Best Buy Cedar Hill

Frustratingly slow experience with unhelpful staff. I came in urgently needing a replacement for a broken phone. I knew the exact model I wanted, so I expected a quick in-and-out trip. Instead, it took over half an hour just to complete a simple purchase. I was approached by someone I assumed was a Best Buy employee, but who turned out to be an AT&T representative. When I explained that I wanted to buy the phone unlocked without changing carriers, he gave the impression he was going to help me. Then he walked away and began chatting with other customers. I waited, assuming he'd return. He didn't. It wasn't until 15–20 minutes later that a second AT&T representative came over and informed me that neither of them could actually sell unlocked phones. She offered to find a Best Buy employee, who finally arrived several minutes after that. What frustrates me most is the first representative's behavior. Rather than simply telling me he couldn't help and directing me to an actual Best Buy employee, he left me standing there waiting for no reason. That felt deceptive and disrespectful of my time. AT&T representatives stationed inside Best Buy stores should clearly identify themselves as such and, at a minimum, direct customers to a Best Buy employee when they can't assist with a purchase. Experiences like this are exactly why I prefer shopping online. I will not be returning.

Poor service 😢

To expensive. Can find better prices online.

Was directed to the correct area, the door greeter also called to have an assistant meet me. The assistant showed me the available items and told me which was the least expensive. He checked me out and I left within 15 minutes. Have spent much longer here, but wanted a quick successful visit and it was.