Best Buy Cedar Hill

The in-store experience was AMAZING and quick BUT DON'T call customer service to save your life, they suck. They lack understanding, basic skills of following directions and are very contradictory. Face to face is better than speaking to someone who doesn't completely understand the language being spoken by either party.

Thank you Geek Squad!!!! Service Rep Tyson was knowledgeable, patient, kind and quick at solving my issue and getting me on my way. Thank you Tyson and the Geek Squad!!

I visited the store twice within a few days and, both times, had to wait an unreasonably long time just to get a cabinet unlocked for my items. The store was not crowded, yet I stood waiting while multiple employees walked by without acknowledging me or offering help. Despite my patience, having to ask three separate times for assistance—with no apology or urgency from the staff—was frustrating and unacceptable. That said, I want to recognize Ms. Tonia, who was a breath of fresh air. She was the only one who showed genuine attentiveness and care during my visit. Her professionalism stood out in contrast to the rest of the experience.

“Great experience at Best Buy! Staff was helpful and knowledgeable, especially in the laptop section. I found exactly what I needed, and checkout was fast and smooth. Store was clean, well-organized, and had plenty of inventory. Will definitely be back for my next tech upgrade!”