Best Buy Arlington

Very attentive crew members..

I bought and had a new stereo put in my truck. Pedro was so nice and helpful. With the assistance of Javiere, they did an A+ job. Thanks to both of you.

This was a nice Best Buy the guy who sold us the fridge is cool.

If I could leave no stars I would! By far has been the worst experience EVER! My husband dropped his iPhone off on October 14 for repairs, updates are horrible! We got multiple misleading updates, one saying the phone was repaired, the other saying it didn’t qualify for repairs! I called, apparently you can’t speak to the geek squad directly… i spoke to 2 people in the call center who told me no no the phone was fixed … to give it additional time for the phone to get back to the location and for the geek squad to do the final inspection. Two weeks pushing 3 weeks later we get the message the phone is ready for pick up. My husband goes in, and was told they couldn’t fix the phone, they gave him some excuse and the phone back. He goes to TMobile for guidance and that’s where he found out they gave him the wrong phone back! He goes back to Best Buy, they told him they’ll call him once they find the phone ….. after not hearing from them we start to call. CALL CENTER nearly making it impossible to get any update. Multiple agents lied saying a manager would call us back …. We finally speak to the store where the agents there finally gave us an update. Basically putting the blame on APPLE INDIANA, once they confirm they dropped the ball … they’ll happily replace the phone. Days pass again and of course the phone is magically found! Now they have to ship it from Indiana to California to now get fixed! Here we are, fixing to be a month of us trusting Best Buy … and we are without a phone. You would think with all the calls and complaints they’d do a better job at keeping us updated, nope … per the link the last update available was from 11/03. So who knows when we’ll get the phone back, if it’ll even be repaired??! I’ve lost all faith in it this company .