Best Buy Cedar Park

Came in to shop. The kid at the register was very kind and helpful. But when I left out the door, I noticed he shorted me on my change. $10 short. I got back inside, not even 2 minutes later. The girl with pink/purple hair asked if i needed something. I apprised her of my situation. She turns around to a crew of employees & and chuckles, hollaring shorted change and hands my receipt and cash to a woman with curly hair. That woman then asked me the same question if I needed something. YES. My $10 owed? I tell her the same thing i told the other female & she hands me my cash back and tells me to stay there and takes off. I stand there by the door, not knowing anything since she didn't apprise me of what she was going to do. The other employees are glaring at me the whole time. 15 minutes passed, and I saw the curly haired employee who is supposedly the manager, go from employee to employee chatting. I started feeling emcumbered. My intimation told me she was investigating and asking people the situation, as if it's a big thing? Or as if i was being dishonest. Why not just go straight to the kid who checked me out, right there at the register to ask or check your camera. Finally, she comes with my change, and a couple of employees are behind her. Ear hustling. She never apologized, and she made me feel like I was a criminal or liar. She took forever to simply give a customer back her cash that she rightfully is owed. From the start, she should've said, " I'm sorry for the inconvenience." Why dont you follow me, and let me verify what happened so I can give you the correct change. As I'm conversing with the manager, the female with all that tattoos and boy hair was behind her, smirking at me and chuckling. Altogether, egregious experience. Sebastien said he'd relay what happened to the GM and get back to me and never did. This is my neighborhood Best Buy, but I will drive the distance to another location from now on.

Great staff. Helpful

Very rude woman (w red/blonde hair) team 'leader', not helpful @ all Definitely not customer service oriented...needs to be fired..like yesterYEAR

This is the only Best Buy in all of Austin that doesn’t do what they are supposed to do, every other Best Buy will let you preorder product, this when will let you, every Best Buy in Austin will not do a random release online at 2am for bots to order everything, every other Best Buy will hold the product so you can line up to open. The best Best Buy is far and will let me make preorders but this one waste my time every single time