Had an associate refuse to get me a cart to load the printer I wanted onto. They told me only carts were available. Another associate came by while I struggled and provided a cart. ....but they said they were not avaliable. I topically never complain. This made me pretty irritated, considering the printer was 700.00.
Response from Best Buy
March 29, 2025
Hello,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64981550 as reference.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
They have a Victrix Pro Controller for the PS5 145.99 label on the shelf. But Scan for $180 and wouldn't honor it. Now buying the exact same controller on Amazon for the 145.99 good job best buy
Response from Best Buy
March 28, 2025
Hello, Aaron,
Thank you for your review. I understand your concern regarding the price discrepancy during your recent store visit. Our aim is to ensure every interaction exceeds your expectations and we appreciate your valuable feedback, which helps us continue to improve.
So that we can formally document your feedback and assist with any additional questions or concerns you may have, please send a private message or DM on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 64980231.
Kind regards,
^Pre
I bought over 2k in phones and screen protectors . One of the screen protectors had a chip and was under a lifetime warranty ,they would not honor it . Made us pay for a new one . Very poor customer service . Update,after giving this review Best Buy customer service did reach out to me and asked me what happened. After the chat conversation with I believe the name was Ravi ,the did agree that it should have been replaced for free . So they did issue me a full credit for the screen protector that we paid for .
Response from Best Buy
March 27, 2025
Hello Steve,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64975692" and share your full name, email, and phone number.
Thanks,
^Vanessa
The staff is helpful and knowledgeable at this location. They have helped me with multiple large purchases