Went to the Best Buy in Denton on 288 to get a new phone. When I asked for help, Grecko was quick to help me. He went through the whole process and was able to answer all the questions I had for him. He truly made the process fast and easy, and I really appreciate that!
Best Buy's response is to: "Please send us a message on Facebook, Twitter/X, or Instagram," yet I do NOT have any of those social media platforms so how can my complaint go through?
I bought a monitor at the Denton, Tx location Dec. 2024. At that time there was an Asian female who was the supervisor or manager. She was extremely rude to me and petty. She never greeted nor thanked me. She was mean and hateful to me because I am another Asian woman and she treated me poorly even though I was nice and respectful to her. While I was in line, she ONLY told all the old white male customers "hello" and "Thank you." She had a bad attitude and she hated her own race and was self-racist and took it out on me. It's been over one year and I will never forget nor forgive how she treated me. I never went back to that location because of her.
Response from Best Buy
March 12, 2026
Hello,
Thank you for the review. We never want our customers to feel unwelcomed. This is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 128434
Everytime we come in staff is helpful and courteous. Nadia helped me with a return on a defective product and made the process easy to understand and was helpful providing details. She also helped me find a better product which I got that day. I will definitely be back to this location.