Best Buy Bee Cave

Do not buy ATT here. Nothing but lies. Lied about ATT next being free Lied about upgrade fees being waived Lied about boxes to replace our old phones being shipped to us Lied about our plan not changing Lied about the VIP line being staffed with knowledgeable US based support

I spent approximately four hours attempting to cancel a Best Buy Plus membership because Best Buy had inexplicably associated it with a member ID that was not connected to my actual account. As a result, although I was being charged for the membership, it did not appear when I logged in, leaving me unable to access its benefits, manage it, or cancel it online. When I called customer service, I received an automated message stating, “Due to unforeseen circumstances, no agents are available to talk. Please try again later.” I ultimately had to drive to a Best Buy store, where the employees were also unable to resolve the issue themselves and had to call customer service while I waited. The membership was eventually canceled, but Best Buy refused to refund the $50 fee despite the fact that I had been unable to access the membership or its benefits because of their own account error. Obviously, I would not ordinarily spend four hours trying to recover $50. The problem was that unless I went through this process, Best Buy would have continued billing me annually for a membership I could neither access nor cancel. There is no reasonable justification for making it this difficult to terminate a recurring paid membership. An internal account-management error should not become the customer’s responsibility to investigate and resolve, particularly when the default outcome is that the company simply continues charging the customer.

Very disapointed with the knowledge their employees have in their products considering it is a Magnolia store. We came to purchase Sonos speakers and gentleman they sent to help us said the sneakers where not plugged up to listen to then he was not knowledgeble about the product he was showing us. Not coming back

Walked in and asked a guy to point me to a good phone case. I was tired of looking for a case that needs to protect my brand new Samsung S26 Ultra. He simply opened a box, put my phone in the case, and said it's guaranteed to not break. He helped me pay for it, and I was gone in less than 5 minutes. That's how I like to shop! Well done Best Buy.