Picked up a stove today. Did not come with a power cord, which I paid for and don’t understand why they charge for that. Plus, you can’t contact the store directly. The system patches you to an overseas 3rd party call center! Seriously! ? So I have to drive back to the store to communicate and get the parts… Unbelievable… Also, Lowe’s and Home Depot have the same problem… smh…
More importantly, my frustration is when I went back, the representative told me that it’s sold separately (as if like you didn’t know).. In that case, why would the guy sell me the range without the cord??? Ohhh, because him and two coworkers were chatting on the phone in the appliance department while I needed service! Just another reason why I don’t deal with Best Buy anymore… I immediately cancelled my membership that I just started because I thought things would change…. At least the manager cared and apologized…
Response from Best Buy
March 02, 2026
Hello, Steven,
Thank you for your review. It can be frustrating to find out that ranges are not sold with power cords, so we understand your disappointment. The manufacturers have stopped supplying power cables with ranges due to the changes in power hookups for appliances resulting in customers having either three prong or four prong power outlets in their homes. If you'd like to formally document your experience, please send a private message on social media to connect with us. Please include Google Review 124932 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Don’t buy any DJI products. Sent my drone on to get repaired. DJ I charged me $1200 and then told me they don’t have the parts in stock or an ETA for when they will get them. They offered to send me a new drone as a replacement, but they also don’t have any in stock or an ETA. Absolutely worthless. I have a $7000 paperweight now.
Response from Best Buy
February 28, 2026
Hello, John,
Thank you for reaching out to us. It saddens us to hear that your recent experience with DJI was not a positive one, especially when needing support. Nevertheless, if you require additional assistance or support on an order or purchase at Best Buy please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #122880" when contacting us on social media.
A lot of changes the last ten years. It's hard to find one reason why I need to go back time after time.It's the same stuff.