Best Buy Corpus Christi

While swapping out the 4th failed Nextbase dash cam in my c8 corvette. The Best Buy technician damaged to my driver seat by positioning it into the frame of the windshield and pressing forward until it would not go anymore, damaging the Control module for the seat motors. when I asked him if he had issues moving the seat, he got extremely defensive and repeated I didn’t do anything you saw me, I didn’t do anything, you saw me & repeated that over and over again. I had to ask for a manager repeatedly before he finally got a manager back to the install bay where I listen to the technician explain to the manager over and over and over again about the claim process. how the customer has to prove that Best Buy did the damages. 1 hour later Aaron the manager showed up. He was a great help. Great customer service. I explained to Aaron what had happened and asked to view the video of the surveillance camera in the install bay. Aaron did go watch the video then he came back and said that I was correct. There was nothing wrong with the seat before, but there was problem with the seat After the technician moved it forward. Then I had to take my car to the dealership that I deal with in San Antonio for repairs. I had to pay $500 out of my pocket to the dealership and then The dealership had to state on the receipt that Best Buy was at fault, how would the dealership know? they were not there? The policy that you have to prove to Best Buy that they damaged your vehicle is unacceptable. I don’t understand the strategy of having a dishonest employee representing your major organization, and then making your customer proof that your dishonest employee is dishonest. I will not be using Corpus Christi Best Buy anymore. If I would not have been in there and tried to remove the targa top and found the seat jammed into the windshield frame, The technician would’ve been able to just say that he didn’t do nothing and the damages were not his fault and I would’ve had to pay for the repairs that they did to my vehicle!!!!! I’m just curious how many people this is already happened to before me? Be aware folks!!! When you get your car back damaged and they deny it. request the video!!! even if they don’t want to provide it!!!!

I was in the store for over an hour yesterday buying an iPad Air and I wanted the purple 13 inch 128 and I was helped by an associate by the name of Dylan, Dylan had a great attitude and personality however, he first initially brought me on 11 inch and then had to go back and exchange it for the 13 inch and so he said he was going to bring the Wi-Fi and the Wi-Fi plus cellular so that I had the two separate options which are about $100 difference between the two and Apple Pencil and when he brought those up, he then swapped with another associate, Matthew, where I think there was a lack of communication between what I wanted and what was grabbed because it seemed the stock in the back is not organized and he grabbed a 256 instead of the 128 , And it was the Wi-Fi so Matthew had to take it back and exchange it for the Wi-Fi plus cellular 128 and upon checkout I thought everything was good because of course they hold onto everything and you don’t really look at it because you’re hoping that the associates know what they’re grabbing however, that was the issue was I got home, to open the box and it was the gray iPad and the regular Apple Pencil not the pencil Pro, which is the only one that works with the GEN 17. When I return to the store the next day, i.e. today they told me that in order to get the purple, I would have to pay a $35 restocking fee in order to get the purple because I opened the box not realizing that it wasn’t the purple that I thought I was walking away with however they did swap out the pencil which happened to be the second generation with the Apple Pro that actually works with the iPad. I told the associate that that was insane that I had to pay a $35 restocking fee for an error on her associates part and not solely mine… Next time I don’t care how angry they get at me I will be putting my hands on the product before I swipe my card to double check! I probably will go to a different Best Buy because the female associate that helped me exchange my pencil today was a bit rude.

I was disappointed that the DeHumidifier that I bought last year only lasted 14 months. Since it was 2 months over a year it was not covered for any type of repair, etc. The one I bought at Sears lasted for 5 or more years. I did buy another at Best Buy & paid $64 warranty for 4 years but am disappointed with their Insignia quality.

Its ok, prices could be better. Works in a pinch. I guess that's why Amazon is taking over everything.