Terrible clerk in online pickup. Her name is America, incredible behavior, condescending, arrogant, and rude all balled into one. Manager defended such behavior and I pointed out that when insulted directly I will answer directly. I don't need his assistance. Consequently did not buy anything in that store it was an intended $700 purchase. Instead went to the Best buy in round Rock where it was exceptional service and did make a purchase there. Total contrast between the two stores I will not go back to the one at gateway.
Why does it take so long for your Geek Squad team to provide updates on pending orders and/or return call back requests? I need my equipment back! I had to place 3 PTOs with my Employer because I was not promptly informed that a simple dust cleaning and thermal paste replacement would take more than 3 days and it is still pending! Avoid this store.
Very helpful staff and Geeks!