Best Buy Burleson

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walked in the store to get a cable and walked out with a new phone and several Accessories. Tyler introduced himself And let me know the great deals that was going on as AT&T customer. He was so helpful and explained everything so well I was comfortable with trading in my phone. Tyler was awesome.

First off, Best Buy in my opinion has always had ok to good customer service. The young lady that checked me out was very nice and helpful. I was picking up a 75" TV that had been an exclusive online deal and had to rent a truck to get it home. My son pulled the truck around and the one store associate stood there with the t v.So I asked if he needed me to help load, and he said, no.Someone was coming. Someone showed up and loaded the t v into the truck. I get the t v home open the door of the truck and find that the t v is wet at the bottom. You can also see that there had been water that has seeped into the cardboard quite a ways up. I find it hard to believe that they were not aware of the dampness on the box. My son and I noticed it immediately when we unloaded the t v. I decided to rent a second truck and return it for a different one that wasn't wet..But the lack of concern for my situation from the lady at the door made me decide just to cut my losses and return it because it had cost me my savings on the deal renting a truck the second time. I asked how was it that the loaders didn't feel the wet box when when me and my son felt it immediately? Her response was, I don't know I wasn't here when actually she was there when they loaded it. Customer service is a huge deal for me,So that's when I decided just to leave the TV cut my losses and move on. I ended up purchasing another tv online that cost a little more, but comes with free delivery from a competitor. They were happy to have my business it seemed, or at least they pretended very convincingly. Not saying BestBuy has lost my business for good, but retail stores should make every effort possible to make the customer feel as if you care, even if you don't. There are other retail options for the same products.

Landon helped us with picking out our purchases and signing up for a credit card, he was extremely helpful and went above and beyond to help us out!