The Geek Squad at this location is amazing I’m a college student and my laptop all the sudden got a virus in the middle of studying today. I was so worried and rushed over to get it looked at. Jeremiah was so nice and happy to help, showing me exactly what to do in these scenarios. He fixed it within 5 minutes of being in the store. Will definitely be coming back here next time something like this happens.
Best Buy Geek Squad is the worst! I would not let them change my batteries out of my remote control. The could not fix a simple software issue so I took it to a mom and pop shop and they fixed it with no problem. 1/2 a star!
Noble S
September 13, 2026
Went in for a hand vac, was "helped" by two people at once, which is ironic since everytime I've gone in actually needing help it's felt like I'm being purposely avoided. One was wearing the pervert camera glasses and I'd presume recording me without asking and the other was dead eyed but otherwise unremarkable, neither listened as I said about a dozen nos each to the warranty, credit card and "free" account. 0/10 will never use Best Buy again.
Response from Best Buy
September 13, 2026
Hello, Noble,
Thank you for taking the time to leave feedback. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
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Please mention your review #221953, so we can further assist you.
Bryce in cameras was the absolute best. I’ll set the scene. I spent 1-1 1/2 hours at the best buy in round rock looking for streaming equipment under my budget. Basically I got told that they couldn’t help me. Angry I left and went to another Best Buy, this one. I got immediately redirected to Bryce and he took all of my concerns in with care and was honest about what would and wouldn’t work for me. He was extremely kind and I think all employees should look to Bryce as an example of exemplary customer service. Thank you Bryce!!