Best Buy Mueller Airport

⭐ 1/5 Very disappointing experience at Best Buy. I walked in looking for a mouse and made my way all the way to the back of the store, walking up and down several aisles. I passed at least five or six employees along the way. Not one said hello or asked if I needed help. I eventually found the mouse I wanted—a $140 mouse. While I was standing in the aisle, several employees came by, and again, not one acknowledged me or offered to help. Then I tried to actually BUY it. I walked toward the front with the mouse in hand and couldn't find anyone working the registers or even figure out where I was supposed to check out. At one point, an employee looked directly at me and then turned away. I came into the store ready to spend $140. All someone had to do was acknowledge me and take my money. Instead, I finally threw the mouse down on a table and walked out empty-handed. If customers have to hunt down both the merchandise AND someone willing to take their money, what's the point of shopping in the store? And the stored are wondering why we purchase from Amazon.

staff are stand offish and rude for genuinely no reason

Been a while since I been to best buy and I was reminded why. Their return service is crap. I splurged on a speaker system and I regret it. Of course only 3 weeks after purchase, it broke and I cant return it.

Absolutely the most incompetently and arrogantly staffed Best Buy I’ve ever seen. I was going to buy a whole new technology setup for my new home and no one would give me the time of day. I wanted to buy multiple items and they just told me to figure it out because there are NO shopping carts and no one where to store multiple items you want to purchase. Unreal. So I bought the one item I absolutely needed and left. Unfortunately I have to resort to Amazon for everything I need. Thank you, Best Buy! - Loyal customer of 15+ years