Last night my wife and I went in to buy an Apple Watch and Jasper was very helpful and gave us some insight on our purchase. He made our purchase smooth and easy. Very cool dude.
Good store for your electronic needs. Service is relatively friendly. Plenty of appliances, TVs, phones, etc., from which to choose.
Dash Cam installation looks great with no vehicle modifications. The team is very knowledgeable and experienced. I would highly recommend the Conroe, TX location.
Allegra W
January 11, 2025
It's not very welcoming, However, they had what my son needed at the time, so that's a plus. They also didn't offer me a protection plan for the device that we purchased . I guess I didn't fit the description of someone who would like to pay an extra 70 dollars for 2 years to protect my son device!
Response from Best Buy
January 11, 2025
Hi, Allegra,
Thank you for sharing your feedback. As a consumer myself I understand your concerns with not receiving the level of service you expected. We truly strive to create a welcoming environment for all our customers. Our associates are trained to discuss available options, including protection plans, to help customers make informed decisions based on their individual needs, and while I hate to hear that we did not provide this to you on your visit, most of our items are eligible for protection for up to 30 days after the purchase has been made. Visit https://www.bestbuy.com/site/geek-squad/geek-squad-protection/pcmcat159800050001.c?id=pcmcat159800050001 for more information on our protection plans.
So that we can formally document your concerns, and answer any additional questions you may have, please reach out to us privately via Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport. Kindly include your full name, email address, and phone number. Also, be sure to mention your Google review 64666645.
Kind regards,
^Pre