Best Buy Baytown

Went in today to get a new Iphone, after asking for help we were given an amazing worker named Kalob. Kalob had a smile on his face the whole entire time, he was extremely helpful giving us information on how to work the new phone. He was very sweet and gave us a friendly and welcoming environment the whole time. I would go back just to talk with him again. 10/10 worker, 10/10 experience, 10/10 environment. ✊🏻King Kalob👑

Service well beyond what could or would be expected in retail. An employee whose name I neglected to get (↕️👨🏻‍🦲👓) extended himself twice, when he didn't have to at all, in helping me find a gift for a loved one. The greeters and sales associates are wonderful as well. Though Baytown is a bit out of the way for me, the experience here was better than at any other Best Buy location I've been to.

Customer service could be much better

I had not been in-store in a while as my last few purchases had all been done online with either delivery or curbside pickup. I went in a few minutes before closing on 5/18, a Sunday. I had purchased an iPhone 16 and needed a charging cable for use in my car. I showed the gentleman my phone and explained that I needed a cable with a standard USB on 1 end to plug into my car and the small C plug on the other end to connect to my phone. He instructed me to get USB-C adapter and pointed towards the mobile accessories - I opted for 2-pack of what ended up being USB-C to USB-C cables from Beats that retails for around $35. At check out, I asked if it was the correct cables for an iPhone 16 and would fit my car. I was told yes. I was not given a paper receipt and was told it had been emailed to me. When I got out to my car, I opened the box to plug in and charge my phone and was irritated to have 2 cables with the small C sized plug at both ends - not what I was needing. At that time, I had about 2 minutes before closing so I went back into the store - told the guy that the cables do not fit the USB plug in my car. He pointed towards the accessories again. This time I purchased a single Beats USB-A to USB-C cable for $18.99. For that purchase, she handed me a paper receipt. They were eager to get me out of the store so I did not fuss with returning the incorrect cables at that time plus, I had already opened the box and I was unsure of their policies. I’ve had the unneeded cables in their box sitting next to my laptop at my house and planned to return them when I had available time. I opened the app today (6/3) to pull up my receipt and check return policy and it tells me that the $35 cables are now un returnable that the last day I could have received a refund was yesterday, 6/2. They have a 15 day return / exchange policy. That’s a stupid policy!