UglyCreatuure
August 02, 2026
Me nor my business will be using bestbuy anymore. Use to purchase all necessary TV’s/computer etc. but today I had an experience with a rude employee in The Pc section. A new mouse had come in I wanted to check out, no floor model was present. I asked the employee if he could open the box , that had clearly already been opened by someone since you could see the tape peeling back.
He refused to and stated a 30 day return policy. This doesn’t make sense, you want me to buy, open, look and touch the mouse and if I don’t like it return it on the spot and waste everyone’s time.
I understand company policy but this is just plainly not using your brain.
Employee was really nice when speaking to my girlfriend in another section, but very rude to me. Seems odd.
Response from Best Buy
August 02, 2026
Hello,
Thank you for taking the time to share your feedback. We appreciate you bringing this experience to our attention. We understand that being unable to view or handle a product before making a purchase can be frustrating, especially when you're trying to determine whether it meets your needs. We are concerned to hear about your interaction in the PC department and your perception that the service you received was not consistent with the level of professionalism you expected.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please reference your Google Review 197075.
They have everything you need in stock. Staff was friendly. One of the best Best buys that I've been in, they helped me out quickly,
I am trying to call the store to find out about ordering 19 TV's. Apparently the number is now an AI platform that can't even connect you properly to the store. Why do you do this Best Buy?
Helpful staff. Joshua rang me up and he was warm and friendly. Really brightened my afternoon.