Best Buy Corpus Christi

Pretty decent electronics store that clearly moves with the times. I am only removing a star because this store in particular terminated my friend for trying to accept a game code for a game that the customer didn't even want in the first place.

Had my order ready for when I got there. Wouldn't help with setup, wanted me to pay for geek squad.

Okay didn’t heave everything I needed and or wanted

Super frustrated with my recent experience purchasing a new refrigerator and the haul-away service that was promised at the time of purchase. When I purchased the new refrigerator, I specifically asked multiple times whether my old unit would be hauled away, even after disclosing that it had not been working for 8 days and that the ice maker may have caused leaking. I was clearly told this would not be a problem and that the haul-away service would still be completed. However, when the delivery team arrived, they refused to take the old refrigerator, citing “mold” inside the closed unit. This directly contradicts what I was told at the time of purchase. I was told not a problem they wrap it up and haul it away. Because of this, I was left in a difficult position and had to rent equipment and arrange for someone else to remove the refrigerator at my own expense, time, and resources. Additionally, I requested a copy of the policy regarding haul-away conditions. Instead, I was only provided with a receipt and no documentation outlining these restrictions. This lack of transparency and truth of that their "policy" is. This experience has been incredibly frustrating. The information provided at the time of sale was misleading, and customer service has not been helpful in resolving the issue what so ever.