Freddie M
September 17, 2025
On September 15, I dropped my phone off for a screen repair and paid $29 plus tax. Later, during diagnostics, they told me the phone needed a factory reset. Then they said it could not connect to Apple’s servers and became completely unusable.
I was given a loaner phone while they ordered a replacement of the same model. Because of this mistake, I lost over a year of memories, from March 2022 to September 2023, including my child’s first months and milestones. These are moments I can never get back.
I am very disappointed in the lack of caution and communication. I want Geek Squad and Best Buy to understand the personal impact of what happened.
Michael C
September 13, 2025
Applied for lease to own, we needed a dishwasher. East process and good customer service.
Helpful staff and very friendly