Best Buy Beaumont

​I’ve been to quite a few Best Buys in my life, and the experience is usually identical—you walk in, and unless you’re standing directly in the TV section, you practically have to hunt someone down to get help. Even if an employee does approach you, the second you say you're "just looking," they disappear immediately. ​This store was completely different. Every time I stepped into a new department, an employee greeted me warmly and offered help. When I let them know I was just browsing, they didn't just walk away—they took a moment to ask a couple of friendly questions and made me feel genuinely welcome before letting me shop. The hospitality here sets a whole new standard for the brand. Outstanding customer service! Very impressed and when leaving I noticed this on there wall and this store seems to be striving to do this.

Bald black dude can always help the non black customers but he gets super “busy” when it’s us. Happened at least 4 times that I’ve seen with my own eyes. Not slick at all.

Purchased a TV open box online that was marked as excellent condition with all accessories. Drove three hours to pick it up, only to arrive and find that it the TV was missing its most important parts. Tried to call the store before I made the drive to confirm the condition of the product, but you can't call the store directly. Everything goes to their big customer support center, and the agent there simply confirmed what was posted about the product condition online. Six hours out of my day, and all I get is shrugs and them blaming the customer who returned it. I've previously had pretty decent experiences at Best Buy, but I won't shop there again. This was a failure - from the system-wide level to the local store.

Probably the worst customer service I’ve ever received I was lied to multiple times to get me away and laughed at in my face when I brought my computer here for a simple install they told me 48 hrs keep in mind it takes 15 minutes to install this peice I understand that there is a line but when I go back 48 hrs later the computer hasn’t been touched garuntee that he said the part was in already and they were running scans on my computer which takes 3 hours max for a full diagnostic scan which I never authorized any scans because I had the computer scanned 1 day previous to bringing it there and I go back 5 hours later only for them to tell me the part is being installed and it will be ready in the next 48 hrs lmfao the part takes maximum 15 mins to install and they wouldn’t even sign my computer out when I asked which is most definitely theft he said he wouldn’t sign in out until he wanted to lmfao