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Best Buy Park Lane
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Park Lane
How do I check product availability at the Park Lane Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Park Lane Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Park Lane stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Park Lane Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6740 reviews)
Magan G
January 06, 2026
1 out of 5
I accidentally ordered a product here, I never recieved it, yet they claim it was picked up. I live over two hours away and ive been actively speaking with best buy almost daily. I dont know if a worker stole it...if they gave it to someone random or its a mistake but its very frustrating to say the least. Since all ive gotten is the run around, I filed a complaint with the BBB.
Claudio B
January 05, 2026
1 out of 5
Bag información
elena m
January 04, 2026
1 out of 5
Asked a sales associate for help getting an iPad keyboard from the locked case and he proceeded to inform me that I needed to seek support from someone in a blue shirt (because they had the keys to the case). While I’m at the case with the other associate, I overheard him tell a white couple that he would be right back as he would go fetch another sales associate that could help them. Just felt strange for him to go the extra mile and fetch the person that the couple needed but tell me that I had to go look for someone who could help me. From the looks of the other reviews, it seems like this is a pattern!
Response from Best Buy
January 04, 2026
Hi, Elena,
Thank you for sharing your review with us. We aim to provide high quality service and are disappointed to hear that you had trouble getting help to have an item unlocked for purchase. We'd like to follow up to learn more about this visit.
Please send us a message privately on Facebook (https://bby.me/q9t2g5), Twitter/X (https://bby.me/quveqj), or Instagram (https://bby.me/c0pnnk). When reaching out, please include "Google review 100425." Thanks!
Abel P
January 03, 2026
5 out of 5
Great customer service!