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Frequently Asked Questions About Best Buy Bastrop
How do I check product availability at the Bastrop Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bastrop Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bastrop stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bastrop Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1398 reviews)
Jake H
September 29, 2026
2 out of 5
Manager was rude.
Response from Best Buy
September 30, 2026
Hi, Jacob,
Thank you for reaching out and sharing your experience. All our employees, from top to bottom, are expected to conduct themselves with professionalism and courtesy, and it appears that did not happen.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/CZuKR6)
Twitter/X (https://bby.me/UDZZzT)
Instagram (https://bby.me/pIPsrY)
Please mention your Google review #228314, so we can review this further with you.
Kathryn W
September 14, 2026
5 out of 5
All the employees were very friendly
Teal P
September 14, 2026
1 out of 5
I called 3 separate times today to try to speak with a real live human being in the physical store with no success. I have enjoyed being a customer here for many years.
Do y'all no longer have a phone number for this location anymore?
Update:
This is my reply to your reply.... Thank you for that option, of a customer service line nationally, but that is the whole point of my review.
I desire to speak to someone in your physical store locally. The fact that y'all have set up a customer service system to where there is no option to speak with someone locally in your store is disturbing to me.
Response from Best Buy
September 14, 2026
Teal,
Thank you for reaching out to share your recent experience. We can certainly understand wanting to speak directly with someone at your local store. Calls are routed through our customer support teams, who can assist with many questions and issues. If there's something specific you need help with, please reach out to us on any of our social media profiles below with Review 222245.
Facebook ( https://bby.me/yiKyi3)
X ( https://bby.me/LFJrrJ)
Instagram ( https://bby.me/CYaaVK)
Shane H
September 11, 2026
1 out of 5
Bought an ssd online and delivered to this store. I ran a diagnostic test on our computer we got there about a year ago, because it kept shutting off randomly, and it said the ssd was failing. It ended up being a corrupted file off an application. So we returned the ssd, without ever installing, and they said the serial numbers don't match. They didn't even test it for run hours or anything, simple 30 second test. But because they recorded it incorrectly, we can't return it. Same exact model and everything as we ordered, besides the serial number. Will no longer shop here, when we come here often, and just go to Amazon for everything now. Best of luck
Response from Best Buy
September 11, 2026
Hi,
It is understandable to be upset about not being able to return your purchase. We would like to learn more about your experience and the interaction that occurred. Please feel free to connect with us through a private message on one of our social media channels and reference Review #221021.
Facebook (https://bby.me/VPkfwb)
Twitter/X (https://bby.me/dj8BFk)
Instagram (https://bby.me/02zO6D)