Frequently Asked Questions About Best Buy Brownsville
How do I check product availability at the Brownsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brownsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brownsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brownsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4859 reviews)
Sasha R
July 04, 2026
1 out of 5
Terrible customer service and explanation, had warranty on a monitor and wanted a reimbursement through geek squad which says can be done and now all of the sudden they can’t. Such a joke
Response from Best Buy
July 05, 2026
Hello Sasha,
We can see why you’d be upset if you are having issues with your warranty. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #1827374 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ttBYc1)
• Twitter/X (https://bby.me/UlOHCU)
• Instagram (https://bby.me/UEohmI)
Nelson M
June 29, 2026
1 out of 5
We purchased a refrigerator at Best Buy in Brownsville. We also purchased the repair service. Our ice machine broke and we asked for service April 30, 2026. The initial appointment was approx 4 weeks wait. We told them it likely needed a new ice machine but they did not bring one on the first visit. They diagnosed the problem as a broken ice machine. Our follow-up appointment after that was another 3 week wait. Therefore from call for repair to fixed problem was 7 weeks. This is totally unacceptable! WE do not recommend!
Response from Best Buy
June 29, 2026
Hello,
Thanks for taking the time to share your experience with us. We understand waiting for so long to have your ice maker repaired, isn't an ideal experience. We'd be happy to review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/WGTAY7), Twitter/X (https://bby.me/NZrwUp), or Instagram (https://bby.me/ei2pX1), and refer to your "Google review #180037".
Alberto C
June 24, 2026
5 out of 5
Encontré lo que buscaba a un gran precio.
Super buen servicio de su personal
Blanca N
June 17, 2026
5 out of 5
Cumplió con mis expectativas el regalo para el día del padre