I've trusted the Geek Squad at the Lakeline location for several years. And today I was reminded, once again, why I chose Best Buy Lakeline to manage my technology needs. I am technology-challenged, but the team at Lakeline are always patient and respectful. And, they get the job done quickly. A big shout-out to Adam for resolving today's issue, and to Wes, for taking time to listen and affirm. These guys understand what true customer service is all about. Thanks guys!
**edited**
Mohsen our sales representative did a great job de-escalating an issue we had. He found a solution which we were all happy with.
Thank you so much for your help!
Response from Best Buy
November 05, 2026
Hello, Ben,
We appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your appliance purchase. Getting new appliances is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/9tqV48), X/Twitter (https://bby.me/QmGyk4) or Facebook (https://bby.me/tgw10B) with the details of your experience. Also add Google Review 248645. We look forward to hearing from you.
Refused to sell product after the street date had already passed because they wanted to hold it for a launch event
Response from Best Buy
November 01, 2026
Hello!
We know how exciting it is to purchase a new product, and how disappointing it can be to be told you're not able to purchase it. We want every customer to have a great shopping experience, with clear and consistent communication regarding product availability, purchasing requirements, and launch events.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
Facebook (https://bby.me/HSrSTh)
Twitter/X (https://bby.me/ATFklE)
Instagram (https://bby.me/pxrEcC)
Be sure to mention your Google Review number, #247004, in your message. Thank you.
Michael M
October 30, 2026
Absolutely the worst company on the planet. I have been trying to get a washer and dryer delivered to my house and these incompetent people cannot simply get it right. On multiple occasions I have told them and their delivery team I am not available until 4 pm. They have deliveries until 7 pm and somehow they keep coming hours before then I have to wait multiple days because the dumbasses have to reschedule me again. If Negative starts was an option they would have it
Update. Went to the store to try and resolve it only to be met with excuses and more reasons they messed up so I cancelled the order