Best Buy Southpark Meadows

Drove 56 miles and had an appointment. Had to wait 10 minutes. Working with the counter guy he did not know how to do an apple warranty. The other guy was rude to me and Broke my screen saver while finishing the paper work. He said to me { I have to break it to check the screen.) that's not right are you going to replace it? Next comment- NO and walked off. The guy does not need to be in a customer service role!!!!

This location consistently has terrible customer service. Employees are dismissive, and seem bothered by basic questions. They give you blank stares instead of actual answers and don’t seem to understand their own policies. Best Buy clearly lists Sam’s Club as a price match competitor, yet employees refuse to honor their pricing because it’s a membership-based store. Then why list Sam’s Club in the first place? Even after an employee told me they could offer a lower price shown in their system, they refused to honor that too. It’s frustrating dealing with employees who can’t clearly explain their own policies and act annoyed when customers ask for clarification. This location consistently does the bare minimum.

As wonderful as it seems to have the 2 year warranty for my device needs. They ARE THE WORST AT FIXING THE ISSUE. 2 times I have gone to get my screen fixed and both times the tablet came back seemingly better except the pen no longer wrote smooth and exactly where it is placed as it used to also wasn't responsive in certain areas the first time, and the second time I told them the screen was created and about the pen issues but they didn't take the pen only the tablet and the same issues perfect screen with even more horrible responsive-ness in specific areas and pen disalignment when writing.

Came into the store looking for assistance with scheduling an in home repair and the team refused to assist me. Multiple employees alleged that they couldn’t do schedule it in store. That isn’t true. I’ve scheduled services in store before. When I called the corporate number, they confirmed that the store has the access to schedule these repairs