Best Buy Arlington

I noticed that the 55 inch TV is a little too big and I was wanting to go to the 50 inch when I called to ask them for an exchange they told me I only had 15 days and I was at the 16 day mark and said there was nothing I could do except come buy a new TV……… The MOST UNPROFESSIONAL service I have ever had buying something over a grand. No one person reached out to me with my confusion or the fact that I was upset they did not care. I have bought a $10,000 Both theater system 7/12/2014, The service thing was amazing, but it was a separate department Bose. And none of the points that I have accumulated over these past 40 years were there. I THINK THE TRUE REASON IT’S SO HARD TO GET TO THAT LOCATION IS BECAUSE EVEN GOD DOESN’T WANT YOU TO SHOP AT THAT LOCATION!

Came here super last minute to buy the Meta glasses and Ryan was such a great help! He was super helpful and super patient looking for the glasses I wanted although he couldn’t find them initially. I’ve been to so many other stores were they say we’re out without even checking but Ryan went above and beyond. Checked us out super quick and promptly, for more service like Ryan’s!

Nice experience

My experience does not necessarily with this store but with their delivery providers. That $2600 on appliances to be delivered last week. Delivery provider could not communicate properly in English. Just walked into my home immediately taking pictures and then telling me he could not installed because The cutoff valves. This was after he ripped the bottom of my dishwasher off and left it in the middle of the floor. I've been in this business before so I understand that if the cutoff valves could cause them problems they could not install however most customers would not understand this. They never took the time to explain just walked out and said I needed to get a plumber. A customer service person called me and said they couldn't install it because the cutoff valves were bad and that they had offered me a price to install it themselves. That never happened. I got a plumber reset my delivery and now have been waiting for 3 hours since the initial time they told me they would be here. Although my time frame showed 10:30 to 2:30 they're tracking device said they'd be here at 9:39 so I removed everything out of my old refrigerator and left it on the counter. The tracking device showed they were one minute away and no one ever showed up. So I called customer service where I was promptly left on hold for 20 minutes before somebody answered the phone. They told me they would be there between 10:30 and 2:30 which was the original time frame. I asked why the tracking device show they would be there early they could not answer me. So it was reset and showed they would be now at 11 27. It kept gradually moving to 12 15. Tracker said again they were 3 minutes away and down to 1 minute and arriving soon and then I promptly get a call from the driver saying he's 35 to 45 minutes out. Please teach your drivers how to use the delivery application you use as it's very frustrating. Now my food has been sitting on my counter for 3 hours and who knows when they'll actually show up . *"Update so why did the delivery team show up with a pickup truck and a brand new refrigerator laying on its back inside of a trailer. Appliances are not designed to travel flat .. This was supposed to be a professional delivery. .. finally got someone on a chat line however they're not able to help do anything. Could not contact anybody in the store. Chat line is saying that the status of the order shows in transit however I can go to the app and show that he used to be scheduled. I asked to have my refrigerator replaced. today. Extremely frustrating and disappointing process.. the saga continues. Today the arrived with a refrigerator out of a box and crushed on the bottom. Same one they tried to deliver before that was laying flat in truck ..