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Best Buy Park Lane
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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Park Lane
How do I check product availability at the Park Lane Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Park Lane Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Park Lane stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Park Lane Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6293 reviews)
Floyd K
November 26, 2024
4 out of 5
I was greeted and left to review what is available in laptop computers. I was a little disappointed that they didn't inform me the limitations of some of their laptops due to operating system.
Natalie S
November 25, 2024
1 out of 5
Started reading the reviews for this place after order wasn't ready reasonably promptly like other Best Buy stores. Cancelled my order due to lack of trust with this location and conditions listed on open box.
Response from Best Buy
November 25, 2024
Good Afternoon, Natalie,
We certainly understand how you are feeling after an unexpected delay in your order being ready. We would be happy to look further into this situation with you. Please contact our team by sending us a private message on social media. Don't forget to include your Google review in your message: #64473721.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Elise
November 25, 2024
1 out of 5
Avoid this store!!!! I purchased a Samsung tv and when I got it home there were scratches all on it. I took it back up to the store for an exchange. I asked to look at the new tv before I took it home (the employees were very annoyed). The second one had scratches on it as well. I looked at 3 TVs all with scratches on the screens. I asked to speak with the store manager to see why this is happening. Carlos M. was extremely rude, aggressive and not helpful at all. I asked for a refund. I went to the Grapevine store and bought the same tv with no scratches at all. The Park Lane store is extremely mismanaged by Carlos M.! Apparently he is not overseeing quality control. Do yourself a favor and drive a bit further to another location!
Response from Best Buy
November 25, 2024
Hello Elise,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. This is never how we want our customers to be treated. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64472469" and share your full name, email, and phone number.
Thanks,
^Jacob
Roberto L
November 23, 2024
1 out of 5
Bad service from the workers
Response from Best Buy
November 23, 2024
Hi, Roberto,
Thanks for taking the time to write a review. We really appreciate your feedback. We know it's important to find the right help when you need it. We'd be happy to hear more about your situation and see what we can do to help. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64463959 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan