Best Buy Cedar Hill

The Stores are always fun to be in! My 9yr old grandson knew what he needed from there...I just drove 🤣🤣🤣 these kids today are different!

I decided to leave this review after reading others on Google, which helped me know exactly where to share my experience. Unfortunately, my visit to the Geek Squad for my son’s iPad repair was nothing short of frustrating and disappointing. I had a PM appointment and arrived early, which I thought would be a positive since the technician was able to assist me right away. However, I should have known things were going to go downhill when I repeatedly told the technician that the iPad had AppleCare—which I always purchase because I have twin boys and ensure all their devices are covered under warranty. Despite making this clear multiple times, he did not seem to register this information. The real problem started when my son couldn’t remember his Apple password, so I attempted to reset it. I explicitly told the technician that we needed to be careful because if done incorrectly, the Apple account would get locked. I even showed him the issue I was having. He completely ignored my warning and proceeded anyway, causing the Apple account to be locked for hours—which I knew would happen and tried to prevent. At this point, I explained that I was leaving town and wouldn’t be able to return the next day to resolve the issue. Frustrated, I asked to speak with a manager, hoping someone would take responsibility for the mistake. The technician went to find a manager and returned with a man named Mike, who, to my dismay, completely disregarded my concerns. He did not acknowledge the issue, showed zero urgency, and made it clear that he had no real interest in helping me. When he finally decided to address me, it was only to tell me to "wait 4-5 minutes" because he was "taking care of something else." This entire experience was unprofessional, dismissive, and unacceptable. Instead of acknowledging the mistake and working to find a solution, I was met with indifference and poor customer service. The lack of accountability and basic respect for customers at this location is disheartening. I trusted Geek Squad with a simple repair, and instead, I left with a locked account, wasted time, and zero resolution. I will definitely think twice before coming back to this location, and I would advise others to be cautious if they expect attentive and knowledgeable service.

Super place.

Great customer service