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Best Buy North Austin
Services Offered
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More to Explore
Frequently Asked Questions About Best Buy North Austin
How do I check product availability at the North Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2756 reviews)
Scott R
October 02, 2024
1 out of 5
I know its not this store that I have a issue with. I placed a order online for a starlink mini kit for pick up today (10-2) and now its saying 10-9. I chatted with someone on the app and they said I can pick it up in 30min to 2 hours. Drove there and they don't have the order. Called the customer service number and got hung up on 4 times. I need this for work! I only ordered from best buy because it said I can pick up in 2 days. I could have got it from another place at the same time frame.
Response from Best Buy
October 02, 2024
Hello,
Thanks for sharing your feedback with us. I know when I place an order for an item, I want to get it as quickly as possible. I understand finding that there was an unexpected delay for your Starlink order, wouldn't have been welcome news. I'd like to have this reviewed further with you by our corporate team.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and a reference to your "Google review case 64268506".
Sincerely,
^Melissa
Aliyah M
September 16, 2024
2 out of 5
Best Buy is usually my go to when shopping for electronics but they really disappointed me. The customer service was not supportive and they barely took care of us and then when they did they didnt listen to what we needed at all and pushed what they wanted
Response from Best Buy
September 16, 2024
Hi Aliyah,
Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be frustrating if the service you received didn't meet expectations. We'd be happy to discuss this further with you to understand your experience and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and this review so we can assist.
Thanks,
^Caleb
Akakhail
September 16, 2024
1 out of 5
Wow customers means nothing to these people
Response from Best Buy
September 16, 2024
Hi there, Akakhail.
Thank you for sharing your feedback with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level. Customers means everything to us and I would love to prove that to you today by seeing if there is anything I can do to help you.
To address your concerns directly, please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64207478. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention. We look forward to resolving your concerns.
Best regards,
^Magee
John G
September 09, 2024
5 out of 5
Geek squad came thru!!!