Yesterday, I reached out regarding an issue with a return shipping label for a phone. While the matter hasn’t been fully resolved just yet, I felt the least I could do was leave a positive rating and take the time to write a review about the supervisor, Alejandro. He went above and beyond to assist me. I truly hope his superiors see this comment, as it is rare to encounter someone who provides such excellent service and is as kind as he was to me.
Cheating customers!
Dos veces me la han hecho, llego, pido la computadora y ya estando en la caja el precio cambia de 689 a 1100 dólares !!! Hacen como que me “quieren” ayudar y al final no me respetan el precio publicado y su solución es “aplique para la tarjeta de crédito” ¿Qué les pasa?!!! Aquí la foto de la computadora y obvio ya no pusieron el precio 😡
At the time of being there, there was no floor reps. The reps were to busy setting stuff up the helping customers.
Response from Best Buy
October 20, 2026
Hello,
Thanks for taking the time to share your feedback. We understand not being able to get the assistance you needed because the employees were setting up the store, wouldn't be a welcome situation. We'd like to ensure that this is reviewed further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/vu8BzJ), Twitter/X (https://bby.me/XF8S1j), or Instagram (https://bby.me/N513Yk), and refer to your "Google review 240830".