Muy buen lugar ,limpio ,acogedor ,todo organizado, y sus trabajadores atentos o s y capacitadod en lo que venden
Adrianne C
November 03, 2026
Sunny was a true ray of sunshine to my cloudy day of a day today. He was calm, kind, comforting and assisted me efficiently while respecting my time. Wonderful asset as an employee! You are going to go far in life, I can tell!
I would like to share my experience. I made my first purchase at Best Buy—I am from Brazil—and bought an iPhone 16 Pro Max. Upon arriving in Brazil, I found that the eSIM did not work; when I checked the device's IMEI, it turned out to be blocked due to it being reported as lost or stolen. The only way I managed to make contact was via Instagram, where I was told to go to any store with the receipt—but I have no plans to return to the U.S., and I don’t know who else to turn to.
Response from Best Buy
October 30, 2026
We understand the frustration when your device is not working as expected. Please know, the items we sell are intended for use in the U.S., and it is assumed products sold will be used in the U.S. In order for us to offer any additional assistance, you would simply need to return it in the U.S.
See our full Return & Exchange Promise here: https://bby.me/Wf1a1B
See more here on International orders here: https://bby.me/WibcX9
For additional questions, please reach out to us in a private message on Facebook (https://bby.me/puA4lo), Twitter/X (https://bby.me/YW8skP), or Instagram (https://bby.me/8mmx1Q), and mention your Google review, 245661.