Best Buy Burleson

I had a very disappointing and costly experience at this Best Buy. Despite the store not being busy on a Sunday evening, no one was available in the computer department. I had to walk back to the entrance and ask the store manager to call someone for assistance. An employee named Heaven came over, and I explained that I urgently needed a new iMac to meet a work deadline. I also made it clear that I was not knowledgeable about the newest Apple computers and needed guidance being that I’ve had my iMac for almost 10 years. Based on her recommendation, I purchased a $1,599 Apple product plus AppleCare, bringing my total to approximately $1,900. I specifically asked several times whether I needed to purchase a Mac mini to go with it. She assured me that she was very knowledgeable about Apple products and that this purchase was an equivalent upgrade to my existing iMac. After realizing the product wasn’t in stock, she suggested that I pick the last one up from another location. So, I then drove to another DFW Best Buy location, normally about 25 minutes away, to pick it up while dealing with heavy Dallas Cowboys game traffic. By the time I got home roughly two hours later, I discovered that I had purchased only a monitor…not an iMac computer capable of doing my work. Note: For those that don’t know, this Apple monitor looks almost identical to the actual iMac computer so it’s an easy mistake for buyers that aren’t up to speed with new products and technology. This mistake cost me valuable time, gas, and unnecessary stress while I was already facing a deadline…that I was unable to meet. Customers should be able to rely on employee knowledge to help better understand the basic function of a product before recommending a major purchase as such. I returned the purchase the following day and spoke with the store manager, who apologized and said she would address the situation. I appreciate the apology, but this experience seriously damaged my confidence in Best Buy, and I won’t be returning.

If your looking for a electric devices for home or personal use. This the place. They have many electronic brands.

I didn't get what I wanted because it's not out yet and is on presale.

They forced everyone to only get ONE pokemon tcg box on a huge release day for the 30th anniversary. Best Buy’s policy is ONE per SKU. Extremely unfair to people who show up first. It’s first come first serve for a reason.