Best Buy Burleson

I had a terrible customer service experience at another Best Buy today. However, I was pleasantly surprised by the exceptional customer service at this store. The greeter offered to guide me to the Geek Squad for assistance. The young lady there was incredibly professional and knowledgeable! I had almost given up on customer service until this experience. She truly deserves a raise! I didn’t get her name, but I’ll share a photo of the receipt.

Told that the 2 Year warranty that is on our receipt is not valid when we bought less than a year ago because we didn't pay the yearly membership of 200 dollars. So our ear buds that were bought in January can not be returned even though they dont charge anymore. Manager says they tell you at checkout to get the yearly membership or your warranties will fall through. We were not told any of that.

Don’t be black and shop here. I bought a $90 power supply and picked it up at 8:30 PM. I get home, and the wrong power supply is in the box. So I have to wait until 10 AM when they open the next day. I go in at 10 AM, and I had class that same day. I was hoping it’d be quick, in and out, but nope. All of a sudden, it’s like I’m getting accused of stuff over a $90 PSU when I’ve spent way more with them before at this specific Best Buy. I was originally just fine getting a replacement because it’s fine, mistakes happen. Then it’s like I’m being accused of theft for no reason, so I’m pissed already, and I’m like, I just want a refund at this point. I’m clearly a joke to these people. Then they’re like, no, we can’t give you a return for no valid reason, even though it’s 100% their fault for giving me an unwrapped returned item in the first place(didn’t tell me this at all). First, they said it was wrapped, then they lied and tried to give me the runaround. I eventually had to send my own mother to get a refund because I just don’t have the right skin tone to get one. I’m young and Black, and that automatically means thief to a lot of people. The manager sends his associates to talk to you because he’s too scared to explain himself.

Always helpful and knowledgeable geeks