DO NOT USE GEEK SQUAD HERE.
Made 3 different appointments with geek squad to have my iPhone repaired. First appointment, they let me know they didn’t have the correct screen to replace and would put in an order to have the correct screen delivered that night, and made an appointment for me the following day. Arrive 45 minutes early to my 2nd appointment, yet 20 minutes AFTER my appointment, they said they didn’t have the screen and put in an “emergency order” to have one delivered by 9pm that night and created yet another appointment for today to get it fixed. Call them this morning to verify that they received the screen for my 3rd appointment, only to find out that they never finished filling out the original work order, the screen still hasn’t even been ordered, and they have no clue what’s going on. This is actually embarrassing. Do better.
Response from Best Buy
October 28, 2025
Hi, Tanner,
Thank you for providing this feedback for us. This sounds like a frustrating experience trying to get your repair completed, and I do apologize for the inconvenience.
If you require support, please send us a private message on social media. We would be happy to look into this closer on any of the following platforms: Facebook (https://bby.me/mna7f0), Twitter/X (https://bby.me/ceifan), or Instagram (https://bby.me/0vh6yy).
Please mention the phrase “Google review #61617” when reaching out.
Always clean and well stocked. Finding help can be hard sometimes.
Don't buy no tv thinking you can take it back anymore for the warranty because they will just say you have to send it in. So now I stuck with no tv for 2 weeks smh. Should of never got it if I knew they do this now...so watch it ppl
We walked in & got greeted by a couple of workers which was awesomeness! Vanessa assisted us with our TV purchase. She provided deals, store promotions & other helpful info. Other staff members were also friendly and available to help out. They put TV in the car for us! 20mins later I was home watching football...this location is my fav B.B. sugar plums!! I will be back soon