Best Buy Cedar Hill

Got the Switch 2 bundle and Fire Emblem, but watch the parking lot Picked up the Switch 2 Mario Kart World bundle and a copy of Fire Emblem on the same trip. The bundle was in stock and the price was fair for what you get. Mario Kart World runs great out of the box, and the console is noticeably snappier than the original Switch. Fire Emblem looks sharp on the new hardware and I was already hooked after the first battle. Inside the store was smooth. An employee had the bundle at the register within a couple of minutes, and checkout was quick. The one knock has nothing to do with Best Buy itself. Outside the entrance there were solicitors working the sidewalk, and one followed me toward my car asking for money and pushing a clipboard. If you're carrying a brand new console, keep your bag close, keep moving, and don't stop to sign anything. Walk to your car with your keys ready and don't stand around loading things in the trunk while someone is talking at you. Store staff might want to look into it, since it made the exit a lot less relaxing than the shopping. Great products, good in-store experience. I'd buy here again, I'd just go in daylight and stay aware of who's around outside.

I recently purchased new headphones from Best Buy. My sales rep Aker was excellent. He was courteous, personable and was very helpful. I will look to him again for my next visit.

This place needs some real improvement. I went over to try and help my mother trade in her phone for a new one since she only speaks Spanish. Anyway, we chose her phone and then we started asking questions about the trade in and the employees kept asking one another questions like they didn’t know what to do. Pretty soon there was about eight of them standing there chatting and looking like they were giving us dirty looks. They even started giving us an attitude and telling us to send it over through mail to get it fixed or get a new phone but the same model as the original. We ended up just leaving and extremely disappointed with this experience. I will definitely be doing business somewhere else. What a disappointment.

I love the costumer service in this location