Best Buy Burleson

After discovering that the “Open Box - Like New” TV we purchased from another Best Buy location had a crushed/bent corner on the screen once we got home and opened it, we drove to this location hoping to return it since it was closer to us. Unfortunately, because the TV was physically damaged, we were informed it had to be returned to the original purchase location instead. Even though the original store was already closed by that point, Danielle and Devon were still incredibly kind, empathetic, and genuinely tried to help us figure everything out. They took the time to explain the situation, attempted to find a solution, and treated us with compassion instead of making us feel dismissed or like an inconvenience during an already stressful situation. Customer service like that honestly makes a huge difference. What stood out to me the most was that when I came back the next day to pick up a new TV, Danielle immediately remembered me from the night before. She apologized for everything we had gone through and asked if we were able to get the situation sorted out. The fact that she remembered and genuinely cared enough to ask meant a lot to me. She was extremely sweet, personable, and made the experience feel much more human rather than just another customer interaction. Both Danielle and Devon were professional, patient, and compassionate throughout the entire experience, and even though they weren’t able to directly process the return themselves, I still left feeling heard and cared about. I truly appreciated their effort and kindness.

I needed 2 AirTags for my flight that was later that afternoon. I was looking specifically for the 2nd gen versions and Danielle was able to help locate them since they were mixed together with the 1st gens. Everything worked out great!

I’ve always and I can’t be the only one to have trouble getting assistance in a Best Buy store. But this location made it my Very last ever going into a Best Buy. I want to replace my bedroom tv. So walked in place wasn’t busy. When to tv no asking me if I need anything. I spent 30 minutes looking around for one I wanted and liked. Tv wasn’t heavy but a 45in in box wide and I was carrying a mounting kit box already. Stood looking see if anyone would come over no one. So picked up on end of the box I dragged it all the way to the checkout counter. Lady asked did anyone help you I 😂 no. So paid for the tv and mounting kit. Picked up the same end again and dragged it out to my pickup. Not one single person offered to help!! Never again….

I went in today to get a new laptop for my job as mine died today. After just a few minutes of looking around Brandon came up to me. I showed him the specs needed for work and he immediately brought me over to a few that were affordable. He helped me decide which one would work best for me. We decided on a gaming laptop with the specs I need and I already love it! Thank you Brandon!!!!