Frequently Asked Questions About Best Buy Park Lane
How do I check product availability at the Park Lane Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Park Lane Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Park Lane stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Park Lane Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6635 reviews)
Miguel C
October 06, 2025
1 out of 5
Horrible service. I would give zero stars if possible. I was literally begging to do a 2,5k purchase. I did not even asked for help/ tech guidance… just to pay. Rude answers from personnel
Response from Best Buy
October 06, 2025
Shopping in our stores should be a pleasant experience and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/t9ptqp), Twitter/X (https://bby.me/37jwug), or Instagram (https://bby.me/uucimx), and mention your Google review, 52392.
Ande L
October 05, 2025
5 out of 5
Lots of stock
Sydney
October 04, 2025
1 out of 5
This is my 3rd time making the trek to this location for a big purchase that I could have easily bought online but wanted to test in person. Each time there have been no employees willing or able to help me. 3 times now I’ve gone in with the intent on buying but due to the helpless experience in store, I decided to spend my money with the manufacturer rather than give any money to Best Buy. What is the person of going in store to buy your tech when you don’t even get to have any of your questions answered. Very very disappointed and frustrated with this location and their staff.
Response from Best Buy
October 05, 2025
Hi Sydney,
Thanks for sharing this review. We're concerned to hear that you haven't received the assistance that you needed during these visits. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/bq1ddp), Twitter/X (https://bby.me/ykcoax), or Instagram (https://bby.me/ys54xs). Please include the Google Review reference number #51861 when reaching out.
X5er B
October 04, 2025
1 out of 5
Take forever to answer there for just for a question I was trying to ask