Very helpful, we were able to get exactly what we needed.
Don't expect help for anything behind windows, I waited for over 10 minutes until I was able to flag a blue shirt, because they would actively avoid me to help other people - once I got to flag a blue shirt, they call on their intercom for someone else to help me, and 15 minutes pass by without anyone; this was on store open, without many people around - the thing I can imagine would be me having my child with me, I carried my child, so no disturbances were made - terrible experience really, left without buying anything because it's baffling, really
Great same day pick up service.
I ordered an item online on a Monday and paid extra for express shipping because it would arrive Wednesday. Had I just done free standard shipping it would have arrived Friday. Now that it’s Wednesday I get a notification saying its delayed and will arrive Sunday. Customer service was zero help. There way of fixing it was to report it to the review board. That was from a manager too. No effort to ship a new one or even offer a discount. From now on I’ll order from a more reliable company.
Response from Best Buy
April 23, 2026
Hello, Leigh,
Thanks for taking the time to leave a review. I can understand wanting support on your recent order, especially if it has missed the estimated shipping date.
Please send us a private message on social media with some more details. Our team would be happy to resolve this for you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #145000” when reaching out on social media.