Frequently Asked Questions About Best Buy North Austin
How do I check product availability at the North Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3088 reviews)
David G
June 18, 2026
5 out of 5
Plenty of merchandise at good price
Mary A
June 17, 2026
1 out of 5
The guy helping me rolled his eyes about me to another employee and I even went to the manager for help and to tell him what a horrible thing the employee did and he was not at all sympathetic and didn't even ask me the employees name. I called the employee out when it happened and told him he shouldn't do that and he just looked at me like I was crazy and the employee he rolled his eyes to kept his head down and didn't make eye contact. I will NEVER shop here again. My feelings are still hurt.
Response from Best Buy
June 17, 2026
Hi, Mary Ann,
Thank you for taking the time to leave feedback for us regarding your recent interaction. This is far from the experience we want our customers to have when interacting with our employees. I can understand expecting courteous and respectful service.
So that we can look into this closer, please message us privately on any of the following social media platforms: Facebook (https://bby.me/TwGqmb), X (https://bby.me/lQM5Oq), or Instagram (https://bby.me/uNo3iq).
Be sure to mention “Google review #173685” in your social media message.