Best Buy Burleson

Muy buena atencion y servicio. Amplio local con variedad de productos, marcas y modelos. Tipico de la cadena. Varias ofertas. Tiene estacionamiento amplio

Nate was amazing and patient and professional

Five stars for See-Jay (CJ) at the Burleson location! He just helped us buy a new TV and the experience was flawless. We actually bought a different TV from him last year as well. He is our go-to guy for electronics because he always delivers excellent service and helpful advice. Highly recommend!

We stopped by Best Buy in Burleson today intending to purchase an Omen gaming PC for our teenager. We were prepared to spend roughly $2,000–$2,500 on a computer and accessories. When we arrived in the PC section, there wasn’t a single employee around, and there were no other customers in the department either. We spent about 10 minutes comparing systems and eventually decided on the one we wanted to buy. By that point, we still hadn’t seen anyone available to help. I sent my teenagers to the customer service desk to ask for assistance. After waiting another 10 minutes with nobody showing up, I went to the front of the store myself and asked again for someone to help us in the computer department. Another five minutes passed, and still no one came. What makes this even more frustrating is that the store wasn’t busy. There couldn’t have been more than five customers in the entire building, and nobody else was even looking at computers. We weren’t asking for a lengthy consultation—we were ready to buy and simply needed assistance completing the purchase. After waiting more than 25 minutes and asking twice for help, we left and ordered the system from Amazon instead. On my way out the door I asked to speak with a manager. The girl who I spoke with couldn’t have been more than 21, and seemed completely unaffected by me telling her what had happened. It’s hard to understand how a store can lose a $2,000+ sale because nobody could be bothered to walk over to an empty department and help a customer who was actively trying to spend money.