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Best Buy Park Lane
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Park Lane
How do I check product availability at the Park Lane Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Park Lane Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Park Lane stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Park Lane Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6306 reviews)
Kaushik M
December 02, 2024
5 out of 5
I had an amazing experience at Best Buy in Dallas where I finally got my dream PS5! The staff was helpful, the checkout process was smooth, and the console was available at a great price. Couldn’t be happier with my purchase!”
Prayash P
December 01, 2024
1 out of 5
After driving 40 mins to get to the store, had to wait for an hour to pickup my item and ended up returning empty hand as they said the item is not ready. Expected a better organization and customer service from best buy.
Response from Best Buy
December 02, 2024
Hello,
Thank you for taking the time to write a review. I completely empathize with your feelings of frustration regarding the delay in your order. We strive to process orders as quickly as possible, but this season tends to be particularly hectic, which can lead to longer wait times. We always advise our customers to wait for the pickup email before coming to the store, as this helps ensure a smoother experience. We truly appreciate your understanding, as we recognize how important your time is.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Ruzen U
December 01, 2024
1 out of 5
Worst customer service.
Response from Best Buy
December 02, 2024
Hello there, Ruzen!
Thank you for taking the time to connect with us on Google with a review. Our goal is to provide a positive, helpful experience for every customer, making sure we meet their needs and offer the support they deserve. If faced with a similar experience, I would also reach out for support. We would love to hear any feedback you may have, and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64502895 in your message.
You can find us on social media here: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
We look forward to hearing from you.
Warm Regards,
^Ryan
Demetria S
November 30, 2024
5 out of 5
Went for black Friday sale. There was plenty of inventory and prices were clearly marked.