They found out how to put the new cover on the phone
I made a mistake and threw out my tv box before I moved, will admit if you call the reginal phone number they will say they have a abundance of tv boxes but the actual store didn't. But the guy welcoming me said he could guide me exactly how to pack and move it. If I didn't ask I 100% would have broken the tv. Thankyou best buy for moving with the punches and helping out
On April 10th, I specifically purchased the GE Opal 2.0 ULTRA nugget ice machine. When I arrived, I asked to be assisted in Spanish. The employee who initially helped us went to get another employee who spoke Spanish. I explained that I wanted the ice machine in the Charcoal Black color. At first, he told me it was not available, but after checking, he said there was one left. I confirmed that I wanted it.
Both employees went to get the machine, and it took them about 10 to 15 minutes. They returned with it. It’s important to note that the packaging clearly shows the color of the machine you are purchasing, and in my case, it showed a Charcoal Black (black) ice machine. I paid and left.
I am from Mexico, so once I got home and opened the box, to my surprise, the machine was not the one I purchased. Instead, it was a different version and it was used! The hose was dirty and the water reservoir had water in it!!!
Why did this happen??? I want help getting the machine I actually purchased.
Response from Best Buy
April 13, 2026
Hello Adaliz,
We can see why you’d be upset if you got the wrong colored item. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #141093 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/hlPR7I)
• Twitter/X (https://bby.me/BTLAOB)
• Instagram (https://bby.me/0gbHri
Bryce was great helping with purchasing a go pro