Fernando D
February 07, 2026
Made an pickup order, never had the chance to pickup- If an order is to pickup is because the item is available on the store but apparently no.
Made 2 calls- one told me by the end of the day , second to check back before store closes .-_-
Response from Best Buy
February 07, 2026
Hi, Fernando,
Thanks for taking the time to leave a review. I can certainly understand clarity on your store pickup order.
When using store pickup, we send you two emails. The first is an order confirmation, and the second one lets you know when the item is available for pickup. It can take additional time to be fulfilled if the item is not in stock at the time of your order.
If you require assistance with checking your order status, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #114326” when reaching out on social media.
Folks who works in here are really kind and attentive. I bought my 1st Nintendo Switch here 😭 ... it was awesome 👌🏽
Clean store skilled staff good management I had a plug n play experience
Annette R
January 23, 2026
Fast and convenience service