Best Buy Baytown

I had not been in-store in a while as my last few purchases had all been done online with either delivery or curbside pickup. I went in a few minutes before closing on 5/18, a Sunday. I had purchased an iPhone 16 and needed a charging cable for use in my car. I showed the gentleman my phone and explained that I needed a cable with a standard USB on 1 end to plug into my car and the small C plug on the other end to connect to my phone. He instructed me to get USB-C adapter and pointed towards the mobile accessories - I opted for 2-pack of what ended up being USB-C to USB-C cables from Beats that retails for around $35. At check out, I asked if it was the correct cables for an iPhone 16 and would fit my car. I was told yes. I was not given a paper receipt and was told it had been emailed to me. When I got out to my car, I opened the box to plug in and charge my phone and was irritated to have 2 cables with the small C sized plug at both ends - not what I was needing. At that time, I had about 2 minutes before closing so I went back into the store - told the guy that the cables do not fit the USB plug in my car. He pointed towards the accessories again. This time I purchased a single Beats USB-A to USB-C cable for $18.99. For that purchase, she handed me a paper receipt. They were eager to get me out of the store so I did not fuss with returning the incorrect cables at that time plus, I had already opened the box and I was unsure of their policies. I’ve had the unneeded cables in their box sitting next to my laptop at my house and planned to return them when I had available time. I opened the app today (6/3) to pull up my receipt and check return policy and it tells me that the $35 cables are now un returnable that the last day I could have received a refund was yesterday, 6/2. They have a 15 day return / exchange policy. That’s a stupid policy!

Amazing Above & Beyond Customer Service. I have been going into Best Buy more then I have in years. The Customer service is awesome. This kind of customer service needs to be everywhere. Best Buy you have truly stepped it up on customer service. Thanks so much for all the help with the security camera. We returned one because there was a problem & you all in turned shipped me another because you were out of stock. Thank you & Kudos to the Operation Mgr that was at the front door when I came it.

Excelente

Extremely friendly and has me in and out!