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Frequently Asked Questions About Best Buy North Austin
How do I check product availability at the North Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3145 reviews)
Nikolai F
November 10, 2026
1 out of 5
Honestly, one of the worst shopping experiences I’ve had. I bought a phone at Best Buy in North Austin, and they didn’t even give me the box until AFTER I paid. Then I noticed the factory seal was damaged. When I asked about it, their solution was to start a restocking process. Are you kidding me?
Why wasn’t I told about this BEFORE paying? This is just plain bad customer service. No accountability, no reasonable solution. Pretty disappointing, y’all. Wouldn’t recommend this location.
Response from Best Buy
November 10, 2026
Greetings, Nikolai,
Thank you for taking time to write a review. We want your shopping experience to be a great one. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #253131” when reaching out on social media.
Thanh N
November 06, 2026
2 out of 5
Bad customer service. No body helped me at checkout and they were just loitering at the next counter and ignore my plead "can someone help me check this out". I cant move counter because its a heavy microwave.
Several openbox item has code but the system doesnt scan. Glitchy app error said a model was available and wasted 45 minutes of my time that they couldnt find it.
Lady at the front of the store told me somebody will help me. Nobody comes after 20min of waiting.
This location is a mess. Shop elsewhere
Response from Best Buy
November 06, 2026
Hey, Thanh,
Thank you for sharing your experience. We can appreciate the importance of receiving timely assistance when making a purchase, especially when you are shopping for a larger item that may be difficult to move throughout the store.
If you require assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (https://bby.me/0fTpCl)
Twitter/X (https://bby.me/HapCsq)
Instagram (https://bby.me/q8Exep)
Please mention your “Google Review #249934” when sending us the details on social media.
M P
October 29, 2026
5 out of 5
Yesterday, I reached out regarding an issue with a return shipping label for a phone. While the matter hasn’t been fully resolved just yet, I felt the least I could do was leave a positive rating and take the time to write a review about the supervisor, Alejandro. He went above and beyond to assist me. I truly hope his superiors see this comment, as it is rare to encounter someone who provides such excellent service and is as kind as he was to me.
Tania D
October 24, 2026
1 out of 5
Cheating customers!
Dos veces me la han hecho, llego, pido la computadora y ya estando en la caja el precio cambia de 689 a 1100 dólares !!! Hacen como que me “quieren” ayudar y al final no me respetan el precio publicado y su solución es “aplique para la tarjeta de crédito” ¿Qué les pasa?!!! Aquí la foto de la computadora y obvio ya no pusieron el precio 😡