Best Buy Burleson

I’d give it 0 stars. I bought speakers there two and a half weeks ago. Since I’m from Germany, the purchase wasn’t recorded and I wasn’t sent a receipt. I have the credit card information for the charges, but Best Buy can’t provide me with anything and won’t exchange the broken speakers! Now I’m stuck with $100 worth of junk. Thank you very much. I’ll never buy anything there again! What a rude experience!

Great helper from employee

Mi favorito en electrónica

Went in there with the intention of buying an affordable monitor and left over budget with an unwanted credit card that was never not once mentioned to me that it was being opened What made it worse was when I went in the store the very next day realizing what had happened. I asked to speak to a manager and I would like to say I left that place more agitated than I was when I first went there. Manager Ryan genuinely made my experience at Best Buy quite literally the worst. I was trying to explain to him where I was thrown off and he made it seem like I was at fault the whole time to the point where he was “I don’t understand where this conversation is going I just feel like we’re going in circles”. I was hoping to get some sort of assistance but instead I was just gaslit the whole time. Disappointment is an understatement. Don’t let them fooling you into signing up for their ‘payment plan’ please run because you’ll be stuck with unwanted credit cards in the end. I don’t know about other Best Buy’s but this one is just MONEY hungry, associates are not transparent about certain things. You won’t realize until later.