Best Buy Denton

Employees don't understand the concept of "No." It's so bad I had an interaction with somone who asked me if I needed help I said no and then they proceeded to ask me if they knew me from somewhere else and when I said no AGAIN they acted like I was lying. Yesterday I came into buy something and you didn't have exactly what I wanted so I said no thank you and was again not listeneed to and asked if I was sure I didn't want it after saying no 3 times. Disgusting boundries it's like dealing with car salesmen. I'll be doing all of my Best Buy shopping online from now on.

Sis getting laptop fixed

Words cannot explain how angry I am with this place. I thought a 3D printer at the end of April, and I went back to the store to add the protection plan. Over the past few weeks, I’ve been having nothing but issues with it. The AMS is clogged, having to consistently restore it, the fan cover keeps falling off. And now, it won’t reset. It is stuck at “calibrating” - and it sits there and hangs. It will also not pair to my enterprise grade network. I reach out to bambu support. And all I can get is their chat. They send me links. They tell me to restore; despite telling them that I literally have tried that and it locks up. I went to the store on Saturday to look into my options with the protection plan. They spent probably 20 minutes trying to figure out what the procedure is. And they finally tell me that it’s in store replacement but it will satisfy the $100 protection plan. So I go home and try to work with Bambu and it is LITERALLY impossible to get ahold of a human- that, and there are MULTIPLE things wrong with this $600 printer I bought two months ago. I go to the store today. And yet again, it takes them 20-30 minutes to figure out what the plan is. All of a sudden since Saturday it changed from replacement to calling geek squad. Before I bought the protection plan - I asked the customer service person how it works, and he told me it’s in store replacement. Today, a supervisor tells me that I have to go through Best Buy customer service. Best Buy customer service is HORRIBLE; so I have a 2 month old 3D printer that is a paperweight. I’d like to thank supervisor Eli, for going above and beyond - to help me with a $600 printer, and help me successfully use the $100 “pRoTeCTion pLaN” ((sarcasm)) My advice to everyone. Don’t buy the geek squad plan. Use Best Buy to window shop. Check out your items - and then check Amazon, crutchfield, etc - to buy for the same price but with better service. Will never step foot in this 🤡 of a store again.

Christian was super helpful and very nice! Give this man a raise! He walked with me everywhere and helped me with everything. Great guy definitely ask for him