Best Buy Denton

Friendly employees and good discounts

Customer service desk employees were excellent and very helpful

Thought I found a good deal on a prepaid phone at Best Buy, but the cashier's lack of knowledge about prepaid cell phones was unhelpful and frustrating. She instructed me to across the street and have Verizon handle the setup after I purchased the phone. I reported the issue to the Supervisor after purchased and he apologized and assisted me in completing the setup on my new phone before I left the store. Received survey that evening to explain what happen with my store experience. Caleb W that supervisor which helped me earlier sent me a email to apologized again for that issue and if I had questions to let him know. I sent him a reply noting that the phone's price dropped by $60 the day after my purchase. In the next email, I was informed that using $45 in credit card points to buy the phone disqualified me from a price adjustment refund. He will work with corporate to get some kind of reimbursement. Later, he told me in a email I will received a $35 adjustment on my credit card but only received $18 instead of the promised $35 credit card adjustment. Despite sending several more emails, I haven't received other responses. Today, when I emailed that supervisor for a follow up I get a undeliverable email back due to his email box being full. Not able to talk to this supervisor on phone since Best Buy phone service will not transfer me to speak to him directly.

0 is more accurate. Denton Texas store geek squad girl was so rude i returned my purchase and will not shop there again, which is sad because I like the store and the other associates. And I really wanted that specific computer, but it's not worth being treated that way.