Frequently Asked Questions About Best Buy Bee Cave
How do I check product availability at the Bee Cave Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bee Cave Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bee Cave stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bee Cave Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1269 reviews)
Swan L
May 23, 2026
1 out of 5
in January i had purchased a laptop from this location and added the protection plan with the rep 4 months later i cracked my laptop and im being told that i never had the protection added so the rep mustve forgot to add the protection for me when i explicitly ask for it considering my laptop was very expensive now im being told too bad by customer support and not given any solutions due to this stores mistake
tiffany
March 07, 2026
1 out of 5
manager was very unprofessional with an issue that happened in the store. refused to be helpful. cops had to be called.
Response from Best Buy
March 08, 2026
Hello, thank you for taking the time to leave us a review. Can you please reach out to us on Facebook (https://bby.me/2esqxf), Twitter/X (https://bby.me/nqdlvf), or Instagram (https://bby.me/7uubfv) with more information about your experience? Please begin your message with "This is regarding my Google Review #126995".
Beth N
February 26, 2026
5 out of 5
Had to wait about 10 minutes to get help, but staff was super knowledgeable and helpful and apologized for the wait.
Melanie D
February 24, 2026
1 out of 5
Horrible phone service. AI Asst was not helpful. Please do better!
Response from Best Buy
February 24, 2026
Hi Melanie,
Thanks for sharing this review. We can understand your frustration with not receiving the assistance you were looking for over the phone. If you need any further assistance or would like to discuss this with us, feel free to reach out to us via our social media channels on Facebook (https://bby.me/l4k8lg), Twitter/X (https://bby.me/f1fo83), or Instagram (https://bby.me/ov9cmk), and include the Google Review reference number #121430 so we can assist.