Christina J
September 09, 2024
First time purchasing a Chromebook, and Hope was very knowledgeable and made my decision based on her suggestions. Thank you, Hope!
Danny M
September 03, 2024
Geek Squad will do anything to not honor the extended warranty.
They will make up reasons why not to warranty the product.
Response from Best Buy
September 03, 2024
Hey there, Danny.
Thanks for reaching out and providing your review. We are disappointed to hear about your recent experience with trying to get your issue with your product resolved. Can you please reach out to us on social media so we can assist and document your feedback?
You can reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and let us know that you are reaching out about your Google Review 64153465.
Thanks,
^Connor
Going to have to give it a 2. Yeah it's convenient but you can usually get items for a little less online with free delivery. If it was easier to get help, then I wouldn't mind spending a few bucks more. But you really do have to work, to get someone to do their job, or to find someone to do their job.
Response from Best Buy
August 24, 2024
Hi, Kong,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting assistance when shopping at your local Best Buy. This is far from the feedback that we strive to hear from our customers.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64110219” when reaching out on social media.
Regards,
^Ravi