Best Buy Cypress

Very helpful staff in the tech help center and in the computing section. Korey was extremely helpful and informative. He answered all of our questions and made great recommendations.

The review isn’t for this store specifically however, it is regarding the company they use for appliance delivery (XPro); but since Best Buy sent me a survey regarding the delivery experience, this is an appropriate outlet to let buyers beware when purchasing appliances for delivery. Pro: The store agent was really helpful, knowledgeable and provided great customer service when helping me with choosing a refrigerator. They didn’t have what I wanted in stock but he showed me a comparable model and provided the details needed to help finalize the decisions. In the day of delivery the drivers arrived early and called ahead, which I appreciated. No complaint at all for this process! Con: My home is new construction, and the entire block has no grass along the curb. It had rained the day before, leaving extremely muddy, thick Texas clay in that area, There was a fully paved sidewalk just 10 feet away that they could have used to roll the refrigerator on the dolly. When I asked them to use it, one driver became rude and argumentative, insisting the mud was the shortest route. I even asked if they could put something down to protect the area, but he refused. He continued arguing and raised his voice when I repeated my request. I had just moved, and everything was packed in boxes. Due to his unwillingness to accommodate a reasonable request, I ended up having to use one of MY bedroom blankets to cover the mud. The advance call was appreciated, but the driver’s attitude and lack of professionalism made this a very unpleasant experience. Best Buy should really consider using a different company or have a conversation with them about how to treat Best Buy’s customers.

I needed to return something. They were very helpful and refunded my purchase. Lots of things to choose from.

The quick service was great last Wed. I had help as soon as I walked in, no having to hunt someone down to help! It was easy breezy and she checked me out quickly so I didn't have to stand in long line!! Great store❗️