Not sure why they have brick and mortar locations with humans inside. I've visited multiple times with the exact same experience. I've purchased thousands worth of TVs, and computers for our business and not once had an employee offered to help. All they do is stand around inside the store chatting with each other and watching their phones. On my last visit while carrying out a large TV, employees were so consumed in their conversations, they didn't even bother to move out of our way in the walkway. We had to go awkwardly around them and they didn't even acknowledge us. You're better off researching everything you can online and purchase from whoever you feel is best.
Response from Best Buy
June 03, 2026
Hello, Jacob,
We understand that employees not putting in 100% effort in the store to serve our customers in Cedar Park, TX can be difficult. Please reach out so that we can look into the practices at this location with Review 160577 to any of our social media profiles below.
Facebook (https://bby.me/QzGpY5)
X (https://bby.me/SPWm2W)
Instagram (https://bby.me/KR60PO)
Picked up my order and it was a breeze !