Frequently Asked Questions About Best Buy Bee Cave
How do I check product availability at the Bee Cave Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bee Cave Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bee Cave stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bee Cave Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1265 reviews)
Beth N
February 26, 2026
5 out of 5
Had to wait about 10 minutes to get help, but staff was super knowledgeable and helpful and apologized for the wait.
Melanie D
February 24, 2026
1 out of 5
Horrible phone service. AI Asst was not helpful. Please do better!
Response from Best Buy
February 24, 2026
Hi Melanie,
Thanks for sharing this review. We can understand your frustration with not receiving the assistance you were looking for over the phone. If you need any further assistance or would like to discuss this with us, feel free to reach out to us via our social media channels on Facebook (https://bby.me/l4k8lg), Twitter/X (https://bby.me/f1fo83), or Instagram (https://bby.me/ov9cmk), and include the Google Review reference number #121430 so we can assist.
Matt S
February 23, 2026
1 out of 5
Best Buy lost/misplaced/hasn’t sent my order (open box item shipping out of state. I have spent days trying to get someone to help me with this. Their customer service is terrible. I’m pretty sure their customer service agents just have the same app in front of them. I just want to be able to pick up the phone and talk to the folks at the store my item was supposed to come from. I still have no answers to my problem and I don’t have my purchase.
Kevin R
February 21, 2026
5 out of 5
Needed to pick up a TV just before close and didn't have a problem