Still offering Great products at reasonable/competitive prices. Staff was helpful and professional. The store is easy to maneuver through.
After 11 years of being a loyal customer to Best Buy, and particularly to this store, I had the worst experience ever here.
The “manager,” Lucas, was the worst manager I have faced in my life. He managed a situation that could lead to a great customer experience, but he preferred to do what short-sighted people do: focus on the small picture and forget the big picture.
This store lost me as a customer for life, and I spread my bad experience to anyone I could reach.
Good luck mistreating loyal customers.
By the way, the product I bought was my birthday gift.
Response from Best Buy
July 26, 2026
Hello Marcus,
Thank you for sharing your review. It's disappointing to hear that your experience with our store and leadership team left you feeling undervalued, especially after 11 years as a loyal customer. A birthday gift purchase should have been a positive experience, and we appreciate you taking the time to let us know how this situation impacted you.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/s4LVpl)
- Twitter/X (https://bby.me/3LTUHu)
- Instagram (https://bby.me/jNE4Cu)
When reaching out, please reference your Google Review 193566.
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