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Frequently Asked Questions About Best Buy Burleson
How do I check product availability at the Burleson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burleson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burleson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burleson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2664 reviews)
Renee D
August 23, 2026
5 out of 5
Great place to shop. Customers are greeted immediately upon entering the store. Everything is easy to locate and if not, the associates are readily available to assist.
Jack l
August 22, 2026
1 out of 5
Disappointing Customer Service
I’ve visited the Best Buy location in Burleson several times, and unfortunately, my recent experiences have been disappointing. On one previous visit, I had already selected the item I wanted and waited about 10 minutes for checkout, I was first in line and waited 10 minutes in like and nobody came to the POS, so I left without the item
Yesterday, I visited the store looking for a 65-inch TV, and once again, nobody offered to help me or even checked in to see if I needed assistance. I understand that stores can get busy, but having multiple visits where I’m unable to get help makes the experience frustrating.
I’ve always expected better customer service from Best Buy, especially when shopping for larger and more expensive items like a TV. I hope management can address this because customers shouldn’t have to track down an employee just to get basic assistance.
Jeremiah
August 22, 2026
1 out of 5
They never honor store limits. I went for the anniversary gift card and people were buying more than one in line, by the time I got to the register they were all gone.
Every single time
No I'm not messaging you on a social media account.
Response from Best Buy
August 22, 2026
Hello Jeremiah,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review # in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/cgr0Nf)
• Twitter/X (https://bby.me/pUASJ3)
• Instagram (https://bby.me/Drijs5)
Robert B
August 17, 2026
5 out of 5
They were courteous and helpful as always. Have been going there since 2008