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Best Buy Park Lane
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Park Lane
How do I check product availability at the Park Lane Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Park Lane Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Park Lane stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Park Lane Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6745 reviews)
MathiRaj
January 08, 2026
5 out of 5
Shoutout to Sydney in the Meta Ray-Ban section who gave a demo of the meta display glasses, for being one of the kindest, sweetest and fun salesperson!
Store in general is big and has a very varied collection of any electronics, appliances or gadgets you may be in for in the Market
Omega N
January 06, 2026
1 out of 5
Jess from the Bestbuy team at this location was very dismissive and unwelcoming. She was standing and chatting with another colleague when I approached her to request for help over at the Meta Quest section. She seemed irritated that I asked her if she was free and available to help me to which she said " why do you need help?" in a sarcastic tone. The other team member who she was chatting with offered to help me. Jess muttered under her breath.."im not sure who knows Quest here" However this location lost a Meta Quest sale. I felt I was being inconvenient to the staff and was bothering them. ( note to self never to come to this location again)
The main reason for my visit to this location: I came for a Meta AI glasses demo appointment.
Ceceile at the Meta glasses section could have given a bit more of a customer service vibe. I received a cold blank expression when I gave my name when she checked the appointment schedule.
There after Sydney at the Meta glasses counter assisted me with the demo.
No one needs to have all the answers but come on... a service oriented attitude is the bare minimum right?
I love both BestBuy and Meta-
But the experience today at this location was bad due to the staff members I had to interact with.
Response from Best Buy
January 06, 2026
Hi,
Thanks for taking the time to leave your feedback. It's unfortunate that your experience was a negative one, and you found the team unwelcoming. This is never what we expect to hear, and we understand why you would be disappointed with this experience.
We would like to get some additional information regarding your visit and document your feedback. Please connect with a Best Buy representative by sending a private message to us on one of the below social media platforms. You may also include the Google review ID 101334 in your message to us.
X: https://bby.me/mgh423
Facebook: https://bby.me/ys05vs
Instagram: https://bby.me/zvnfqp
Magan G
January 06, 2026
1 out of 5
I accidentally ordered a product here, I never recieved it, yet they claim it was picked up. I live over two hours away and ive been actively speaking with best buy almost daily. I dont know if a worker stole it...if they gave it to someone random or its a mistake but its very frustrating to say the least. Since all ive gotten is the run around, I filed a complaint with the BBB.
Claudio B
January 05, 2026
1 out of 5
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