Best Buy North Austin

Great experience

I already knew what I was going in for, but still found it difficult to find an associate for help. Jackson was the associate I ended up with (approached/found) to purchase an iPad and Apple Pencil. His customer service was very pushy and downright rude. I almost wanted to cancel my sale and go elsewhere. On top of that, I had to ask for a bag so I wasn’t just walking out with 1k worth of electronics in my hand. It felt like dealing with an annoying younger brother. Not really how customers want to be treated.

If I could give a negative star review, I would. Ordered a dishwasher with install. Guy who came was here for 5 minutes. Spoke to his friend in another language and not to me standing right there. Incompetent to do the job hired for. Told me I had to call another company to fo one part then call Best Buy back to finish the job. Couldn’t answer my questions. Absoluely not. I have never hsd this issue. Then he didn’t even verify the item he left with me was what I ordered and was gone. Best Buy, don’t offer services you cannot render. Tempted to return the entire thing.

⭐ TERRIBLE CUSTOMER SERVICE — REPLACEMENT APPROVED, THEN CANCELED. NO CAMERA, NO REFUND! On October 6, 2026, I purchased an Insta360 X4 Air camera from Best Buy, along with a four-year Geek Squad Protection plan, for a total of $443.80. The following day, the delivery company marked my package as delivered. However, the delivery photo showed it had been left unattended outside my apartment door. When I arrived home, the package was missing. My apartment complex has secure Parcel Pending lockers, which residents pay for to help prevent situations like this. I contacted Best Buy several times, hoping they would help resolve the problem. At first, Best Buy approved a replacement camera for store pickup. Then, incredibly, they canceled the replacement without providing a satisfactory explanation. After multiple conversations with customer service and a supervisor, Best Buy refused both a replacement and a refund. I am now left without the camera, without my money, and still responsible for installment payments on merchandise I never received. What disappoints me most is the lack of consistency and accountability. How can a company approve a replacement and then cancel it, leaving the customer with no solution? I understand the carrier marked the package as delivered, but I never personally received my purchase. NO CAMERA. NO REFUND. NO SATISFACTORY SOLUTION. I am sharing my experience so other consumers understand what happened before deciding to purchase expensive electronics from Best Buy. Extremely disappointing customer service. I expected much better from a company of this size.