Best Buy College Station

I’m writing this as a father and a long-time supporter of local retail. I purchased a Dell laptop through Best Buy for my son Aiden as a graduation gift. I went into my local stores first—as I always try to do to support local businesses—but they didn’t have the model he needed. Staff recommended ordering online through Best Buy, which I did, purchasing a Dell with the required specs for an engineering student. Total cost: approximately $2,500. Within the first year, the computer completely failed three separate times. Each time, it was shipped out for repair. Each time, it came back and failed again. And each time, he was told some version of: “If this happens again, we’ll replace it.” Well, here we are again. This time, when the same failure occurred, I was suddenly told that we had “run out of time” and replacement was no longer an option. I attempted to escalate. I asked to speak with the manager, Cody—who never showed. I then spoke with Zach and Justin. They were polite, but it was clear they did not have the tools, authority, or training to deal with what is obviously a lemon product. Instead, I was given excuses that directly contradicted what I had been told multiple times before. I won’t repeat the excuses here. What matters is this: • Best Buy failed to stand behind the product • Best Buy failed to honor what their own employees repeatedly promised • And when accountability was required, Best Buy disappeared This is exactly how local retail dies—not because of online competition, but because customers lose trust. A $2,500 computer that fails repeatedly should not become the customer’s problem to absorb. This was handled poorly, inconsistently, and without integrity. I expected better. I will not be shopping here again. — Jim Ross

Great options for each product. Store is laid out well, with signs to quickly get you to the product you are looking for.

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A good selection of options, and appreciate the options for curbside pickup for purchases. Customer service is hit and miss; when it's on, it's great, though it's easy to wait a while to get help on a pricing question.