Gabriel C
October 29, 2024
Algunas cosas valen la pena
Владимир Л
October 27, 2024
The worst Best Buy store in the whole country! I have been a customer of the store for almost 10 years, bought a lot of different goods in different states, but I could not even imagine such an attitude... I came here to change a protective screen with a "lifetime warranty because the old one was cracked. Victor from the customer center first told me that there was no such screen, but a screen from an iPhone 12 would fit my 11 Pro Max. The most interesting thing is that he also wanted to charge me $ 8 for installing the screen!! In the end, the seller removed my old protective screen without making sure that the new one would fit my phone and in the end I was left without a protective screen. Yes, they returned my money, but I have never met such stupid sellers in any Best Buy store in the whole country...
Response from Best Buy
October 27, 2024
Hi there!
Thank you for sharing your review and being a longstanding customer. I understand your concern with this interaction you had with your phone screen protector. We'd expect you to receive the best service with this, and we'd like to follow up. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64360368” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation.
Thank you,
^Allison
Had questions about item .No one was around to ask
Response from Best Buy
October 21, 2024
Hello Eddie,
Thank you for the review. We regret to hear you were unable to receive help, when visiting our store. We would be happy to answer any questions you may have.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy
El mejor lugar para comprar electrónica, buena atención del personal, muy entendidos sobre el tema de electrónica..