Best Buy Southpark Meadows

7/7/25 I buy all my electronics from this place. They sold me a faulty phone a month ago. The cellular data just stopped working yesterday. The best buy chat helped me and reminded me because I am a best buy member I have a 90 day warranty and to talk to the manager. When I went to talk to someone Supervisor Estrella was very rude and disrespectful. He does not represent best buy well. I will go back tomorrow and talk to geek squad again. Also in the middle of our conversation he starts talking to his staff through his mic headphones that has nothing to do with what we were talking about. I understand Multitasking but you should tell the person you are currently talking to "excuse me I must take this. " I give Estrella 0 stars. Do better bro! 7/8/25This is a follow up to the review above done yesterday. Today I went back to Best buy and Marshall from Geek squad fixed everything and was professional and nice. He gave me options and was so much help and treated me nice and respectful. Because of him, Best Buy will continue to get my business. Thank you again.

More a statement of call centers than the store. After struggling through the poor ai to try to confirm of the store is with all of the flooding going on, I landed up with a call center that couldn’t connect me to the local store to confirm directly that they are open or not. Given he gave me a blanket yes they’re open without asking which store it was, it either was a lie or they are all open, which is probably not true given the flooding in the area.

Maria was very helpful and guided me to exactly what I was looking for. Rexing dashcam surpassed my expectations.

I was a the South Park meadows best but to return a Dyson and use my warranty. I was waiting at customer service which was a bit long. I left my product with the assoc. and asked to go look and see what I would get. I came back and verified my info to go back and get another Dyson. I told her no one was coming to help me. Again I waited and no one came. The ladder was in the way and I couldn’t not get a clear view. I then saw it on the shelf so I steepled on the ladder to reach for the Dyson I wanted. At that point Anan was yelling from the front of the store. He approached me yelling and very rude and unprofessional. Telling me I can use the ladder. I told him I had been waiting and no one came. He said ladder is for employees only. I told him well there is no sign. I walked away to no continue with his yelling. All customer and staff had his attention and I was very embarrassed. As I walked to customer service he called the girl at customer service and told her no to help me. I asked to speak to a mana get. He then approached with a security guard. He grabbed my Dyson handed it to me in front again of customers and staff. That waere nowhere around to help. He yelled that I get out of the store and never come back. I again tried to explain and he said I’m done with this conversation. I have never been so upset and disappointed with servirse at BEST BUY. I am contemplating no longer having and account and all my services. Anan was very racist. He was unprofessional. Yelling and causing a scene. I called corporate and nothing was done. I don’t leave in Austin so I wasted a trip and didn’t get my product. When I spoke to Gabriel and Dane from corporate office they did not do anything to help or call the store to have such and unpleasant situation corrected.