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Best Buy South Austin
Services Offered
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Frequently Asked Questions About Best Buy South Austin
How do I check product availability at the South Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3110 reviews)
Owen P
December 12, 2025
1 out of 5
I originally went to this Best Buy to have a new car stereo installed. The manager was friendly and was very confident while helping me select the necessary installation parts (dash kit, wiring harness, etc.). He sold me several items and even recommended I purchase one additional part from Amazon.
When I showed up for my scheduled installation appointment at the New Braunfels Best Buy two weeks later, the installer immediately noticed that multiple parts sold to me in Austin were incorrect and completely incompatible with my vehicle. The New Braunfels technician said this was at least the second recent case he’d seen of the Austin store selling customers the wrong components for the same type of install.
It turned a straightforward installation into a hassle and I’m pretty frustrated, and I can’t get money back from the part I got from Amazon.
Everyone I dealt with was polite, so this may have been an honest mistake, but it’s frustrating when you rely on the “experts” and end up with the wrong parts anyway. Manager convinced me he knew what he was talking about, and set me up to pay more money at the end of it by selling me the wrong parts. Intentional or not, they should have actual experts selling people these kinds of things. That’s why I went in the first place lol.
Response from Best Buy
December 12, 2025
Good Evening, Owen,
We certainly understand how you are feeling after there was an issue while getting recommendations for your car stereo installation. We would be happy to review this further with you. Please feel free to send our team a private message on social media, so we can partner you with a specialist. Make sure that you include your Google review case ID in your message: #86890.
- Facebook (https://bby.me/jyvz2s)
- Twitter/X (https://bby.me/892znp)
- Instagram (https://bby.me/eig7sc)
haresh t
December 09, 2025
2 out of 5
I feel over years the service has deteriorated a lot. Sales folks are not motivated to help customers. They do not educate them on options available. They do not ask clients requirements. I went shopping for Sonos soundbar, subwoofer etc. I ended buying from Costco because their customer service was very helpful, courteous
My suggestion would be to Best Buy is train your staff to be helpful, courteous and knowledgeable about products they sell to customers.
Response from Best Buy
December 09, 2025
Hello, Haresh.
We understand the frustration when you feel you did not get the expert advise you expect when shopping with Best Buy. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/k1qtrn), Twitter/X (https://bby.me/8trf3b), or Instagram (https://bby.me/rhkpc2), and mention your Google review, 84285.
Christoph S
December 06, 2025
5 out of 5
Great selection of kitchen appliances. Many appliances are even plugged in, so you can try them out. Chris Linville was super helpful in recommending different options and pointing us toward appliances and range hides that would fit our planned kitchen design.
ANK
November 29, 2025
5 out of 5
Good place to buy electronics and home appliances.