I'm in the market for a premium TV and have visited this store multiple times in the past couple of weeks. I'm choosing between TCL QM8L/X11L and Samsung S90H/S95H. However, in the period of about two weeks, none of the TCL displays are up and actively being demoed. There is a massive amount of inventory on the floor, but no displays working. I have to go to The Woodlands or the Spring store for assistance. Sean works to be helpful every time I've visited and he's there, but you can't do anything given the TCL demo systems aren't fully assembled and operating. Not sure who the store manager is, but that store really needs to be pulled together. My business will go to The Woodlands or Spring stores. The only reason I didn't rate one star - Sean and his excellent support. One person is not a Team and given the persistent state of this Store - why have it at all?
Response from Best Buy
October 20, 2026
We understand the frustration of not being able to see the models you were looking at in the store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/FBPsSx), Twitter/X (https://bby.me/dxCVjF), or Instagram (https://bby.me/33Y4j9), and mention your Google review, 240924.
Was happy that they had the refrigerator filter I needed!!
They had everything I neede