Michelle M
August 11, 2025
I am electronically-challenged, to say the least. It would take me too long to explain just how helpful the associates are at this location. Ally Robbins and Jessica Prater went so far above and beyond to help me. Thank you to the store manager and all who helped me!
Worst service years ago and is now terrible. Do not bother me again!!!!!
Response from Best Buy
August 09, 2025
Hello, Judith,
Thank you for leaving us a review. It saddens me to hear that your recent, and experiences have not been positive. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #26490” when reaching out on social media.
Regards,
^Ruby
Left wishing I had ordered online and not walked into the store.
First you get bothered by a weird overly assertive Samsung rep (definitely staying with Apple after that interaction) and then you have to wait to make your $500 purchase as you watch people who just walked in go before you.
Most stores would be eager to make a $500 sale but Best Buy was not and I had to complain to get someone to sell it to me.
Amazon would have been a less stressful and less annoying option.
I had such a great experience with Geek Squad thanks to Colby Shelby. He was incredibly patient and kind, especially with my grandmother, who can get a little nervous with technology. Colby took the time to explain everything clearly, never rushed us, and made sure we fully understood what was going on before moving forward. He helped us figure out the issue step by step, which made the entire process so much less stressful. Truly one of the most helpful and professional experiences we’ve ever had — thank you, Colby, for going above and beyond!