Horrible experience in appliances, I spent 15 minutes looking for someone to help me. My washing machine died on Sunday, did my research, selected what I wanted and walked in to buy. Unfortunately couldn't find anyone in all of appliances and saw 2 other people also needing help who were there before me. After 15 minutes, I left and purchased at Lowes.
And all the washing machine floor models were dirty.
No employees = no sales.
Response from Best Buy
October 19, 2026
Hello,
Thanks for leaving your feedback. It's unfortunate that you were not able to get the help you needed. We understand why you would be disappointed with this experience. We would like to speak with you more and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 240580 in your message to us.
X: https://bby.me/9jPwJd
Facebook: https://bby.me/NrxIFY
Instagram: https://bby.me/QYSrPf
Christian H
October 17, 2026
Gone are the days of customer service the employees couldn’t care less they just said everything is online now…
Richard B
October 17, 2026
Great place to see everything in person, get sales help and set up service and delivery, Best Buy is still full service and I kinda like it. It made buying a new fridge easy and I will be going back for a Starlink setup.
Visited the Cell Phone section for an issue I was having with my Verizon Visible phone service. James was friendly, knowledgeable, and helped get my issue fixed quickly. Great service - please give this guy a raise!