June 2022:
One interesting thing about Best buy...
And maybe partially why they're still in business, unlike radio Shack in circuit City...
Many of the items in the store are agreed upon to be matched with amazon.com. So if you're in a hurry and don't want to wait a couple days for your shipment from Amazon, you can go to Best buy. That said, Best buy does not have everything in any given store that they have online at bestbuy.com or at amazon.com. So you really need to choose your battles here.
I generally don't love big box stores, but I like that you go buy something today if you need it.
Dylan Elias at Best Buy Gateway in Austin, Texas (store #203) provided excellent customer service. I was trying to pick a monitor that would be mainly used for productivity (clear text with lots of real estate was most important). But, I also wanted to have some reasonable floor on the usefulness of the monitor for gaming, for which it would be used only occasionally. Balancing productivity vs. reliability vs. some gaming vs. cost is a tricky proposition, and Dylan E. did a great job guiding me through the process.
I got prepaid line they were helpfull
Stale selection. Merchandising was a mess
Response from Best Buy
July 15, 2025
Hi Michael,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to offer our customers a variety of shopping options, and I would be reaching out as well if I had questions. We'd like to review this for you.
To better assist you, please send us all the details through our social media channels on Instagram (https://bby.me/ym3juo), X/Twitter (https://bby.me/07cmil), or Facebook (https://bby.me/re7tl2). Please include your full name, phone number, and email address. Please also add Google Review Español 15229. We look forward to hearing from you.
Sincerely,
^Deysha