Anthony M
September 20, 2026
A person named Flor helped me today. Greeted me when I arrived. Helped me buy a lap top and explained a lot to me about the financing and warranty options. U should have an army of Flors working for you. I will be back
Meredith O
September 17, 2026
If I could give zero stars I would! I came in and asked for exactly what I wanted.
Instead of telling me that they don't sell what I wanted in store or online apparently because I asked about that as well and they said no after I was talking to not only an employee but a supervisor for over 10 minutes.
Waste of time Don't bother unless you want to be lied to or upsold from the minute you step foot in the door.
Response from Best Buy
September 17, 2026
Hello, Meredith,
Thank you for reaching out and sharing your experience. We strive to provide excellent customer service and knowledgeable support, and we recognize that this was not the experience you had. Please reach out to us via one of our social media channels, so we can look into this further. Make sure to mention Google review #223722 in our message.
Instagram (https://bby.me/leFQCS), X/Twitter (https://bby.me/w9t9U6) or Facebook (https://bby.me/rmHvVp)
Daniel M
September 11, 2026
Bought a tv a week ago, was supposed to be installed Wednesday, they pushed to Friday, now saying they can’t do until Saturday. Completely unacceptable.
Response from Best Buy
September 11, 2026
Hello.
We can understand wanting to have your TV installed when you expect. If you need any assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #220950 in your message. Thanks.
Do not buy ATT here. Nothing but lies.
Lied about ATT next being free
Lied about upgrade fees being waived
Lied about boxes to replace our old phones being shipped to us
Lied about our plan not changing
Lied about the VIP line being staffed with knowledgeable US based support
Response from Best Buy
August 27, 2026
Good Afternoon, Brad,
We definitely understand how you are feeling after a poor experience while shopping for a new phone. We would love to partner with you directly and review this situation further. Please start by sending our team a private message on social media that includes your Google review case ID: #212707.
- Facebook (https://bby.me/GWM2yp)
- Twitter/X (https://bby.me/qgEMAb)
- Instagram (https://bby.me/wXzd8x)