Unprofessional, and unwilling to fix their mistake. I spoke with Pepper who had an unkind and bothered attitude upon first speaking. I went to get my screen protector replaced - my family has all the same iPhones and free replacement screen protectors, but she told me an employee at Best Buy had previously changed the screen protectors from 15 Pro to 16. Instead of correcting this error - which was made twice, she insisted that we pay for our own and that it was our fault they had entered it into the computer wrong. I asked to speak to a manager who said "You should know what phone you have", again putting the blame on us. Aren't these the tech people??? Either way both Pepper and her manager were rude and offered no solution but to pay again for the unlimited screen protectors. I didn't even get to replace my screen protector once. If you can help it don't buy the unlimited replacement screen protectors from here - or anything for that matter. Pepper was hostile and rude the entire encounter and couldn't explain hardly anything except they weren't going to honor free replacement.
- EDIT: Forgot to add that Pepper lied multiple times about the error they made. Also said they only honor 5 replacements while in actuality the company offers unlimited.
Response from Best Buy
July 07, 2026
Hello,
Thanks for taking the time to detail your experience. It's unfortunate that your experience was a negative one and that you were not able to get your screen protector replaced. We understand why you would be frustrated. We would like to speak with you more.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 184219 in your message to us.
X: https://bby.me/jLwmv0
Facebook: https://bby.me/f1t4TE
Instagram: https://bby.me/3q92VH
All your electronic needs in one place.... they also carry small kitchen appliances.. very helpful staff
Geek squad has the worst customer service ever. How are you gonna tell my husband to go to the side & you will ‘handle’ him because the front attendant told him he go walk up if he didn’t have an appointment. Mind you, my husband took in my MacBook to see if we needed a new charger or if it needed to be serviced. Then ridiculed because my husband didn’t take the cord, only the charging block. Then for the employee to tell my husband ‘this is my charger & cord’ plugged it in ‘it’s orange, you have a software issue’ and walk away. I need my MacBook for work but I’d rather make the drive elsewhere to get it serviced. Never again!
Response from Best Buy
July 05, 2026
Hello,
Thank you for the review. We understand needing to get your computer serviced. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 182967
Brandon with Geek Squad is the best! Super helpful, informative and professional. Very appreciative of his service with my laptop!!!