Frequently Asked Questions About Best Buy South Austin
How do I check product availability at the South Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3147 reviews)
Monica M
February 19, 2026
5 out of 5
Shout out to Lee who was a great help while we picked out a new TV. Always good prices and customer service.
Dom
February 18, 2026
1 out of 5
Refuse to price match by stating it’s a competitors website issue. 😂 Will never spend another dollar with “Best” Buy.
Response to owner: I chatted into Best Buy X account and they tried to say that this was not a matching product and that it was sold out when they responded to me over 15 hours later, quite laughable. You are an embarrassment if this is a resolution.
Response from Best Buy
February 18, 2026
Hello,
Thanks for your review. We understand your concerns with not being able to complete a price match. We would like to speak with your more to get some additional information. Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review number 119087 as reference.
X: https://bby.me/f1iz6j
Facebook: https://bby.me/2zgj84
Instagram: https://bby.me/9na84l
Sonny F
February 15, 2026
1 out of 5
Called to make sure item was in-stock, Equity who answered the phone said there were 12. Arrived at store and there were none.
Response from Best Buy
February 15, 2026
Hello,
Thanks for taking the time leave your review. We understand your concerns with the item you were looking for, not being in stock. We get how frustrating something like that would be. We would like to speak with you more regarding your recent visit and get some additional information.
Please connect with us by sending a private message on one of the below social media platforms. You may also include the Google review ID 117669 in your message.
X: https://bby.me/txv6du
Facebook: https://bby.me/d9ennu
Instagram: https://bby.me/tvx3x6
Barrett T
February 10, 2026
4 out of 5
Good when you need instant gratification for a piece of technology.