Adam De La Torre and Abdi are very knowledgeable geek squad employees and incredibly helpful with technology information and issues. Will go back for all my tech needs thanks to them!
BIG shoutout to Naya!!! She seriously saved me. I had a bit of a messy return situation and she handled it like an absolute pro. She was super patient, really sweet, and just made the whole thing way less stressful than it could have been. You can tell she actually cares, which goes a long way. Really appreciate her help! Y'all are lucky to have her.
I went to this location to try and fix an issue with my computer browser. I went up to the Geek Squad counter and Adam de la Torre was able to help me very quickly and show me what to do if I run into the issue again! He was very helpful and was able to fix my problem in under 5 minutes. Very thankful for the help!
Service at Best Buy in general went downhill after covid, but this store in Mueller Austin is the worst. I have bought a number of things there in the past 6 months and never had anyone offer help. But, ok, I knew what I wanted. Last was the worst though. I bought a new Apple Watch. I knew exactly what I wanted and knew I could set it up myself AND they had a good sale. But, was on my way out the door because could not find a human to ask to go get it for me. As I was walking out, the Apple person intercepted me and I did buy the watch. And, as I knew, no service at all other than to take my money. Next purchase will probably go to Target.
Response from Best Buy
March 24, 2026
Hi there, Carolyn,
Thanks for taking the time to leave a review. I can understand wanting support when coming in to our store to make a purchase. We are disappointed to hear about your experience.
Please send us a private message via social media if you would like us to document your feedback. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
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Twitter/X: @BestBuySupport
Please mention the phrase “Google review #134131” when reaching out on social media.