Mathew M
November 25, 2024
Thanks for wasting 40m of my time lying about the price for a trade in MacBook Air online just to get me in the store then lowballing.
Went in for a ninja blender from the time I walked in customer service was on point from everyone,but Hassan really went above and beyond today to help me!
Poor customer service, there were three people that walked passed me by the apple section, I asked one if he could help he told me to wait on a blue shirt, heck he had on a blue shirt. Then two more came but they started assisting other customers as if I hadn't been standing there already.
Response from Best Buy
November 17, 2024
Hello,
Thanks for sharing your feedback. I can understand being told to wait for other employees to assist, only to have them assist someone else, wouldn't be a welcome experience. I'd be happy to have our corporate team review this with you.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details on your visit, including the location, day, and approximate time. If you can also mention your "Google review case 64438021" in your message to us, it'd be appreciated.
Sincerely,
^Melissa