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Frequently Asked Questions About Best Buy South Austin
How do I check product availability at the South Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3217 reviews)
Madeleine S
August 27, 2026
1 out of 5
No one at any of the several registers for over 20 minutes despite three employees standing just feet away at the front door…
Response from Best Buy
August 27, 2026
Hello, Madeleine,
We appreciate you taking the time to share your feedback with us. Trying to get assistance with a purchase should be simple at Best Buy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/iqH8uw), Twitter/X (https://bby.me/qmbXTq), or Instagram (https://bby.me/I3MxSG). Please reference Google Review, #212912.
Savananh B
August 27, 2026
5 out of 5
Geek Squad has to be best warranty and protection policy ever!
Alexander M
August 26, 2026
1 out of 5
Purchased a ps5 pro through instore pick up and a hold was put on my account for the same amount essentially double charging me. This is insane considering I had already paid for the ps5. Worst customer experience I've ever had.
Also the problem hasn't been resolved and I'm not sure when it will.
Response from Best Buy
August 26, 2026
Hello Alexander,
Thank you for sharing your experience. Being charged and then seeing an additional hold for the same amount would understandably be concerning, especially when the issue remains unresolved and there is no clear timeline for resolution. We appreciate you bringing this situation to our attention.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/9Uwc3W)
Twitter/X (https://bby.me/5fpVfL)
Instagram (https://bby.me/QaJKJn)
When reaching out, please reference your Google Review 211769.
Joseph M
August 25, 2026
1 out of 5
Rude unhelpful guy up front. Not even worth my time to ever come back to this location.