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Frequently Asked Questions About Best Buy South Austin

How do I check product availability at the South Austin Best Buy?
How do I check my order status?
My local South Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy South Austin stores’ holiday hours?

Recent Reviews

4.1
(3029 reviews)
Apoorv G
July 19, 2025
4 out of 5
Good place, nice service and staff
Mike T
July 17, 2025
5 out of 5
Great service. Knew what I wanted, young gentleman assisted me directly, paid for it with him, and he carried it to my car for me. Great price, exactly what I wanted, in and out in less than 10 mins. Can’t get better than that
Mario A
July 10, 2025
1 out of 5
There's no customer service here. I walked around aimlessly trying to find a small product, when I went to approach various employees, they either walked passed acting like they had something to do (they really needed to gossip with their coworker in the TV section) or just avoided the area in general. I couldn't even find the checkout, which is apparently the Store Pickup section (very confusing) after waiting for the cashier to attend to me, she made me wait further after another customer walked up behind me and attended to her instead. I'm not surprised why this place looks so empty. Who wants to go to a place you're not welcome? Online shopping it is 🤷🏽‍♂️
Response from Best Buy
July 15, 2025
Hello and thanks for reaching out with this Google Review, Mario. Getting help in our stores should be easy, and we understand the frustration when unable to get assistance. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/lwtaas), Twitter/X (https://bby.me/is8ddy), or Instagram (https://bby.me/2cce00). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, #13873. Regards, ^ Graham
Timothy L
July 08, 2025
5 out of 5
Justin in appliances is brilliant - will continue to spend my $ at this location because of him.

About Best Buy South Austin

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