I left my phone at the geek squad, i returned an hour later and was told it was not there and they looked. I went home and found tracking data going back to best buy, they then said they have it after my 2nd return with proof. They said geek squad does not know their lost phone procedures, so that was my experience
Response from Best Buy
August 27, 2025
Hi, Joseph,
Thank you for leaving a review. This is far from the experience we want our customers to have when leaving their device for service at Geek Squad.
So that we can look into this closer, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/gscpjv), Twitter/X (https://bby.me/9y5i94), or Instagram (https://bby.me/lxc6uj).
Be sure to mention the phrase “Google review #35756” when reaching out.
Regards,
^Ravi
tjtreece8
August 23, 2025
I’ve always had a great experience going here. The staff was super patient and friendly the couple of times I did returns.
Had exactly what I needed and even helped me with the installation. Above and beyond guys!
No other electronic places anymore