Fast custmer service
Welcoming
Many choices
Multiple items from smart ring to TV.
NICE PLACE TO SHOP.
Terrible experience, I came in looking for a cpu cooler and was told they would find me a computer employee, every black shirt employee by the computing section were huddled together just chatting and complaining about not being promoted or what not. I stood in the cpu cooler aisle for 20 minutes before finally being approached by a non computer employee.
Reconsider the work ethic of the computer employees because they made eye contact with me several times but did not come and help me. Am very frustrated with my experience.
Response from Best Buy
October 24, 2025
Hello, Ryan,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
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Kindly mention the phrase “Google Review, Convo #60056" when reaching out on social.
I had a very positive and educational experience yesterday with Eric. I'm shopping for a home theater system, and Eric was extremely knowledgeable from economical systems all the way up to the top end equipment. He was patient, answered every one of my questions with extra information, and offered Best Buy's free service of in-room sound design. There were a couple of electronic glitches with some of the floor set ups so I couldn't listen to the entry level surround system, but the home audio room was in full swing and Eric navigated it like a pro. Thanks, Eric.
Travis was a Godsend, fixed my popups and crazy phone ininutes. He needs a raise.