I've trusted the Geek Squad at the Lakeline location for several years. And today I was reminded, once again, why I chose Best Buy Lakeline to manage my technology needs. I am technology-challenged, but the team at Lakeline are always patient and respectful. And, they get the job done quickly. A big shout-out to Adam for resolving today's issue, and to Wes, for taking time to listen and affirm. These guys understand what true customer service is all about. Thanks guys!
**edited**
Mohsen our sales representative did a great job de-escalating an issue we had. He found a solution which we were all happy with.
Thank you so much for your help!
Response from Best Buy
November 05, 2026
Hello, Ben,
We appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your appliance purchase. Getting new appliances is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/9tqV48), X/Twitter (https://bby.me/QmGyk4) or Facebook (https://bby.me/tgw10B) with the details of your experience. Also add Google Review 248645. We look forward to hearing from you.