Cheating customers!
Dos veces me la han hecho, llego, pido la computadora y ya estando en la caja el precio cambia de 689 a 1100 dólares !!! Hacen como que me “quieren” ayudar y al final no me respetan el precio publicado y su solución es “aplique para la tarjeta de crédito” ¿Qué les pasa?!!! Aquí la foto de la computadora y obvio ya no pusieron el precio 😡
At the time of being there, there was no floor reps. The reps were to busy setting stuff up the helping customers.
Response from Best Buy
October 20, 2026
Hello,
Thanks for taking the time to share your feedback. We understand not being able to get the assistance you needed because the employees were setting up the store, wouldn't be a welcome situation. We'd like to ensure that this is reviewed further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/vu8BzJ), Twitter/X (https://bby.me/XF8S1j), or Instagram (https://bby.me/N513Yk), and refer to your "Google review 240830".
Makayla W
October 17, 2026
I already knew what I was going in for, but still found it difficult to find an associate for help. Jackson was the associate I ended up with (approached/found) to purchase an iPad and Apple Pencil. His customer service was very pushy and downright rude. I almost wanted to cancel my sale and go elsewhere. On top of that, I had to ask for a bag so I wasn’t just walking out with 1k worth of electronics in my hand. It felt like dealing with an annoying younger brother. Not really how customers want to be treated.
Response from Best Buy
October 17, 2026
Hello, Makayla,
Thank you for taking the time to share your experience with us. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 239814.
Facebook (https://bby.me/v9GILL)
X (https://bby.me/rqIl1k)
Instagram (https://bby.me/35D0pu)
We look forward to assisting you there.