Best Buy Conroe

Knowledgeable staff. We asked questions about computers monitors for the PS5. We bought one.

Went in for some Starlink accessories, completely out of stock. Looked around the store for other possible purchases a lot of empty shelves, lots of displays of good products, just not a whole lot on hand in stock.

Went in to purchase a Bambu lab 3d printer from them. Walked in was greeted by host. Walked back to find the item and found it myself. Walked to the front to figure out how to get one and explained I needed to buy one. Host offered to send someone back to meet me to help with purchase. No one showed up. I randomly found a guy who and told him I was going to purchase a printer and he asked if I wanted a cart which I replied “yes”. He walked off and was never to be seen again and never got a cart. Decided to look at filament for the printer while waited and no one ever helped again nor did a cart show up while I was leaning on the Items I was there to purchase. Not sure how these stores even stay open anymore without any help from customer service. I just walked out and left and will buy online from another source.

This is a 10 star, A++ review for Scott Schnabel and all the Premium (formerly Magnolia) Home Theater installation team (I'm sorry to not remember the 2 installers names but hope Best Buy management can identify them for recognition, they worked tirelessly all day and even made an extra trip to the Woodlands store for more wire). From walking into the Conroe, TX store and being helped by Scott in the TV section to his home visit for his theater equipment recommendations to the team members who installed our system--every detail went seamlessly. Even after our home theater was installed, we needed a home visit to help us understand the Sonos system better as we were having some technical troubles. Scott is one of the best communicators to stay in touch with his customers and once we contacted him, he set-up a home visit with Nicole to help us. Nicole figured out the problem within a few minutes of looking over our WiFi and router network. During her visit, she suggested we call our WiFi provider to upgrade our service, re-positioned our routers, and showed us on her app how the Sonos system instantly improved! And btw, we have NEVER had as good of home theater system as we have now, all because of Scott's recommendations! In the past, we've had very nice tvs, and a Premium team Sonos system home installation in another state, but this time, its the best ever!! We absolutely love our home theater system with the NeoQLED (non-glare) 75" tv, Sonos ceiling, Sub wolfer, tv bar and Move 2 speakers. The Best Buy Conroe/Woodlands Premium Installation team knocked it out-of-the-park and we couldn't be happier or recommend them and the equipment more highly to anyone who is looking at doing the same for their home. If we ever move again, we already know we want Scott and the same team to do our home theater! (see a few art sample photos below that shows the superior quality of our tv).