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Best Buy Park Lane
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Park Lane
How do I check product availability at the Park Lane Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Park Lane Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Park Lane stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Park Lane Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6800 reviews)
Ilse G
February 15, 2026
5 out of 5
Phina was a such great helper,friendly and professional
Thank you Phina!
BTW the store it's very clean and they have alot of employees trying to help you
H J
February 14, 2026
5 out of 5
My experience was great. They serve me fast sufficient explain things so I can clearly understand
Darius B
February 13, 2026
1 out of 5
Ellius should be fired. Rude and very unprofessional. Staff is inconsiderate and very disrespectful.
Response from Best Buy
February 13, 2026
Hello, Darius,
Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would e happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 116768.
Facebook (https://bby.me/7v65n8)
Twitter/X (https://bby.me/2gnvi7)
Instagram (https://bby.me/rq5cq2)
We look forward to assisting you there.
Mayan B
February 11, 2026
1 out of 5
I am extremely disappointed with my experience at Best Buy.
I purchased products worth $8,000 from them, and the service has been absolutely unacceptable. The first installer came to my home and just left without completing the job. Then another technician came to install the hood, and he installed it crooked. He also did not install the oven. He never mentioned that he was missing a cable or any part — he simply left without saying anything.
After that, I contacted customer service, and the representative I spoke with was very rude and unprofessional.
This has been the worst service experience I have ever had. I am very, very unhappy and will not be purchasing from Best Buy again. I do not recommend them to anyone.
Response from Best Buy
February 11, 2026
Hi, Mayan,
We share your frustration with how your delivery and installation was handled and would like to look into this further. This is not how we want you to feel when shopping with us or looking for assistance with your order. Please send a private message to us via Facebook (https://bby.me/2tge38), Twitter/X (https://bby.me/hvry13), or Instagram (https://bby.me/zysvv2). In your message, be sure to state that you are responding to Google Review 115885.