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Best Buy South Austin
Services Offered
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Frequently Asked Questions About Best Buy South Austin
How do I check product availability at the South Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3050 reviews)
cleve e
August 27, 2025
1 out of 5
Absolutely terrible service! We were talked into a different brand tv because they said it was in stock and running a special. We proceeded to pay for haul/off, install service and delivery of new tv. They had to set up 3 different orders for each one on a different day. 3 weeks later after return visit to store promising it will arrive. Nothing! This is after install techs arrived to install but we had no TV to install. He reached out basically saying the tv is nowhere to be found in store or warehouse. After basically taking 2 days off of work no word on the tv whereabouts. Hopefully no issues refunding?!? Never again
Response from Best Buy
August 28, 2025
Hello.
Thank you for reaching out. We try and make all our deliveries and installations as smooth as possible, so to hear this has not been the case is concerning. We would like to look into this for you and assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/tbd6k4), Twitter/X (https://bby.me/75td9k), or Instagram (https://bby.me/qecb4w). When you message us, please include Google Review number 36041.
Best,
^Allison
Jessica C
August 25, 2025
1 out of 5
A package was delivered incorrectly to the place where I work. I’ve spent the past 4 hours trying to do the right thing and get them to come get their tv back but I keep being told I need to deliver it myself. I’ve also been hung up on multiple times. Customer service is abysmal.
Response from Best Buy
August 25, 2025
Hello, Jessica,
Thank you for taking the time to reach out to us here on Google and share your experience. We understand how important excellent customer service can be to our experience, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 34699.
Facebook (https://bby.me/clc1up)
Twitter/X (https://bby.me/j969s7)
Instagram (https://bby.me/49bjf2)
We look forward to assisting you there.
Regards,
^ Brandon
Graham H
August 24, 2025
1 out of 5
Bought a washer and dryer here and it’s been a total nightmare. Context- we have the Geek Squad/Totaltech coverage. The washing machine has been largely broken for almost a year. Best Buy has sent repair people out 17 times, that’s right, 17 times now. The claim to replace with a new one was denied. What a joke. Have been a long standing customer of Best Buy, Geek Squad/Totaltech, for many years but won’t be shopping here any longer.
If you go with Geek Squad on major appliance purchases expect the insurance company response approach of Delay, Deny, Defend.
Response from Best Buy
August 24, 2025
Hello,
Thanks for sharing this experience with us. I understand having a working washing machine is important, and having someone come out so many times to fix yours, isn't an ideal experience.
I'd like to have this looked into further by our corporate team. Please send a private message on one of our social media platforms, Facebook (https://bby.me/rbf65x), Twitter/X (https://bby.me/z8rga6), or Instagram (https://bby.me/yr23l0) and mention your "Google review #34342" in your message.
Sincerely,
^ Melissa
Lucky F
August 23, 2025
5 out of 5
Great customer service.