Best Buy Burleson

Told that the 2 Year warranty that is on our receipt is not valid when we bought less than a year ago because we didn't pay the yearly membership of 200 dollars. So our ear buds that were bought in January can not be returned even though they dont charge anymore. Manager says they tell you at checkout to get the yearly membership or your warranties will fall through. We were not told any of that.

Don’t be black and shop here. I bought a $90 power supply and picked it up at 8:30 PM. I get home, and the wrong power supply is in the box. So I have to wait until 10 AM when they open the next day. I go in at 10 AM, and I had class that same day. I was hoping it’d be quick, in and out, but nope. All of a sudden, it’s like I’m getting accused of stuff over a $90 PSU when I’ve spent way more with them before at this specific Best Buy. I was originally just fine getting a replacement because it’s fine, mistakes happen. Then it’s like I’m being accused of theft for no reason, so I’m pissed already, and I’m like, I just want a refund at this point. I’m clearly a joke to these people. Then they’re like, no, we can’t give you a return for no valid reason, even though it’s 100% their fault for giving me an unwrapped returned item in the first place(didn’t tell me this at all). First, they said it was wrapped, then they lied and tried to give me the runaround. I eventually had to send my own mother to get a refund because I just don’t have the right skin tone to get one. I’m young and Black, and that automatically means thief to a lot of people. The manager sends his associates to talk to you because he’s too scared to explain himself.

Always helpful and knowledgeable geeks

I had a very disappointing and costly experience at this Best Buy. Despite the store not being busy on a Sunday evening, no one was available in the computer department. I had to walk back to the entrance and ask the store manager to call someone for assistance. An employee named Heaven came over, and I explained that I urgently needed a new iMac to meet a work deadline. I also made it clear that I was not knowledgeable about the newest Apple computers and needed guidance being that I’ve had my iMac for almost 10 years. Based on her recommendation, I purchased a $1,599 Apple product plus AppleCare, bringing my total to approximately $1,900. I specifically asked several times whether I needed to purchase a Mac mini to go with it. She assured me that she was very knowledgeable about Apple products and that this purchase was an equivalent upgrade to my existing iMac. After realizing the product wasn’t in stock, she suggested that I pick the last one up from another location. So, I then drove to another DFW Best Buy location, normally about 25 minutes away, to pick it up while dealing with heavy Dallas Cowboys game traffic. By the time I got home roughly two hours later, I discovered that I had purchased only a monitor…not an iMac computer capable of doing my work. Note: For those that don’t know, this Apple monitor looks almost identical to the actual iMac computer so it’s an easy mistake for buyers that aren’t up to speed with new products and technology. This mistake cost me valuable time, gas, and unnecessary stress while I was already facing a deadline…that I was unable to meet. Customers should be able to rely on employee knowledge to help better understand the basic function of a product before recommending a major purchase as such. I returned the purchase the following day and spoke with the store manager, who apologized and said she would address the situation. I appreciate the apology, but this experience seriously damaged my confidence in Best Buy, and I won’t be returning.