Best Buy Mueller Airport

No customer service. Seemed like they had plenty of people there, but we stood in the TV section for quite some time with no help offered. Will buy our TV elsewhere.

My item was ready soon after I placed the order and pickup was fast.

I am writing this to warn others about my experience with AT&T and the AT&T employee. I have to talk to four or five different AT&T representatives, but Cheyenne is the one who signed us up at Best Buy and said, “Everything is set and we should be able to get an email, gift card, and shipping label,” which never happened. What was supposed to be a simple phone plan has turned into a year-long financial nightmare!!! In November 2024, we were quoted $185/month, but AT&T has been charging us different amounts( $300–$400+) every month. Since then, I have spent almost every week trying to fix this, talking to the VIP support line and going back to the AT&T employees at the Best Buy store. The AT&T employees in the store keep telling me to “call the VIP number,” and the VIP representatives ask a long list of questions and spend 30 minutes to an hour reviewing my account. Then the call suddenly disconnects, and they never call back, even though I provided my callback number. Several agents promised that my bill would be corrected in “2–3 business days,” but nothing ever changed. I was also told that the AT&T rep who signed us up would be contacted. When I reached out to her myself, she said she would review it and get back to me — she never did. This has been going on for almost a year. We have paid hundreds more than what we agreed to, and there is still no accountability from AT&T. They keep sending me in circles, and no one takes responsibility for the billing error they created. Be very careful with the deals AT&T employees offer inside Best Buy. What we were promised and what we have been charged are completely different, and the support process has been unprofessional, exhausting, and financially damaging.

I was in and out in less than 10 mins store was clean organized and found just what I needed.