I needed two new laptops for my kids for school. Didn't know what i was doing. They walked me through the whole process and found two great laptops. Awesome experience.
I was not a fan of this location until today. Carlos was amazing and literally went out of his way to help me. I was so impressed I didn't even ask for help; he just did the right thing. Got the TV fixed in less than 20 minutes. I left happy, stress-free, and impressed. Nice job, Carlos; you made me a believer again.
I purchased a PC online and Best Buy sent Roadie to deliver it. They delivered it to the wrong address. I called and sent a message to the driver instantly to tell him to go back because I was standing outside and didn’t get my package. He said to contact customer support because he supposedly delivered it to the address in the GPS. I called customer service at BB and they said they would send me another the following day. Come to find out they cancelled my request because according to Roadie the package was delivered correctly. Now I’m sitting here with a police report and no PC because BB doesn’t want to be part of it. They said figure it out with Roadie. Best Buy is the worst.