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Best Buy Burleson
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Burleson
How do I check product availability at the Burleson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burleson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burleson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burleson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2572 reviews)
Ely R
February 28, 2026
5 out of 5
I knew what I wanted when I got there. A Samsung smartwatch. In and out in ten minutes , very happy.
Vanessa C
February 27, 2026
1 out of 5
Stop using AI on the phone. It’s NOT working to communicate on any store
Response from Best Buy
February 27, 2026
Hey there, Vanessa,
We understand your frustrations surrounding your experience with us when calling in. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/tghogf), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #122660".
Rebecca J
February 19, 2026
1 out of 5
Edited bc best buy responded like i was stupid:
I did check availability before I called. I called bc its happened before where your stock online says you have it and then I get there and you dont. I called and your service rep lied and said they were in store and they weren't ever in store according to the person who greeted me when I went in. She said this location has never carried it. It wasted my time and it was very upsetting and ruined your business reputation for me. Also you utilize Ai in your phone answering system which is a moral failing as well as a waste of time for your callers. You had plenty of employees in your store not occupied so I doubt the call volume is more than what they could handle I think your company has made poor customer service choices to cut costs and I wont ever use your services again.
I called to make sure they had what I wanted before I left my house and bought a gift card to pay for it. When I called I was tossed from AI to Ai and customer service rep to customer service rep until I got one who said they were at the store and did have 2 in stock. So I went and got the gift card and drove to the store only to be told they 'dont take calls' and the service reps aren't even in the states and they havent carried that brand at this pocation in years. Very disappointed and disgusted that best buy rep would lie to me and they use Ai. Now I dont even want to buy from them because of their poor values and customer service. DO NOT CALL THEIR SERVICE REPS BC THEY ARE LIARS. Will never support best buy ever again.
Response from Best Buy
February 20, 2026
Hello, Rebecca,
Thank you for taking the time to leave us a review. It can be frustrating when you aren't able to find the help you need over the phone. All phone calls are routed to our national customer service center due to the high number of calls stores receive on a daily basis.
We do have a way for you to find out if a store is currently carrying the item you're looking for on our website. Simply use the store locator to select your favorite Best Buy location, and then search for your item. On the left there's a filter "Exclude Out of Stock Items," which will show you if your item is in stock. That will give you what's available at the time, however customers are shopping in store and may purchase that item before you arrive.
If you need assistance, please reach out on social media to connect with us. Please mention Google Review 119546 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Mark S
February 15, 2026
2 out of 5
The staff is not very helpful and rude.
Response from Best Buy
February 16, 2026
Hi Mark,
Thanks for sharing your experience with us. It's concerning to hear that the service you received wasn't as helpful and friendly as you should expect from us. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/0c1gbg), Twitter/X (https://bby.me/ws5o6p), or Instagram (https://bby.me/wbvw4f) and mention your "Google review #117917," we'll be happy to ensure this is documented and provide any assistance you need.