Best Buy North Austin

⭐ TERRIBLE CUSTOMER SERVICE — REPLACEMENT APPROVED, THEN CANCELED. NO CAMERA, NO REFUND! On October 6, 2026, I purchased an Insta360 X4 Air camera from Best Buy, along with a four-year Geek Squad Protection plan, for a total of $443.80. The following day, the delivery company marked my package as delivered. However, the delivery photo showed it had been left unattended outside my apartment door. When I arrived home, the package was missing. My apartment complex has secure Parcel Pending lockers, which residents pay for to help prevent situations like this. I contacted Best Buy several times, hoping they would help resolve the problem. At first, Best Buy approved a replacement camera for store pickup. Then, incredibly, they canceled the replacement without providing a satisfactory explanation. After multiple conversations with customer service and a supervisor, Best Buy refused both a replacement and a refund. I am now left without the camera, without my money, and still responsible for installment payments on merchandise I never received. What disappoints me most is the lack of consistency and accountability. How can a company approve a replacement and then cancel it, leaving the customer with no solution? I understand the carrier marked the package as delivered, but I never personally received my purchase. NO CAMERA. NO REFUND. NO SATISFACTORY SOLUTION. I am sharing my experience so other consumers understand what happened before deciding to purchase expensive electronics from Best Buy. Extremely disappointing customer service. I expected much better from a company of this size.

Just went to Best Buy Arboretum and was assisted by Leen. She was amazing. Helped me find a special HDMI converter which allowed my 91 yr old mother to connectcher Costco hearing aides to her smart TV. I preciously purchased 2 useless cables from Amazon. Leen even helped me connect the hearing aide adaptercto the special connector while I was in the store. Such wonderful serrvice.

Went at 3 am, food was good and wait wasnt to long like some places usually take awhile even when there are only a few people.

If there's a way I can give 10 stars for Ellan and Skyler I will they was awesome helping my mother out