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Best Buy Cedar Hill

4.1
(2804 reviews)
731 N Highway 67
Cedar Hill, TX 75104
(469) 526-1115
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Recent Reviews

4.1
(2804 reviews)
Jewels W
August 14, 2026
1 out of 5
Absolute horrible experience, trying to return something that my son was pretty much convinced to buy. He wanted the MacBook Neo and was talked out of it and convinced to buy a open box item when we tried to return it because it wasn’t the item he originally wanted they gave us the runaround about returning it. We had to come back three days later and still, they tried the same went around and finally they realize that they had made a typo on the serial Number and the worst part about this is they didn’t make an effort to apologize or take the accountability and accepting that they had made a mistake. They did nothing to try to make it right or to apologize for the inconvenience they put us through. Shout out to Eric for finally figuring it out that it was a typo. The girl who put this order in couldn’t type at all because she’s not only made an error with the serial number, but also made an error with my phone number for The account purchase. That made it difficult for them to find the cell in the system whole time I’m giving my number whole time is under a whole different number.
Response from Best Buy
August 14, 2026
Hello, Thank you for sharing your experience. It's concerning to hear about the difficulties you encountered while attempting to return the open-box item, especially after your son was hoping to purchase a different product originally. Having to make multiple trips to the store, deal with delays caused by incorrect information on the order, and spend additional time resolving issues related to both the serial number and phone number would understandably be frustrating. We appreciate you recognizing Eric for identifying the serial number discrepancy and helping move the process forward. Your feedback also highlights concerns regarding the accuracy of information entered during the sale, as well as the overall handling of the return process. Customer interactions should be handled with care and attention to detail, and your comments regarding accountability and communication are important. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/osWU5v) Twitter/X (https://bby.me/7XUlut) Instagram (https://bby.me/gmPCM3) When reaching out, please reference your Google Review 203425.
Nicole
August 13, 2026
1 out of 5
The older Black female cashier and the younger Hispanic female cashier were both very rude and unhelpful. They also made remarks about me as I walked away. The store manager was rude as well and made comments about my ability to purchase the device I came in for. Overall, the customer service was horrible, and I would not recommend this store to anyone spending their hard-earned money. They completely ruined my experience of making a luxury purchase.
M L
August 11, 2026
5 out of 5
Terrence assisted us in located items on our list of merchandise.
Richard M
August 10, 2026
5 out of 5
Luis was very helpful and knowledgeable in the electronics section. Excellent customer service

About Best Buy Cedar Hill

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