Best Buy Conroe

On Labor day weekend I went to buy a laptop for my College Son who is in a different State than I am. Leonardo was my Sales associate. I was buying it via My Best Buy credit line. Not only he made my purchase process super fast and easy, his care about shipping and pick up by my Son went beyond Sales person help, he treated me as if I was a Family member. My Son was able to pick up his laptop in another State within an hour of the purchase. Thank you Leonardo! Excellent service!!!!

This might not be the most optimal location to buy a laptop. I purchased an HP Victus from here with money that I had from selling a vehicle. The seal on one side of the packaging was broken and the laptop was acting strange when it was possibly connected to Wi-Fi in a hotel located in or around The City of Conroe.

I took one of my older laptops in for service, the lady said it would be much cheaper if I purchased the service contract, so I did. She said that there would be no charges unless it required parts. Some call later that day and said it was ready to be picked but I needed an appointment, so made me an appointment for the next day. I asked what they found and he wouldn't say, the only thing he said was that it was repaired at no added charge. I get there to pick it up and they did not fix anything and was told the repair contract did not cover any hardware or labor charges, only checking it out. I left one screw loose on the back and it was still loose after they said it was checked out. I demanded a refund for the unusable service contract, they refunded part of the contract and kept the computer check out cost which I have no proof of getting that. The first lady that sold me the contract had told me they would upgrade my system the Windows 11 and didn't happen either. This is not the first time that I had issues with Best Buy but it will be the last for and anyone that reads this review.

The General Manager Chris was AWESOME! He took the time to educate us about different services, products, and even taught us some ways to save. We were so grateful for his help! Amazing service- will definitely be shopping here for all of our future needs!