Best Buy College Station

This is the worst Best Buy I’ve ever been to. I went in to purchase a TV, mounting system, and installation for my college house. I gave them all of the correct information, but somehow they put my billing address in California as the shipping address, so my TV was shipped all the way to my California home instead of my college house. When I went back to the store upset and looking for help, the first employee I spoke with basically just told me to call customer service—which I had already done multiple times and gotten nowhere. I eventually spoke with a manager who told me he would help fix the situation and call me back. He never called me back. I had to repeatedly call and physically go back into the store just to get someone to handle a mistake that Best Buy made in the first place. Because of all of this, it took another two weeks before I finally got the TV delivered and installed. And after everything I went through, the TV showed up with a cracked screen. This entire experience was ridiculous from beginning to end. Wrong shipping address, terrible communication, no follow-up from management, weeks of delays, and then a damaged TV on top of it all. I spent way too much time chasing people down just to get the products and services I had already paid for. Please save yourself the headache and do not go to this Best Buy.

Weren't as helpful as needed

Very helpful customer service, and they were very friendly. I was getting a vr headset and the retailers had experience with them and were happy to share what they knew. 👍

Jacob helped me finding a new laptop and was very knowledgeable. he always puts a smile on my face when I come in!