Best Buy Corpus Christi

Horrible customer service. And good luck talking to a real life human being, it’s virtually impossible. I get that management would prefer you use the automated system, but occasionally it is necessary to deal with human beings. They apparently can’t afford to pay their employees to just talk to customer’s. We dropped off a laptop for service, and 2 weeks later we have no idea what the status is. My account just says they had to order parts, which is not even accurate, as it was sent to HP for warranty service. So, we tried to call but quickly realized Best Buy doesn’t care about customer service, the only way to talk to a human being is to physically go to the store. Which if you have a question about service, well you have to make an appt. You’re not just going to swing by the store and talk to someone, they won’t deal with you. Best Buy will be going away very soon, there is no reason to give them business.

Staff was great. Customers not so much.

I just had the worst customer service from a so called manager at this Best Buy. Carlos Solis you need to train Ervay Ramos how to deal with customers or better yet keep him away from customer interaction all together. He costed you at least $700 in additional revenue today. My situation goes as follows, I am in town for work and I visited this store last night. The Best Buy representative told me that was displayed was for that exact product in the display. (DJI Pocket 3 with tripod). I returned to the store today to make the purchase and another Best Buy sales rep confirmed that was the correct price. He gave me the box and while I was in the process of buying it, I noticed the tripod wasn’t in the box. He stated it was and I reread the contents to confirm. Turns out that it wasn’t the right product. I was very upset because both Best Buy reps misinformed me with the product and pricing. Both of them were extremely confident that the price was correct for the product being displayed. I asked to speak to a manager and Ervay Ramos was a complete jerk and was rude. I was initially upset because of his town and lack of empathy for my time and inconvenience. This sorry excuse for a manager put the blame on me for not checking the model number on the tag vs the product. Long story short, Carlos Solis, I will be emailing you soon to discuss this situation.

Great got legos