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Best Buy South Austin
Services Offered
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Frequently Asked Questions About Best Buy South Austin
How do I check product availability at the South Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3167 reviews)
Steve D
April 21, 2026
1 out of 5
Terrible Experience. I was just in this store to purchase a microwave. After being there for 30 minutes I left empty handed because no one would come over to help me. I spoke to 2 associates that said they would send someone over, no one ever showed up. As I looked around the store, there were at least 10 employees standing around doing nothing.
Sachish D
April 12, 2026
5 out of 5
Great product
Brian L
April 09, 2026
2 out of 5
What a truly awful experience dealing with Geek Squad in the South Austin store. They were going to reformat my Mac and started yesterday afternoon. They said it would take 5 hours. I did not hear from them so the next morning I called and had a truly traumatic experience with their phone AI. Three calls later I got a person who wasn't in Geek Squad, and while she was nice she could not connect me to anyone who could help. I had to go the store where I am now and after waiting a bit, another nice employee brought my laptop out and explained the problems they are having. I'm here now waiting to work through the issue with them. They are clearly understaffed. My frustration is no one contacted me and told me of the next problem they are trying to figure out a solution for - if you're a Mac owner, go to the Apple store. Best Buy and Geek Squad at the South Austin store is a communications disaster.
Response from Best Buy
April 09, 2026
Hello.
Thank you for taking the time to share your experience. This is far from the positive experience we aim to provide and appreciate you taking the time to reach out.
If you need any assistance or would like to get this documented, please reach out to us on Facebook (https://bby.me/dFLVku), Twitter/X (https://bby.me/j0Xpfd), or Instagram (https://bby.me/x2l3AY). When reaching out, be sure to include Google Review number 140005.
Thank you.
Patricia B
March 30, 2026
3 out of 5
Each time I come here customer service needs to be improved. We go in there knowing what we want but each time the staff acts as if we are an inconvenience and not welcome. Only the cashier was a delight. Thank you.
Response from Best Buy
March 30, 2026
Hello Patricia,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/nRfv94), Twitter/X (https://bby.me/nmvMxV), or Instagram (https://bby.me/8zFyOa). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, $136628.