Best Buy Park Lane

My husband and I just bought an oven and door lock from Homer, the sales associate, and he was so awesome!! We went to two other Best Buy’s today and could not find anyone as knowledgeable as he is. We will definitely be coming back to this location because of him!! Homer, if you are reading this, you’re the best!

I will never shop at Best Buy again. I waited over an hour to speak to an agent and they never picked up the line. This is absolutely ridiculous!

I was able to do a return though I bought a product in another city. Best buy has good service.

I’ve spent thousands of dollars at this Best Buy over the years on electronics, home audio/video equipment, and appliances, and I’m also a Best Buy Total member. Unfortunately, the customer service at this location is consistently disappointing. Nearly every time I visit, there are plenty of blue-shirt employees standing around talking with each other, laughing, or on their phones, while customers are left waiting for assistance. On my most recent visit, there was one woman handling customer service while numerous other employees were standing around nearby. I waited about 20 minutes to be helped with a simple exchange. What made it even more frustrating was that I was exchanging an item because the employee who helped me at the register the day before had given me the wrong product. That same employee was there, yet apparently couldn’t assist with correcting the mistake, so I was left waiting again. I continue to spend a significant amount of money with Best Buy because of the products and convenience, but the service at this particular location repeatedly falls short. For a customer who shops here frequently and pays for a Best Buy Total membership, I expect employees to be more attentive, professional, and willing to help. Best Buy can and should do better at this location.