Best Buy Cedar Park

Very disappointing experience at the Cedar Park Best Buy. I returned AirPods Max that I won in a big trade-show raffle and explicitly requested store credit before the return was processed. Instead, the employee refunded $486.04 to the original purchaser’s credit card. The store manager acknowledged that Best Buy made a mistake but said all he could do was apologize. I asked him to void the return, return the item to me, or issue store credit. He said he could not do any of those things and told me that he would not personally suffer a loss by giving me the item back because it was now Best Buy’s property. The manager also said he could not escalate the issue and that I would have to do it myself. I then contacted phone support, but the agent directed me back to the store because the manager had acknowledged the mistake. I specifically asked the manager to speak with a supervisor to see whether the transaction could be canceled, but he said there was nothing he could do. I understand that the refund went to the card used for the original purchase. My complaint is that I clearly requested store credit for a gift return, the store admitted making an error, and no one offered a solution. I am now left with neither my raffle prize nor store credit. An apology without any effort to correct an admitted mistake is unacceptable customer service.

David E. (Verizon specialist) is the BEST. Sitting in the parking lot writing this review! Helped me switch from ATT and was extremely professional and friendly. Highly recommend any of their Mobile Electronics specialists!

No fue una buena experiencia les falta atención al cliente

always has what I need.