Best Buy Cedar Hill

I love the costumer service in this location

This place did not have what it’s advertised in stock..very frustrating to drive all the way over here for nothing.

Tried to recycle a best buy insignia branded tv thats only 30" and they tried to charge me $30 with no reimbursement for it even though their own website says it should be free or reimbursed and there are two texas laws regarding recycling that they're breaking by not allowing free recycling of their own branded tvs. I genuinely don't think im ever shopping here again or buying anything best buy branded for the rest of my life, this experience was so maddening and frustrating. Im just trying to keep a tv I no longer need out of a landfill. I'm actually amending my above review because in the 6 years I've been shopping at this Best Buy, almost every visit there is some ridiculous issue. I've taken it on the chin until now because I've worked retail and I can understand things just happen, but the whole entire above experience has been so absurd that now it's clear this is a pattern of poor customer service, unclear policies, and overall unimpressive sales tactics. 1) In 2021 I was buying an hdmi cable for a work from home set up, I wanted the insignia branded one that at the time was $5.99, when I asked a sales associate for it he said it was low quality and I should get a gold plated $32.99 one instead because the gold "conducted electricity better". Literally for an application under 3ft that's not an issue and I had to talk him in to getting me the $5.99 one from behind the counter instead. 2) in 2023 for a different work from home set up I needed a network switch, there was a lower priced net gear switch and a more expensive brand I didnt know. 10 minute conversation with a sales associate trying to pressure me in to buying the more expensive model because it had extra features I didn't need. I bought the net gear. 3) In 2024 I go in for a dp cable for my personal computer so I can make the most out of my monitor settings when I'm playing games on my computer. I get greeted and when they ask what I'm looking for I get told "we don't have those, we only have display cables". A dp cable is a display port cable. He took me to the hdmi cables and I had to show him a picture of what type of cable I wanted. 4) Early this year (2026) I bought a laptop for personal use so I could keep emails and receipts together after damage was done in my apartment and I couldn't access my personal desktop computer. I buy the laptop, go to set it up overnight, it has some kind of issue where it simply will not get past the "please wait" blue screen. After 18 hours, I give up and go to return it only to be told it has to be factory reset before I can return it, I show them it hadn't even been set up and is bricked to the point where I can't do anything! Couldn't even get in to the Bios to reset it! They made me go sit at Geek Squad for over an hour to wait for a Geek Squad member to factory reset it and approve the return. So I sat there for over an hour sobbing like a child because I thought I just wasted over $400.00 on a laptop that was defective when it was sold to me. Thankfully, Geek Squad actually has good customer service and recognized this was a defect and approved the return but I don't know what I would've done if they hadn't. Taken it to a computer repair shop and be forced to purchase a new Windows 11 License to flash to the computer? Probably. I know Best Buy wouldn't have helped me fix it without charging me more, that's for sure. Every time I shop here and need assistance with ANYTHING, every person in this store treats me like I'm an absolute idiot who can't read a services page or doesn't know how electronics work. Almost every time I get assistance and am made to feel like an idiot, I leave the store, get in my car, and cry about it. You cannot keep treating people this way if you want to keep customers.

I had purchased a wireless computer keyboard in this store and upon sliding it halfway out of the box, I decided I did not like it. Nothing wrong, not even completely unpacked. So the next day I went back in to return it. The only thing different from.when I had taken it out of the store the day before was that the piece of tape on the box had been cut. Still in the shopping bag and all. When I get to the counter and place the bag on the counter, telling the lady that I need to return the item and hand her the receipt...that is where the weird and rude behavior began. She acted almost as if she did not want to touch the receipt and told me that I needed to remove the item from the clear BEST BUY shopping bag. I did this and she processed the return,leaving the shopping bag on the counter. When she transaction was complete and I had both receipts in my hand she then asks me if I need the bag. While I thought this odd, I simply said that I did not need it. The last and final weirdly insulting execution of HORRIBLE customer relations then proceeded to be completed by this lady. She looks me in the eye and informs me that there is a trash can near the door. WHAT IN THE WORLD JUST HAPPENED? My husband and I make purchases in this store quite often but I will not even ask this lady where the exit is. So extremely rude. So,now you want me to go to any social media platform and do what? What in the name of Humpty Dumpty's pet rock is that about? It happened on Aug 25, 2026 at store #56 at approximately 2:56 PM CST. If you want more info so that you might address the issue with the employee, send me a name and phone number and I will provide what info I have.