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Frequently Asked Questions About Best Buy Cypress
How do I check product availability at the Cypress Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cypress Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cypress stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cypress Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2917 reviews)
Joshua B
December 31, 2025
2 out of 5
I had a mixed experience at this Best Buy location.
On the positive side, I initially received a detailed quote for my purchase totaling around $9,003.98. When I placed the order, a few items had increased in price, but the team was able to honor and match the quoted prices, which I truly appreciated.
However, my experience with customer service during order modification and cancellation was disappointing. There were a few items that I decided not to proceed with not because I was returning them, but simply postponing the purchase to next month. While trying to cancel those specific items, the agents were not very responsive, and the attitude I received felt dismissive and unhelpful.
I was polite, respectful, and clearly explained my situation, but unfortunately, I did not feel treated with the same level of respect. Customer service is not just about completing a transaction, it’s about how customers are spoken to and supported, especially during changes or concerns.
I don’t believe in judging or discriminating against anyone. I was simply seeking help, and the tone and behavior I encountered did not meet the level of professionalism I expect from a store like Best Buy.
Overall, the pricing support was good, but the customer service experience needs improvement, particularly in communication, responsiveness, and basic courtesy.
Response from Best Buy
December 31, 2025
Hi Joshua,
Thanks for sharing your experience with us. We're glad to hear certain parts of your experience were positive, though can understand your disappointment with the way you were treated and spoken to. If you'd like to discuss this further with us or need any help, please send us a private message on one of our social media platforms, Facebook (https://bby.me/uye1a9), Twitter/X (https://bby.me/q3qan5), or Instagram (https://bby.me/pwq1i5) and mention your "Google review #98488," we'll be happy to look into this with you.
Ross G
December 30, 2025
5 out of 5
Nice store, good parking. Did an online order & picked it up quickly & easily. After some store browsing of course. Lots of cool expensive gadgets there
Kween J
December 29, 2025
5 out of 5
Big shoutout to “crispy bill” Nate for his exceptional customer service! He was friendly, professional, efficient, and very accommodating which are rare traits nowadays. My friend and I really appreciated his help!
Tammy B
December 26, 2025
2 out of 5
Had product I was looking for, but absurdly LONG line to check out. (all the way around check out area and down wall around to back of store & down back wall) Only 2 cashiers working, customer service wouldn’t straight tender any merchandise. At holiday season (I went 12/22) this is unacceptable! I left merchandise and exited store.