Super friendly staff; Large selection of products!
My husband visited Geek Squad to have his phone examined, as we suspected there might be an issue with the battery and wanted it checked. However, instead of diagnosing the problem, the young lady who assisted us immediately stated that if it was a battery issue, they couldn’t fix it and recommended replacing the entire phone. Unsatisfied with that response, we sought help from a local small business, where they were able to examine the phone and replace the battery.
Response from Best Buy
December 19, 2024
Hello there!
Thank you for taking the time to reach out on Google with a review. We strive to provide expert, friendly mobile services in-store, ensuring a seamless and personalized experience for every customer. I completely understand the need for support if any part of the process doesn’t go as expected. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64579398 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Sincerely,
^Ryan
Joeseph M
December 18, 2024
This store sold me an open box TV in "excellent" condition THAT HAS NO REMOTE. Seriously?
Response from Best Buy
December 18, 2024
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64576788" and share your full name, email, and phone number.
Thanks,
^Jacob