Best Buy Mueller Airport

This store is probably one of the worst places I have ever been to in my life regarding customer service. I guess I’m not the “right” kind of customer. As I write this, I’m still standing at the very front and I’ve only seen the police officer greet. People come in the door, however out of all the workers that are here the only person who talk to me was a vendor. I tried to ask someone for help, but they were too busy in their personal conversations. And not for sure what’s going on, but they are very selective as far as who they talk to and who they help. I came here to spend money right now, but I couldn’t get assistance to save my life.

I recently had a really positive experience at the Best Buy Mueller location after running into a frustrating situation elsewhere. I had purchased a new iPhone 17 Pro from a different Best Buy store because it was one of the few that had the model I needed in stock. Unfortunately, that store somehow gave me a Verizon phone even though I had specifically ordered an AT&T-compatible one. When I went back to the original store, they didn’t have any replacements available and directed me to the Mueller location instead. I showed up at Mueller later that evening, and Danny, the general manager, was upfront with me that they wouldn’t be able to resolve it that night but could help the next day. When I came back, Chris helped me through the return and exchange process. It took nearly four hours of calls and troubleshooting, but he stuck with it the entire time and made sure I left with a working phone. Everyone I interacted with was professional, kind, and clearly committed to fixing the issue, again, even though the mix-up didn’t happen at their store. I genuinely appreciated how patient and thorough they were throughout the process. I’d highly recommend this location; they handled my situation with care and went above and beyond to make things right.

Uno tarda muchos minutos para que le busquen los productos que solicitan la atención al cliente es pésima

excelente lugar, con muchos productos de electrónica