Squad installation (over $300). In a completely dark room, the image was surprisingly dim—even worse on the ALR screen than on a bare wall—and the display frequently loses signal when connected to my PlayStation. Adjusting brightness yielded no improvement. The technicians who set it up even left the box behind, indicating they anticipated performance issues. During this process, no one warned me about typical projector limitations or provided guidance on projector-screen alignment. I was continuously hunted for visiting multiple stores and support channels, all of which gave cold, scripted responses focused on policy enforcement—not problem-solving. I was told I must disassemble everything and return it in person or pay another $100 for inspection. On top of that, removing my original TV damaged my wall—cable covers were ripped off, taking drywall and paint with them. I now face over $1,100 in restocking and installation fees, after acting in good faith and trying to find a solution for previous hardware failures. I still intend to use the store credit to purchase a simpler TV setup, but I should not be penalized for testing a product that was never properly supported, performed poorly, and lacked guidance. I’ve attempted every internal recourse—store visits, customer service calls, written complaints—but best I get is “no other option” or “go to the store” with no resolution or accountability. My experience with Best Buy has been deeply stressful. I have been repeatedly stonewalled, bounced between departments, and met with passive-aggressive treatment from managers who seem more concerned with avoiding responsibility than resolving a serious issue

Nice helping service

Happy and helpful employees. A rarity.