Best Buy North Austin

Shout out to Faris at this location, extremely helpful today!

Meh. It's a best buy like every other best buy

Best Buy is a nationwide electronics store. Actually it’s international. If you need things in a hurry, this is probably your place instead of ordering them online. And they will usually match Amazon prices. They have an electronics repair service as well, and a pretty good extended warranty. Their selection is decent, but if you need something a little out of the ordinary, they probably will have to order it. Drones for example. They carry the basic more inexpensive drawings, but not the highest and was.

The staff are great, as long as you're buying something. They quoted me a price for a new phone and a plan, but when it came down to it, the monthly payment was going to be $35 more than what they quoted. I ended up canceling the phone the next day, and asked for the sales tax back that I was charged, but of course there's a $45 stocking fee, so I won't receive the entire sales tax back. Also, after I had signed the paperwork and we were JUST starting to walk out, I looked back at the salesman and he was high-fiving and laughing with a co-worker as soon as we walked away, like they had made a great sale or had pulled the wool over our eyes, or something that made me feel a bit uncomfortable. The phone came after I had called for a return label. There was no stopping the phone delivery because they ship it very quickly. Problem with the delivery is, you have to be there to sign for the item, I couldn't do anything.... Just had to be home... Also they said that UPS would try three delivery attempts, and if I wasn't at home they would leave a form for me to sign giving them permission to leave the phone outside of my door. Three delivery attempts? Why not just do that the first time??? I decided to get rid of my car almost a year ago and I don't drive, so I walk everywhere or I take the rail, Uber or Lyft. The UPS Store closest to me was way too far to walk to to print off the label. I had gone to Best Buy to see if they would print it off for me but they said they cannot print off any emails that are from an outside source. (They had to check with a manager about this). When I'd walked in the salesperson smiled very big and asked if he could help me. I totally got the feeling that when he found out I wasn't buying anything, "they" didn't want anything to do with me. I asked if they could print off this label that I received and they actually asked me, "is it for a return or a trade-in?" ... I asked, what's the difference? And then when I told them it was a return, that's when they said they can't print it off and suggested the AT&t store which was across MoPac and closed. There is so much more about this whole exchange that was really crappy. I just don't have the energy to include all of it. I even Googled whether or not Best Buy workers get a commission for sales and Google said that they do not work on a commission basis, so I don't understand the unfriendliness when I'm not buying something, nor do I understand the high-fiving that made me feel like I was food for a predator. (Verizon store staff are extremely unfriendly as well when you are not buying anything, so this is nothing new to me and seems to be okay with the companies. It's okay with these companies that the staff treats people like crap if they're not buying anything. And it's okay what the people themselves. I just don't get this, robotic, inhuman, and frankly unprofessional mentality and behavior.) I had sincerely said to that salesman, "you were practically laughing with smiles when I came in until you realized I wasn't buying anything." He said, "That's because I'm watching people so they don't walk out the door with stuff" -SO lame. I won't ever be going back to Best Buy or using AT& T services or recommending either. Another crappy thing about service providers and companies that sell phones is, when Best Buy first did the changeover from Verizon to AT&t for me, apparently Verizon "got wind" of it and sent me a text saying due to you being such a loyal customer we're offering $20 off per month on your bill. Hello? Why didn't they do that years ago???!!! Cell phones are just a big racket and a scam to me, but they are a necessity so they have us by the balls, don't they? I did loosen their grip on my balls however, even though I don't have any, by returning that stupid, overpriced phone, ordering my replacement phone from Verizon for 99 bucks, and will take advantage of the cheaper bill from the company that never really appreciated me but only offered me $20 off to keep my business. Did I say that Best Buy, Verizon, and AT&t all suck?