Been a while since I been to best buy and I was reminded why. Their return service is crap. I splurged on a speaker system and I regret it. Of course only 3 weeks after purchase, it broke and I cant return it.
Absolutely the most incompetently and arrogantly staffed Best Buy I’ve ever seen. I was going to buy a whole new technology setup for my new home and no one would give me the time of day. I wanted to buy multiple items and they just told me to figure it out because there are NO shopping carts and no one where to store multiple items you want to purchase. Unreal. So I bought the one item I absolutely needed and left. Unfortunately I have to resort to Amazon for everything I need. Thank you, Best Buy!
- Loyal customer of 15+ years
Response from Best Buy
August 17, 2026
Hello Yungeen,
We can see why you’d be upset if you could not get the help you needed during your visit, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #204760 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/uG6CPg)
• Twitter/X (https://bby.me/G9WZ22)
• Instagram (https://bby.me/CiD2UP)
Gaby helped us at checkout and made the experience awesome!
Amazing customer service, got helped by a short mexican girl, whom was an amazing manager directing me where i needed to go. She helped me efficiently and got me out the door with the best deals and i left very satisfied would visit again 100%. All staff was very welcoming and friendly a must visit when in need of electronics!