Extremely poor service. Waited 25 minutes just for someone to attend us or even to communicate how long it might take. All I needed is an inventory check.
Response from Best Buy
January 19, 2026
Hey there, Rakib!
We can absolutely understand the need for friendly and attentive support in store. We would like to know more about your time with us. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #106619 in your message. You can find us here:
Facebook (https://bby.me/se949w)
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We hope to hear from you!
Douglas S
January 17, 2026
My go to electronics store.
Today was my third time coming to the North Austin Best Buy for a Pokémon drop, and it finally paid off in a big way. Some people showed up as early as 11 p.m., which sounds crazy, but that’s just how competitive it is when this store gets highly chased items. In the past, they usually only had a few big items, so a lot of us waited for hours and left empty-handed. Today, though, was different and honestly felt special.
They put out around 40 of the big chased items, and it was also the first day I ever managed to get Prismatic SPC. The line was long, but the process felt much smoother and more organized than before, and the staff did a good job keeping things moving and fair.
I’m really glad they increased the quantity this time, and I truly hope they keep doing it this way, because waiting for nothing is always discouraging. Thanks to that improvement, I actually had a great shopping experience today, and it reminded me why I keep coming back to this location for these drops. If they keep this up, this will become my go-to store for future releases.
They have all the tech stuff