Best Buy Burleson

Went in there with the intention of buying an affordable monitor and left over budget with an unwanted credit card that was never not once mentioned to me that it was being opened What made it worse was when I went in the store the very next day realizing what had happened. I asked to speak to a manager and I would like to say I left that place more agitated than I was when I first went there. Manager Ryan genuinely made my experience at Best Buy quite literally the worst. I was trying to explain to him where I was thrown off and he made it seem like I was at fault the whole time to the point where he was “I don’t understand where this conversation is going I just feel like we’re going in circles”. I was hoping to get some sort of assistance but instead I was just gaslit the whole time. Disappointment is an understatement. Don’t let them fooling you into signing up for their ‘payment plan’ please run because you’ll be stuck with unwanted credit cards in the end. I don’t know about other Best Buy’s but this one is just MONEY hungry, associates are not transparent about certain things. You won’t realize until later.

Heaven was amazing. She helped me find exactly what I was looking for. She was patient and understanding and made my laptop buying experience less stressful

Thank you Derek for being so supportive in our time of need. Derek displayed every mark a company wants to hear from their employees. He told us about promotions, credit cards, upcoming promotions to look out for as well as the professionalism was off the charts. Please recognize Derek he truly deserves to be acknowledged.

Great service