Best Buy Burleson

Very polite and helpful staff

John the manger is great the staff are very professional and very knowledgeable on their products.

I've been a Pokémon collector for over 20 years, and this Best Buy has made it one of my worst buying experiences. The Asian kid who rang me up last night before closing pretty much called me a Pokémon scalper. I asked if they had any, but he cowardly blew me off and called me a scalper, which he could have easily said no. He said other employees also collect Pokémon, and they buy them themselves. So pretty much this Best Buy keeps all cards for them selfs. Last time I got lucky and picked some product up and an employee came running at me and snatched a box out of my arms without our permission or apology. An employee was stocking up and I grabbed some but then that same guy who snatched the box out my arms said those were not for sale because of the release date but he was lying because it had been released a week before and I showed him on the Best Buy app so he let me keep that box. Before I was going to pay for my items a friendly worker gave me a heads up and said that they were not going to sell it to me. So when I went to get ringed up for my items the girl was scanning my items fine but when she got a call or something she said she couldn't sell it to me anymore I asked why and she said she didn't know. I did notice she was making eye contact with the manager that was about 30' away and nobody else was around. One of the managers was also involved I went to him to let him know about the situation and he was also saying it wasn't sellable because of the release date I showed him also and he said it was fine but I know he collects because he was also talking about people scalping in a way trying to offend me which I'm not I don't resell. Also, that same manager told me that on a specific Pokémon release date, they were not going to have the product that it was all on pre-order and sold out but he lied because a friend and a bunch of people went on the release date and got products. That manager also greets everybody but not me. Like I have done something to him so I have to look away because it makes it awkward and it's another worker with him also that's kinda tall but fat with glasses. Either way, they're not stopping me from collecting I'm confident and I have been through tough times and this is a piece of cake. The Asian kid has no muscles and he talks tough he should limit his words. I'm actually about to go again in a few minutes hopefully the day workers are nicer but I'm still going on Monday nights and Tuesday nights like always have. Maybe they are always mad because I come before they close but if they are mad about that they should close earlier or stop letting people in 30 minutes before they close that should solve their issues.

I am in a month long nightmare with this store! Casey Hubble