Wow! So i bought a laptop here out of convenience because my classes had started. I started having hard drive issues and since it was still under manufacture's warranty I opted to return the device to where i bought it. They were so dramatic about, the store associate his names Will? and Alejandro or some name like that, carried on, I could tell it was very painful to accept that my laptop is to get returned and oh! they carried on, "Just be aware that if it's a software issue the manufacturers won't fix it". All this time they were like trying to sell me their protection plan. Why would I buy protection plan for a device that almost a year old??$ Geek squad sounded like a geek who would geek the backend and come up with a quick diagnosis, whether it was a software or hardware issues. Caveat Emptor!
Response from Best Buy
August 25, 2026
Hello, Gladyhz,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/1M0zka), X/Twitter (https://bby.me/chdiRg) or Facebook (https://www. https://bby.me/QN7JNO) with the details of your situation, as well as Google Review 209694. We look forward to hearing from you.
I went to this Best Buy, bought a dash cam. The cord it came with didn’t match my car, so I had to go back to get the right cord. I asked 2 different guys if they would help me install the Dash Cam. They both denied. One said they only do that @ the Best Buy in Round Rock.
Response from Best Buy
August 23, 2026
Katelyn,
Dash Cam Installations are provided by appointment at specific locations with qualified Geek Squad Auto Tech Installers. We are sorry to learn of your experience and would be happy to offer support. Please send a private message to one of our social media links below. When doing so, please state that you are responding to Google 209049.
Facebook (https://bby.me/9eKiAi)
Twitter/X (https://bby.me/3deWty)
Instagram (https://bby.me/0ZY8ey Buy)
Nice employees willing to go out of their way to help.