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Frequently Asked Questions About Best Buy Burleson
How do I check product availability at the Burleson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burleson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burleson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burleson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2638 reviews)
Jonathan Y
June 18, 2026
1 out of 5
We stopped by Best Buy in Burleson today intending to purchase an Omen gaming PC for our teenager. We were prepared to spend roughly $2,000–$2,500 on a computer and accessories.
When we arrived in the PC section, there wasn’t a single employee around, and there were no other customers in the department either. We spent about 10 minutes comparing systems and eventually decided on the one we wanted to buy. By that point, we still hadn’t seen anyone available to help.
I sent my teenagers to the customer service desk to ask for assistance. After waiting another 10 minutes with nobody showing up, I went to the front of the store myself and asked again for someone to help us in the computer department.
Another five minutes passed, and still no one came.
What makes this even more frustrating is that the store wasn’t busy. There couldn’t have been more than five customers in the entire building, and nobody else was even looking at computers. We weren’t asking for a lengthy consultation—we were ready to buy and simply needed assistance completing the purchase.
After waiting more than 25 minutes and asking twice for help, we left and ordered the system from Amazon instead.
On my way out the door I asked to speak with a manager. The girl who I spoke with couldn’t have been more than 21, and seemed completely unaffected by me telling her what had happened.
It’s hard to understand how a store can lose a $2,000+ sale because nobody could be bothered to walk over to an empty department and help a customer who was actively trying to spend money.
Response from Best Buy
June 18, 2026
Hi there,
Thanks for taking the time to leave your feedback. We understand your frustration with not getting the help you needed, after waiting such as long time. We get why you would be disappointed. We would like to speak with you more and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 174179 in your message to us.
X: https://bby.me/1DvlOX
Facebook: https://bby.me/hNVieH
Instagram: https://bby.me/9Ax6dK
Randy S
June 17, 2026
1 out of 5
Pricey Place to Buy Stuff
And AI Answering System Sucks
Response from Best Buy
June 18, 2026
Hello,
Thank you for the review. We understand your frustration with the phone system.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 173856
Bobby B
June 11, 2026
5 out of 5
Ben at the Burleson store #665 was a big help. Found exactly what I was looking for. He is an absolute asset to you company!
Elsa L
June 07, 2026
5 out of 5
I had such a great experience at Best Buy thanks to Derek! He was incredibly patient and took the time to explain all the different TV options to us. He made sure we understood everything without rushing, and his knowledge really helped us make the best decision. Highly recommend seeing Derek if you need help with electronics!