Alexandra V
March 18, 2026
Excellent service.
Each time I go they fix my cell phone, my computers.
I highly recommend Geek Squad.
Absolutely terrible customer service. I asked for assistance getting an item down from the top shelf, an employee told me she would send someone and it would be 5 minutes. I waited well over 20 minutes and no one... I just moved the step ladder and got it myself at that point. Ridiculous.
Tried calling the store for a price quote on geeks quad was refused the option to speak with someone, unless I gave over personal information. Worst customer service experience in a long time. Decided to just go to the apple store, I do not concentrate to forced marketing. Will jot be going back to any best buy for any reason!