header_logo

More to Explore

Frequently Asked Questions About Best Buy Bee Cave

How do I check product availability at the Bee Cave Best Buy?
How do I check my order status?
My local Bee Cave Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Bee Cave stores’ holiday hours?

Recent Reviews

4.0
(1265 reviews)
Beth N
February 26, 2026
5 out of 5
Had to wait about 10 minutes to get help, but staff was super knowledgeable and helpful and apologized for the wait.
Melanie D
February 24, 2026
1 out of 5
Horrible phone service. AI Asst was not helpful. Please do better!
Response from Best Buy
February 24, 2026
Hi Melanie, Thanks for sharing this review. We can understand your frustration with not receiving the assistance you were looking for over the phone. If you need any further assistance or would like to discuss this with us, feel free to reach out to us via our social media channels on Facebook (https://bby.me/l4k8lg), Twitter/X (https://bby.me/f1fo83), or Instagram (https://bby.me/ov9cmk), and include the Google Review reference number #121430 so we can assist.
Matt S
February 23, 2026
1 out of 5
Best Buy lost/misplaced/hasn’t sent my order (open box item shipping out of state. I have spent days trying to get someone to help me with this. Their customer service is terrible. I’m pretty sure their customer service agents just have the same app in front of them. I just want to be able to pick up the phone and talk to the folks at the store my item was supposed to come from. I still have no answers to my problem and I don’t have my purchase.
Kevin R
February 21, 2026
5 out of 5
Needed to pick up a TV just before close and didn't have a problem

About Best Buy Bee Cave

bestbuy.com