Best Buy Baytown

I brought an older MacBook Pro to the Baytown Best Buy in early July 2026 for a simple battery replacement. The machine was otherwise in perfect working order. I normally repair my own hardware, but time was critical because I needed the laptop for a project by August 1. Since Best Buy is an Apple authorized service center, it seemed logical to let them handle it. I authorized the repair, but Best Buy sent my MacBook to Apple for the battery replacement. Meanwhile, as Apple was in possession the laptop, somehow the repair parts were sent to Best Buy. No one bothered calling, texting, or emailing to inform me of the screw-up, and calling the store sent me to someone in India who couldn’t assist - so much for customer service. Weeks and weeks passed, and in the end, Best Buy / Apple kept my MacBook until September 5. The battery for some reason was never replaced, even though I had authorized the repair multiple times in writing. I will now purchase a battery and effect the repair myself, more than a month after I needed the MacBook ready for use. Perhaps the trashiest part of this experience was when the Geek Squad manager and others in the department tried blaming a young man BY NAME - who no longer even worked for their department - for all the trouble this situation was causing. Yet when these senior experts (whom I will not name out of common decency) became involved, the situation became even more convoluted - and I still ended up losing two months of time with no battery replacement. Best Buy corporate - I think it’s time for you to reconsider the managerial appointments you have made at Baytown store. Incompetent is too kind a word to describe the way the staff bungled this simple, common repair request. I will never again bring even the simplest item to the Geek Squad for any kind of repair, and it will be my new mission to ensure that no friends or family do so. You have lost my business, and I will now reconsider spending any money on future purchases at the Baytown store.

Best service as usual needed parts

Welcoming and knowledgeable service from Michelle! Helpful and patient assistance from James!

Great store with an outstanding staff! The manager Amman and his crew will go above and beyond to make sure all of your needs are taken care of with exceptional service. The best!