Best Buy Cypress

Is it just me or are these stores now lacking critical technology choices once available in store? They had virtually zero options for a headset with a 3.5mm jack.

Recently purchased a TV from Best Buy and wasnt offered haulaway service Didn’t realize it was gonna be so hard to get rid of a TV. So I called and you cannot talk to your local store. So I talked to customer service and they told me that I could take the TV to Best Buy and pay $29 to have a recycled. I told them the size of the TV and verified again and they said it was no problem. So because I don’t have a truck I paid somebody to come and pick up the TV and take it to Best Buy. When they got there, one guy said no problem 2999. Another guy said we don’t take TVs bigger than 50 inches. They went back-and-forth and inevitably wouldn’t take the TV. I called customer service back since I had spoken with them and then they said oh the guy told you wrong. You can pay 100+ dollars to have the TV come taken away from your house. Mind you I just purchased an 85” Samsung from them. I asked if somebody would speak to me on the phone from the store through the person that brought my TV in. And they all refused and said we don’t handle any customer service in store anymore. I think this is a terrible business model. And I will not be purchasing from them again.

Any electronic device you need is here

Our go to for anything electronic! Always have what we need and employees are knowledgeable and helpful.