Best Buy Conroe

I took one of my older laptops in for service, the lady said it would be much cheaper if I purchased the service contract, so I did. She said that there would be no charges unless it required parts. Some call later that day and said it was ready to be picked but I needed an appointment, so made me an appointment for the next day. I asked what they found and he wouldn't say, the only thing he said was that it was repaired at no added charge. I get there to pick it up and they did not fix anything and was told the repair contract did not cover any hardware or labor charges, only checking it out. I left one screw loose on the back and it was still loose after they said it was checked out. I demanded a refund for the unusable service contract, they refunded part of the contract and kept the computer check out cost which I have no proof of getting that. The first lady that sold me the contract had told me they would upgrade my system the Windows 11 and didn't happen either. This is not the first time that I had issues with Best Buy but it will be the last for and anyone that reads this review.

The General Manager Chris was AWESOME! He took the time to educate us about different services, products, and even taught us some ways to save. We were so grateful for his help! Amazing service- will definitely be shopping here for all of our future needs!

Knowledgeable staff. We asked questions about computers monitors for the PS5. We bought one.

Went in for some Starlink accessories, completely out of stock. Looked around the store for other possible purchases a lot of empty shelves, lots of displays of good products, just not a whole lot on hand in stock.