Best Buy Baytown

I will not be returning to buy anything from this location. When I walked in a group of employees were in a group talking. One asked “do you need help with finding anything?”. My mom said, “Yes, I’m looking for a water filer for my refrigerator.” The girl said, “It’s at the back of the store.” At this point why ask if you’re not gonna assist me to the product to make my check-out process faster. We walked around the whole store and not one person to assist because the group in the front were to busy talking to one another. My mom and I asked a young man who was very nice that he will get someone who works that department to assist us. The man talked into his ear piece about 4-5 times repeatedly telling them that a customer is needing assistance by the water filers for the refrigerator. The same girl who asked if we needed help came & still could not assist us with what we needed. She told us the product we had in our hand “should” work. We don’t need something that should work … we need the right product. Keep in mind I was googling myself to see if the product was right or not. She could not pull up our account to see the type of refrigerator we bought to see which filers we needed or if one could be ordered. As we walked out we were asked if we found every thing we needed & I told them “actually no”. WE LEFT & WILL NOT BE RETURNING EVER! How can you work for a company & be put in a specific department and absolutely know NOTHING. I’ll stick to the Best Buy on beltway 8 who have excellent customer service however the Best Buy on Garth Road need further training. This is just embarrassing …

Helped me find a adapter for my headset. Super good customer service recommend! ♡

Online order easy friendly service at pick up

Paid attention to my concerns.