Refused to sell product after the street date had already passed because they wanted to hold it for a launch event
Response from Best Buy
November 01, 2026
Hello!
We know how exciting it is to purchase a new product, and how disappointing it can be to be told you're not able to purchase it. We want every customer to have a great shopping experience, with clear and consistent communication regarding product availability, purchasing requirements, and launch events.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
Facebook (https://bby.me/HSrSTh)
Twitter/X (https://bby.me/ATFklE)
Instagram (https://bby.me/pxrEcC)
Be sure to mention your Google Review number, #247004, in your message. Thank you.
excelentes productos y muy surtido a muy buen precio
Alvaro, a supervisor at this location, is fantastic. He took a frustrating situation that the Best Buy policy caused and completely resolved it for me. He is a very clear and to the point person and is obviously used to working within Best Buy’s corporate system to fix problems for customers.
Esperanza C
October 24, 2026
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