Best Buy Brownsville

I've never had an issue with Best Buy before but this time our experience was horrible. We paid for a geek squad membership so we could have our laptop worked on and they said they couldn't fix it without sending it in. Ok. They said it would probably cost around 750 dollars. So instead we spent 1000 on a new laptop and bought a RAM stick and left it for the gel squad to install. Which they did. No problems. When done they packed it back in the box and left the power cord out. Do not ever expect their customer service to even try to help you. We called and waited for a two for 30 minutes and they said they would have the gel squad call us back. They never did. We called multiple times over the next week and never got a call back. Finally we called back repetitively and asked for a supervisor every time. 2 hours later after speaking to several of the rudest people we got THE rudest person who simply said "you should have check that" yes and when we asked if we could have it shipped to us they said they couldn't do that unless we just bought it. Which we did just buy it. But since we had gel squad work on it it was no longer considered a purchase but a repair. Which it wasn't it was an upgrade at purchase. Really long story to tell you they still have it. We live 30 miles away and don't have a car to travel. Obviously letting us pay for shipping isn't an option according to Geek squad customer service. I have never felt less appreciated as a customer.

Do NOT buy or take your computer to the Geek Squad at this store. They are the worst. They never approve repairs under warrenty. Sorry people.

The girls at work at the computer section don’t like to work will tell you where an item is and not walk you to it then you have to figure out where it is. Also, the manager, which was a woman was said I was wrong for telling them to help me Because it seemed like they didn’t wanna work

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